I was booked at this hotel by United Air after missing a connection. There were 2 young ladies on duty when I checked in and both were very pleasant. The room was actually a suite. Very large, 2 rooms.The amenities were average. That is all the good parts. Although the room looked fairly clean, I wonder after noticing old, partly... More

The room was spacious and clean, but the tub faucet leaked. My husband and I work in the hotel industry and realize that sometimes maintenance does not have time to fix everything, so we were alright with it. However, after we arrived back to the hotel on the second day we saw live roaches in the room. Makes me wonder... More

We normally get a room close to airport with no reservation, for some reason most had no available rooms. We saw this hotel and it has a now open sign so instantly we thought "new". The lobby may be new but the too s were disgusting, there was a nasty couch that had horrible stains and the furniture was soo... More

My family gave me a baby shower at this hotel and afterwards one of my family members walked to her car to realize that it had been burgalirized.....Not only did the staff not care but also made races remark. The bugalry happened within seconds and the hotel claim they couldn't zoom in on the video.....but when investigators got there it... More

My family and I recently had an overnight stay at the hotel following a return trip from Europe. While the hotel provided us with complimentary services, i.e. shuttle service to/from airport and continental breakfast, its location is far from ideal. It is not in close proximity or even walking distance to ANYTHING . Following morning at the airport, my daughter... More

It is a case of you get what you pay for. We were having car problems so we stopped at the nearest hotel that just happened to be this one. We requested a room with a roll out couch but the couch didn't roll out in the first room we were given. After we moved all of our stuff to... More

To avoid waiting 20-30 minutes after calling for the free shuttle from the airport, call the desk the day before arrival. We spent about 45 minutes amidst the heat, exhaust fumes from other hotel's shuttle vans, buses, etc. before being picked up. We kept looking for their shuttle and finally called their front desk clerk. Fortunately, we were allowed to... More

We arrived on June 21st in the late evening at the Quality Suites. When we gave the front desk person our reservation he told us that they were fully booked and that they had faxed Expedia telling them they could not accomodate us. We were very upset due to the fact we were on our honeymoon and had never been... More