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Residence Inn Houston Northwest/Willowbrook

3.0 of 5
7311 West Greens Road, Houston, TX 77064
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Residence Inn Houston Northwest/Willowbrook
Ranked #96 of 430 hotels in Houston
4.0 of 5 stars 29 Reviews
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29 reviews from our community

    Trip type
Traveller rating
    16
    9
    2
    2
    0
Date Rating
Lancaster
1 review
2 of 5 stars Reviewed 6 November 2011

I booked my reservations online and requested a two bedroom suite. When I arrived, the front desk was not occupied. I stood there for a couple of minutes before I got the attention of a maid and asked her to get an attendant. The staff put in a king room without explaining. When I got to the room, I asked... More

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San Diego, California
Senior Contributor
48 reviews 48 reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed 31 October 2011
2
people found this review helpful

We stayed here while traveling to Houston for my 30 year High School reunion. Unfortunately, the hotel ended up being a little below what I've come to expect from Residence Inn. The people and staff were very friendly and helpful but the faciltiy is in need of a renovation. We had to switch rooms right away due to the toilet... More

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Caracas, Venezuela
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 11 October 2011

all staff from which cleans up the manager are very caring and dedicated people have more than a month and we felt at home people are cooking with my daughter ....... love ema all have been very special baby have no problem with 100000 %%%%% recommended a special greeting to Maria in the kitchen is so very good service

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 21 August 2011 via mobile
1
person found this review helpful

Would suggest this hotel to anyone. Service was great, breakfast was great. Staff was very friendly and helpful.

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willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
22 August 2011

Dear Trimpiper, Thank you for the great comments! Martha Hicks General Manager More

San Antonio, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 20 August 2011

We stayed in this hotel a month. My husband is an Engineer, we are from Canada, moving to Texas. Is our second time here. I have worked in Tourism field for many years. What really makes a "DIFFERENCE" in a Hotel is THE STAFF. Maria Cisneros that works in the kitchen, has many times gone beyond her duty, to feed... More

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Houston, Texas
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 16 August 2011

Our AC in our house is out, and after attempting to sleep in 100+ degree bedroom, we headed for cooler surroundings. This place is very nice, large suites, clean, friendly. The only downfall was the AC unit is in a closet in the bedroom and sounds like a freight train! If you can sleep with noise, then you will love... More

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colorado
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 17 June 2011

My family and I usually stay in Marriott hotels,we are rewards members,but this one I would probably skip next time.The dust ruffle was ripped,the privacy curtain had old food stains stuck to it,one of the pillows had a dark brown stain on it(I bring my own pillowcases though),and the room had an old smell to it. There were also a... More

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willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
27 July 2011

Dear luvinmysoldier, Thank you for taking the time to fill out this information. We apologize for the issues that you encountered while at our hotel. This is completely unacceptable for a Marriott property. We have addressed them within the departments. Also, we would like for you to give us another oppurtunity if in our area in the future. Please contact... More

Houston, Texas
1 review
5 of 5 stars Reviewed 10 March 2011

I have been travelling to US from September and I am making sure that every stay is in Residence Inn. The way they treat their guests and the hospitality shown is priceless. Manager Martha and her colleagues are well trained on treating guests. I will be travelling again in May and I will come back to Residence Inn for my... More

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willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
10 May 2011

Thank you so much for the wonderful comments! Glad you enjoyed your stay! -Martha More

Houston, Texas
1 review
5 of 5 stars Reviewed 26 January 2011

The staff is very friendly and greeted everyone with a smile. The rooms were very clean and the layout was awesome. The pool, exercise room and laundry facilities were all working and in great condition. One of the perks of this Hotel is the daily breakfast, and dinner is served 3 days a week. I will stay at this Hotel... More

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willowbrookri, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review
10 May 2011

Thanks for your review and recommendation! We appreciate you taking the time to share your comments! Martha Hicks General Manager More

houston
1 review
5 of 5 stars Reviewed 5 December 2010

You cant find a freindlier group of people and oh so helpfull .rooms are great and so clean

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Additional Information about Residence Inn Houston Northwest/Willowbrook

  • Residence Inn Houston
  • Houston Residence Inn
  • Residence Inn Houston Northwest
Address: 7311 West Greens Road, Houston, TX 77064
Price range (per night):* S$164 - 333

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