The staff was very friendly and helpful, and the facility was very clean. We were very pleased with our room. We plan to go back again soon.

I usually always stay here not so much because of the hotel but because of their hospitality. Nelli was always very friendly and helpful. It was disappointing to find out she is no longer there. The hotel itself is okay. Their breakfast could be better. Although, they are a very clean facility.

I was in town with my girlfriend visiting some friends and this place was very close to their home. The rooms were very clean and seemed very well kept but when you walk into the place, there is a very strong smell of indian food. During our check in, a man came to the front and started screaming at the... More

I made reservations online only to find out upon arrival that they had switched my room. I had reseved a King size bed with a jacuzzi only to arrive to a room with double bed with no jacuzzi. The carpet was terrible and it smelled musty inside, underneath the toilet seat was dirty and the towels shed cotton which got... More

I just returned from my stay at Best Western Sam Houston Inn & Suites. I have to say from the beginning of my booking experience to check-out it has been extremely smooth. I would like to thank Surrinder, Nelly, Dee, and their cleaning staff for excellent customer service. I booked a block of rooms for my daughter's softball team and... More

This is a 3+ star hotel. We booked a room after seeing the large chandelier in the lobby and were impressed with the tasteful decoration of the hotel - the bold and rich feel to the lobby which extended into the rooms. Everything was done without cutting corners - the showerheads gushed water like a Texas summer storm. The walls... More

IT is not the Ritz, but if you are looking for good quality and friendly people, this is it. Excellent location. Convienence store nearby as is a Jack in the Box. Good value for the buck. Comfortable rooms. Great service. Would stay here again.