I loved staying at this hotel. The staff is amazing and the location is so close to Reliant Stadium, The Medical Center, Rice Village, and Rice University! Erica, Andy, and Walker were all very helpful in all requests that we had!
Amisha
Thank you very much for taking the time to provide feedback. We know you are busy, and have a number of lodging options, we appreciate you choosing us.
We are glad you a chance to see Rice, Reliant, and the Medical Center. If you are in the area again in the future, we would love it if you stayed...
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This hotel is located very near Texas Medical Center, which is very convenient for patients and family. The hotel provides a shuttle. The king master suite was very clean and thoughtfully planned, but seemed cramped and small for the price. Not really suite like - if you equate suite with room size. Still, it was equipped with many extras and...
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Mr. Travelingbone,
Thank you very much for taking the time to provide feed back on our hotel. We know you are busy, and have many choices in lodging, we are greatful you chose us.
It is our goal to consistently provide superior srevice and accommodations, and your comments help us target oppurtunities to improve. Due to our location, we are...
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Gerry is a true gem! The hotel was more than I expected. Room was ok, breakfast was good, and everything was clean. But the hotel staff was awesome, friendly, and very helpful! Gerry was wonderful! Good luck to you Gerry and keep up the good work!
Monica,
Thank you very much for taking the time to provide feedback. We know your time is valuable, and you have many lodging choices. We appreciate you choosing us. We love Gerry too.
At Your Service,
Walker
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This hotel was a surprise from the standpoint that we weren't expecting much and were pleasantly surprised by the level with which the employees from the Manager, Walker, and front desk clerk Gerry, on down wanted to help. The room was pleasant especially considering the rate, and definitely met our needs. The only mildly negative problem was at 5:30am there...
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Ms. Barbara,
Thank you for taking the time to post a review, we know your time is valuable. We are glad you enjoyed the service, and wish we could have done better to solve your issue immediately. A paging system seems like both a novel, and practical idea. I have forwarded it to my manager, and assure you a solution...
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great hotel we are patients at md anderson and this is a great place to stay
Kimg5717,
Thank you very much for taking the time to provide feedback here, not only does it help us target oppurtunties to improve service, it is invaluable word of mouth. We love being so close to MD Anderson and are happy we were able to make your trip there more comfortable. We hope you choose again, we know you have...
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My children and I stayed for only one night but we will go back, the rooms were extremly clean, and the desk attendant was, very helpful and curtious. I had to ask help from him a couple of times and he went directly to the problem and fixed it for us. It wasn't a major problem we were needing help...
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Ms Virginia,
Thank you so much for taking the time, to review us and offer feedback. We know you are busy, and have many lodging options. We wish you had encountered nothing but perfection during your last stay, and promise we will do betterto ensure it the next time.
Safe Travels and At Your Service,
Walker Valco
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I stayed in this hotel from January 22-24, 2012. My sister & I were accompanying my parents as my Dad was being seen at M.D. Anderson. The hotel exceeded all of my expectations in every area. The staff at the desk were very cordial, efficient and very helpful. I only caught the name of one (Andy) and he was especially...
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Ms. J,
Thank you so much for taking the time to review us. We know your time is valuable and we take all feedback seriously. We are glad you enjoyed your trip, and happy you met Andy. We love him too.
When you stay again, we have a mattress pads available for guests who prefer softer beds.
We hope we...
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This hotel must have great managers to have such a smooth operation. Quick check in, clean rooms, full breakfast (with pancakes!), no noise and a great direction givers! Will definitely stay here on my next visit to the texas medical center!
Thank You very much for taking the time to give us some feedback.
We could not be more pleased that you enjoyed your stay. The management team is grateful and touched that you gave us credit for your smooth stay, but we give credit to our fine staff, who are always sincere and efficient in their service.
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If you going for an event at Reliant Park, this is a good hotel. There's only one strip plaza between the hotel and Reliant. Stay here for what is close to it - Bank of America, Target, 2 grocery stores, Chipotle, Sonic, 5 Guys, Olive Garden, all right outside the hotel entrance. Beds are a bit on the hard side,...
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Sdabba,
Thank you for taking the time to review us, and provide feedback. Your time is valuable, and we appreciate it. We will be getting brand new beds this year, in the meantime, we have mattress pads available should you find yourself in a room where the bed is not to your liking. We take all feedback seriously, and know...
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Great room, convenient to medical center, good breakfast.
Cleos Keeper,
Thank you for taking the time to communicate about your stay on Trip Advisor. We appreciate all of the feedback we receive from our guests and are grateful for your words.
Thank you again for your comments. Your business is valued and we hope your future travel plans will continue to include IHG.
At Your Service,
Walker Valco
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119 Reviews
