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InterContinental Houston

4.0 of 5
2222 West Loop South, Houston, TX 77027
Hotel amenities
InterContinental Houston
Ranked #82 of 430 hotels in Houston
4.0 of 5 stars 321 Reviews
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321 reviews from our community

What travellers say about this hotel
  • Room service(13)
  • Very friendly(12)
  • Very nice(7)
  • Many hotels(7)
  • Comfortable bed(7)
  • Club level(6)
  • Fitness center(6)
  • Self parking(4)
  • Great location(4)
  • Parking fee(3)
Traveller rating
    123
    91
    57
    33
    17
Only show reviews for Family (29) | Couples (82) | Business (158)
Date Rating
Berlin, Germany
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 1 June 2012 NEW

Stayed 6 nights. Impressed with the friendly and efficient staff. Hotel is well appointed. Stayed on the Club Floor. Breakfast and evening cocktails included. Room not overly large but clean and comfortable. Hotel pool too small for lap swimming. The Galleria, the 7th largest shopping mall in the USA, is about 15mins comfortable walk from the hotel. There's a free... More

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See 3 more reviews by DrGavinSanderson for Houston
Louisville, Kentucky
1 review
1 of 5 stars Reviewed 31 May 2012 NEW

My wife and I stayed at this hotel over Memorial Day weekend 2012. The night staff at the front desk was unprofessional at best and rude and insulting at worst. We were treated so poorly that I will not be staying at this hotel again. It's also worth noting that the wait times for the elevator from the room to... More

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Moscow, Russia
1 review
3 of 5 stars Reviewed 25 May 2012

I did not like the hotel - old although maintained good. Front officers are not smiling at all. They have not looked at me either. Water pressure in shower cubic was very bad. No way that you can take quick shower. But the chief concierge at the hotel Mr.Osman is from completly different story. He is so attentive to all... More

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
28 May 2012

Dear Taleh A, Thank you for your comments regarding your recent stay with us. We would like to extend our most sincere apologies for the inconveniences you experienced. We hope to welcome you back in the future to demonstrate our level of service and quality of producty. Please contact me directly so we can plan your next stay with us.... More

Paris, France
1 review
4 of 5 stars Reviewed 21 May 2012

for the first time i was staying in an intercontinental this is a good stay for me. staff was helpful and kind except one waitress at the bar who was overstressed. good access and facilities. having to pay the internet is always bothering me, especially for each device but it worked ok. good place to stay for business.

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
23 May 2012

Dear jiss, Thank you so much for your comments regarding your recent stay with us. We take a lot of pride in our customer service and product. Please contact me directly before your next stay. 713-627-7600. Ext. 3026. Warmest Regards, Reese Price More

Hot Springs Village, Arkansas
1 review
4 of 5 stars Reviewed 18 May 2012

This is my company's preferred hotel in Houston and it offers great service and a great location. The breakfast buffet service is wonderful with a variety of fresh fruit and breakfast pastries in addition to the traditional fare. Unfortunately on my last visit, my room had some noisy equipment related to the entertainment center that interrupted my sleep.

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
23 May 2012

Dear Suzanne K, Thank you for your kind comments for the level of service received during your recent stay with us. We work hard to do everything we can to exceed our guests needs and expectations whenever possible. We feel terrible about the noise issue you experienced. Please feel free to contact me directly if you have some time to... More

Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

I have stayed at the InterContinental Houston on several occasions, and have generally had a good experience. However, my last stay was horrible. We arrived a little after 3 p.m. (check in time), prepared to check in and dress for a formal evening event. A room was not ready, and we had to wait until 5 p.m. for a room.... More

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
23 May 2012

Dear Dupre80, We would like to extend our most sincere apologies for the inconveniences you experienced during your recent visit. Please rest assured that we have addressed the issues and are working on solutions. These are not typical situations that occur with our guests. Thank you very much for taking the time to submit a review and we hope that... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 16 May 2012
1
person found this review helpful

This place is great. We stayed there for a week in March and another in May. It was primarily a business/couples trip but I'd recommend it for any type of traveler. The staff is very friendly and they go above and beyond. We really appreciate the complimentary shuttle they run (3 mile radius) it'll get you to many local restaurants,... More

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
23 May 2012

Mr. Paull, It was a real pleasure to have you and your wife stay with us! We certainly appreciate your comments and we are glad that we were able to exceed your expectations. We appreciate you taking this time to submit this review. Please contact me directly if you and your wife can make it to Houston in the future!... More

2 reviews
5 of 5 stars Reviewed 15 May 2012 via mobile

I stayed at the InterConinental and it was great! Antonio was helpful at checkin and Michael was helpful throughout the stay

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Santa Clara, California
2 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

it's an old hotel with smelly pillows and uncleaned bathroom experienced a couple of times past month.

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Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
10 May 2012

Dear Cindy0993, We would like to extend our most sincere apologies for the issues that took place during your last stay. These are certainly not typical situations that occur with our guests. We appreciate you taking the time to submit this review and provide us with this feedback. We hope that you will give us another opportunity to demonstrate our... More

Aberdeen
1 review
4 of 5 stars Reviewed 4 May 2012

Warm welcome on arrival. Staff generally helpful. No problem with room. Bed comfortable. Internet worked ok. Towels etc changed when required. TV reception and channel availability pretty poor. Ordered room service once which was good and prompt service. Breakfast was good and service excellent.

Was this review helpful? Yes
Reese Price, Guest Relations Manager at InterContinental Houston, responded to this review
7 May 2012

Dear Brian M, Thank you very much for taking the time to share your experience during your last stay at the InterContinental near the Galleria. Please contact me directly before your next stay! 713-627-7600 ext. 3026. Warmest Regards, Reese Price More

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Additional Information about InterContinental Houston

  • Houston Intercontinental
Address: 2222 West Loop South, Houston, TX 77027
Price range (per night):* S$143 - 343

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