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All 437 Houston hotels

TownePlace Suites Houston Northwest

2.5 of 5
11040 Louetta Road, Houston, TX 77070
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Ranked #262 of 437 hotels in Houston
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15 reviews from our community

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Senior Contributor
43 reviews 43 reviews
8 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 23 April 2013 via mobile

Stayed at the hotel for two nights. Only a few minor things to write about. One was the noise from the rooms above as it is very easy to hear the people walking on the floor above you. The wait staff is very friendly and helpful for trying to answer questions. My only other thought is if you are allergy... More

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See 2 more reviews by DaveA65 for Houston
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review
1 May 2013

Hello DaveA65, Thank you for your nice comments about our staffs. We really appreciate your nice feedback. We just have started to use the Febreeze as a room air refreshner which does not leave behind any fragrance smell. We are thankful for your comments because that is what help us to improve. As always, we appreciate your business and look... More

San Antonio
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 23 April 2013

Traveling with family? Want a great large studio or suite room with kitchen to save money on restaurants? This is the place!! Rooms are clean, large, and very inviting. Kitchens are completely equipped with utensils and cookware. Stores are nearby for grocery shopping. Complimentary breakfast is excellent and offers selections for any age group. I'd definitely stay here again..

Was this review helpful? Yes
See 2 more reviews by Dolphin913 for Houston
morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review
1 May 2013

Hello Dolphin913, Thank you very much for being a loyal guest to Marriott. We really appreciate your business and stay at our property Towneplace Suites Marriott Houston NW. We thank you for describing our property from customer point of view. Our staffs were so amazed to see those nice comments. It does really motivates our associates and we can't wait... More

Alabama
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 7 February 2013

It will not live up to Marriott standards. Most of the people are nice, have a good attitude, and will try. But they cannot overcome the decisions made by poor management. TV came on during the night, only elevator out of commission for several days, no hot water in bath sink, etc.

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morgan_gurung, General Manager at TownePlace Suites Houston Northwest, responded to this review
13 February 2013

Hello mr. rnblue, Thank you very much for your continuous loyalty to Marriott. We really appreciate your business. I am very sorry for the inconvenience you had due to the elevator being out of order and hot water issue due to faulty circulation pump. Although both elevator and circulation pump were fixed but it was a bit too late and... More

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St. Louis
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 13 November 2012

This property is across the street from the HP Houston Campus (the address should be Compaq Center Drive) and is a typical TownePlace Suites. I've looked at several of the other reviews and I really don't know what the others were expecting. Marriott has 3 tiers of long-term stay properties - Residence Inn, Springhill Suites, and TownePlace Suites and all... More

Was this review helpful? Yes 1
See 2 more reviews by WilliamF1776 for Houston
granite bay
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 16 September 2012

Stayed here the week of September 9th - for an entire week. Once I saw the red ants the minute I walked into my room (immediately after checking in) - I should've walked right out and checked in at the nearest Hilton. Ants kept appearing throughout the week. The place was loud, meaning the building is poorly built. I heard... More

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TowneplaceNWHouston, General Manager at TownePlace Suites Houston Northwest, responded to this review
18 September 2012

Dear tee c, Thank you for taking the time to review our hotel. It is through feedback from our guests that we can improve our product and service. I am deeply sorry that your experience at our hotel did not meet your expectations. We work closely with a professional pest control company to address and rectify any pest situation that... More

Miami
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 September 2012

I stayed at this hotel in August 2012 because it was tucked away from the heavy traffic and not too far from family in the city. It has an apartment feel with 100 times the amenities. The staff is friendly and they fix a complimentary dinner 2 nights a week with a complimentary breakfast 7 nights a week. When I... More

Was this review helpful? Yes 1
Houston, Texas
2 reviews
1 of 5 stars Reviewed 14 August 2012

My family stayed here in June 2012 because the closest Residence Inns were full. Never again. I was so disappointed, it's difficult to know where to start. It looked so dingy and awful when we walked in our building my daughter asked if this was really the right place. There was no drain plug in the bathtub and I have... More

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TowneplaceNWHouston, General Manager at TownePlace Suites Houston Northwest, responded to this review
22 August 2012

Dear Jsmccarty, Thank you for taking the time to review our hotel. It is through feedback from our guests that we can improve our product and service. I am deeply sorry that your experience at our hotel did not meet your expectations. We work diligently to ensure we provide clean comfortable accommodations and a problem free stay and clearly we... More

Atlanta, Georgia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 15 June 2012

This is the worst Marriott property I have ever had the pleasure to occupy. Had 2 nights here and and that was definitely too long. I was greeted with an unmade bed and personal effects in the first room I was given. I returned to the front desk and was given another room. I made it to the other room... More

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Management response:
21 June 2012

Dear scuba_steeb, Thank you for taking the time to review our hotel. I want to apologize for the unfortunate experience that you had at our hotel and that it was not up to our typical Marriott Problem-Free Experience. Cleanliness and ensuring rooms are pest free is always a focal point of our operations in order to continue providing our guests... More

Boston, Massachusetts
Top Contributor
95 reviews 95 reviews
48 hotel reviews
Reviews in 58 cities Reviews in 58 cities
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 27 May 2012

This hotel has friendly staff. That's the nicest thing to say about it. The hotel appears to be used by long-term residents (I'm guessing a few weeks or months at a time) who like to hang out drinking beer outside. The halls smell (unpleasantly) of cooking being done in the rooms. My room was noisy, as neighbors were watching TV... More

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Budapest, Hungary
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed 17 May 2012

I stayed here on a Category 1 award. This is the first time I have been disappointed in a Category 1 property. I recognize it is a category 1 and have lower expectations, but housekeeping is not one of those lower expectations. I am Gold Elite with Marriott. Gold elite is certainly not a superstar, but I do expect that... More

Was this review helpful? Yes 1
 
 
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Additional Information about TownePlace Suites Houston Northwest

Also Known As:
Towneplace Suites Houston Northwest Hotel Houston
Towneplace Suites Houston Northwest Hotel
Address: 11040 Louetta Road, Houston, TX 77070
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Kitchenette Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
Ranked #262 of 437 hotels in Houston
Price range (per night): S$129 - 247
Hotel Class:2.5 star (2.5*)
Reservation Options:
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