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Holiday Inn Express Houston - Hobby Airport

2.5 of 5
8730 Gulf Freeway, Houston, TX 77017
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Holiday Inn Express Houston - Hobby Airport
Ranked #297 of 437 hotels in Houston
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43 reviews from our community

    Trip type
Traveller rating
    14
    6
    9
    11
    3
Date Rating
Dallas, Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 9 May 2013

All hotels are pretty much the same. This hotel has a really good location and is nice and clean. What distinguishes this hotel is that there is a wonderful lady named Patricia who serves the guests during Happy Hour and Breakfast. She is friendly, charming and helpful. If every employee - in any job - was as positive and upbeat... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hi Hammerin4056: Thank you for taking the time to recognize Patricia. She takes great pride in her work and we are lucky to have her. I always believe it is the people that make the hotel experience and Patricia definitely set that example. We appreciate your loyalty. Best, Rachel Miller More

Los Angeles, California
Senior Contributor
39 reviews 39 reviews
35 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed 8 May 2013

This place was almost what I would consider a dump. The hotel is outdated, in a bad location, noisy, not clean, and does not have the best staff. The furniture does not match, and there were stains everywhere (see pictures). The bathroom and bedding was not clean. Breakfast was the only positive part of the stay. Airport shuttle is in... More

Was this review helpful? Yes
See 3 more reviews by VPNor for Houston
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hello VPNor: I am very sorry to hear about your stay at the hotel. Based on previous reviews, we hold cleanliness to its highest standards and missed the ball for you. It seems that you did not enjoy many parts of your experience at the hotel. The pictures represented are not indicative of the hotel's performance and product. Our location... More

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Senior Reviewer
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Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 28 April 2013

Check in process was fine, and the attendant was very courteous. Hallways are sort of dark, and the elevator makes you want to consider the stairs. Room could be much improved just by way of rewiring the lighting. Only light that comes from a switch is right at the door and in the bathroom. The seating area and bedroom area... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Dear Audra K: Thank you for your candid feedback regarding your stay. I am happy to hear that our staff was courteous during your stay. I apologize for any lighting issues and will look to improve based on your feedback. We will be undergoing a renovation late this year that should address any concerns that you may have. We look... More

Findlay, OH
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 24 April 2013

I arrived at the HIX at Hobby Airport on Monday Afternoon. I was greeted by a friendly staff and my room was waiting for me. I stayed two nights. Breakfast in the dining room was included with my room. You could choose from the abundant buffet or order from the menu. The wait staff was prompt and always willing to... More

Was this review helpful? Yes
See 2 more reviews by Jim R for Houston
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hello Jim R: We appreciate the kind words and are glad that you enjoyed your stay with us. Cleanliness and service is our priority and it is evident we did our job for you. We hope to see you again soon! Regards, Rachel Miller More

OKC, OK
1 review
5 of 5 stars Reviewed 25 March 2013

My family & I recently stayed at this HIXPress for 4-nights & 5-days. The hotel staff was exceptional (for the most part), however, the Breakfast/Appetizer Host was above exceptional. Patricia, I believe was her name, seem to go above and beyond with the guests. She was very friendly and had lots of suggestions for things to do on vacation. I... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hi Janet B: Thank you for the compliments about our hotel and staff. We are happy that you enjoyed your stay with us. I think Patricia has become a celebrity on Tripadvisor! She loves her job and it is evident based on the impression she has made. We hope to see you again in the near future. Best, Rachel Miller More

Denver, Colorado
2 reviews
5 of 5 stars Reviewed 19 March 2013

I have been a regular guest at the above Holiday Inn Express. Part of the reason I come back is that their breakfast host, Patricia, is to be commended many times over. Besides serving a delicious breakfast she works very hard to keep the offerings well stocked and had done a great job with a variety of breakfast. Plus, she... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
19 May 2013

Hello ottoburren1: Thank you for taking the time to recognize Patricia and for your loyalty to our hotel. Our team really follows Patricia's hard work ethic and passion for the hotel. It is always satisfying to know that a team member is a reason for your continuous return. We look forward to seeing you again soon. Regards, Rachel MIller More

Beaumont, Texas
1 review
5 of 5 stars Reviewed 27 February 2013

I took my State Board Exam for my RN License on the 20th of Feb. I stayed at your Hotel on the 19th so that I could stay close to the testing center. I have stayed in a lot of hotels in my life, and I could tell you some horror stories. However, my friend and I had an excellent... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
19 May 2013

Hi Madeline8265: Firstly, congratulations on passing your RN exam! We are proud of you and glad that we made your stay relaxing in preparation for the test. We are located very close by to the testing center as well. Our sheets are extremely comfortable and brand new. Patricia and Abraham work hard to pleased each and every guest and they... More

Denton, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 25 February 2013

I stay here about once a month and have traveled and stayed in many hotels around the country. Patricia, who works the breakfast nook, is the best server that I have ever crossed. She loves her job and it shows in the quality of food they serve. Great job!

Was this review helpful? Yes 1
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
19 May 2013

Clint H: Wow! Patricia made your day as well. She was pleased to hear your comments. The team works hard to please each and every guest. We look forward to seeing you again next month. Sincerely, Rachel Miller More

Columbus, Ohio
Top Contributor
66 reviews 66 reviews
8 hotel reviews
Reviews in 24 cities Reviews in 24 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed 19 November 2012

Stayed here due to a super early flight from Hobby.... barely stayed for 8 hours, and thank god. It was not updated or contemporary. Location is prime, but otherwise they are just taking advantage of folks who need to stay by the airport. The front desk was fairly slow on check in etc. The heater/cooling didn't work very well, and... More

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hello travelingenigma: Thank you for your feedback in regards to our hotel. We are sorry that you considered our rooms to not be up to your standard. We will be starting a renovation towards the end of the year and I am confident that you will be pleased with the results! We are conveniently located near Houston Hobby Airport and... More

Denver, Colorado
2 reviews
5 of 5 stars Reviewed 19 November 2012

Patricia does an excellent job making sure the Complimentary Breakfast is hot, well stocked, and the coffee is always on. Hats off to her and the delicious breakfast....Best Value near Hobby Airport. Would be nice to have a letter count when I am typing. I could not complete this because I did not have a 200 character minimum.

Was this review helpful? Yes
Rachel M, Guest Relations Manager at Holiday Inn Express Houston - Hobby Airport, responded to this review
10 May 2013

Hi ottoburren1: We appreciate the kind words about the hotel. Patricia is our superstar Breakfast Host and Manager's Reception Host. She was excited to hear about your comments. Our team prides ourselves on service and we got the job done for you. We look forward to seeing you again in the near future. Best, Rachel Miller More

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Additional Information about Holiday Inn Express Houston - Hobby Airport

Also Known As:
Holiday Inn Express Houston - Hobby Airport Hotel Houston
Holiday Inn Express Houston - Hobby Airport Hotel
Holiday Inn Express Houston
Holiday Inn Houston
Address: 8730 Gulf Freeway, Houston, TX 77017
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #297 of 437 hotels in Houston
Price range (per night): S$123 - 188
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Our Houston hotel's location is perfect for business and leisure travelers, as we are situated near numerous Texas attractions and just minutes from major metro areas. Leisure travelers appreciate our Houston hotel's convenient location near Hobby Airport. Families and friends will be glad that our Houston hotel is within a short drive to Minute Maid Park, Toyota Center, Reliant Park and NASA Space Center. For great shopping, the Galleria Mall is the place to go in Houston. Our staff of Tourism Ambassadors are ready to show you the best of Houston. Our hotel's amenities include 24-hour shuttle service, hot deluxe breakfast, meeting facilities, and free wired and wireless high-speed Internet access throughout the hotel. Don't forget to enjoy our free Manager's Reception Monday-Thursday nightly. ... more   less 
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Holiday Inn Express Houston - Hobby Airport
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