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InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston

13125 FM 1960 West, Houston, TX 77065 (Formerly Suburban Extended Stay)
Hotel amenities
InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston
Ranked #331 of 430 hotels in Houston
3.0 of 5 stars 2 Reviews
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2 reviews from our community

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Houston, Texas
Senior Contributor
25 reviews 25 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed 16 December 2010
2
people found this review helpful

PROS:

Good Location.Well Lit.
Good Wireless internet speed.
Kitchenette is good.
Hot shower is good.
Good price.
All advertised amenities were there and working.
Room service is good.

CONS:

Awful cigarette smoke. Keeps filling the room through the exhaust, no matter how much you aerate the room. I am non-smoker and had to buy a air purifier, to breathe.
Linen/bedding not clean/spotless.
Policies are not flexible. No refund or discount, when complained about smoke.
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InTown Suites, Manager at InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston, responded to this review
17 August 2011

Thank you for your business. We can appreciate that you understand the value that we offer at InTown Suites. We apologize if you had to deal with smoke seeping through the vents due to other guests. We should have attempted to move you to another room that would have been more suitable. We strive to make our guests comfortable, and... More

Austin, TX
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed 23 August 2007

Checked in rather late at night (like 2:00 AM) after driving into town for a funeral. It's the only hotel that has a room available for less than $150. I should have known there was a problem when it was only $59, but I figured since it was the last room, they were offering a special on it.

The guy at the checkin booth took his time processing the check-in. I asked if he could make sure my rewards card was noted on the reservation and he said okay. A few quiet minutes later, he was still staring at the screen. I asked if there was a problem, he said no and printed out a receipt for me to sign. I asked again about the rewards card (he never asked for it, so he couldn't have added it), and he said I would have to call. Fine.

I find my room, walk in, close the door and the door barely shuts or locks. Someone could barely push the door and it would open. At this point, I am tired and since it's literally the last room they had, I wasn't going to get another...
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InTown Suites, Owner at InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston, responded to this review
22 October 2010

We apologize that your room was not clean and in good repair when you checked in. This is certainly not the standard at InTown Suites. Actually when you were a guest at this property, it was a Suburban Lodge. This location became an InTown Suites in February of 2008, and has since undergone many changes for the better. We make... More

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InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston Also Known As

  • Extended Stay Houston
  • Houston Extended Stay
Address: 13125 FM 1960 West, Houston, TX 77065 (Formerly Suburban Extended Stay)

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InTown Suites Houston Northwest / Cy-Fair (XHW) - Houston
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