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Courtyard by Marriott Houston Brookhollow

3.0 of 5
2504 North Loop West, Houston, TX 77092
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Courtyard by Marriott Houston Brookhollow
Ranked #239 of 430 hotels in Houston
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    6
    7
    8
    7
    3
Date Rating
Boston, Mass.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 4 May 2012

I stayed at the Courtyard during a business trip. The staff were very friendly but the rooms were dated with a musty/mildew smell. I found a couple of bugs in the room. Getting to the hotel is difficult because of road construction but the hotel did a good job with sending emails about this with new directions. This hotel isn't... More

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Frisco, Texas
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 19 April 2012

For business travelers- it's all about location. Houston Brookhollow Courtyard- you have a problem. Despite the email warning from the hotel, this location is a nightmare to get to and once you are in this scary neighborhood- your choices for non-hotel dining are mighty slim. The rooms are worn and need a deep cleaning to lose the ready to mildew... More

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See 3 more reviews by hankinsontx for Houston

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87 helpful votes 87 helpful votes
3 of 5 stars Reviewed 24 February 2012
1
person found this review helpful

Spent a night at this hotel. Typical updated courtyard rooms, lobby, bistro area. Staff were all friendly and took care of my needs in speedy manner. Yes, the road in front of the hotel is torn up, but I received 2 emails from the hotel prior to my stay advising of the conditions and how to access the hotel -... More

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Charlotte, North Carolina
1 review
2 of 5 stars Reviewed 11 February 2012

I just returned from home from a two week stay at the Brookhollow Courtyard. For the last 5 years I have stayed at this hotel - same month, same duration. In the past, I stayed here because of the location, the guest population of mostly business travelers, the cleanliness of the facility and the general feeling of convenience and security.... More

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San Francisco, California
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 30 December 2011

My bf and I stayed over the holidays while visiting family in the area--the house was full up. It started with the discovery that the road in front of the hotel was a construction zone. Then, once we checked in, I thought I would hook up to the hotel internet to take care of some last minute Christmas stuff. Within... More

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Scranton, Pennsylvania
Contributor
20 reviews 20 reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

Brief Intro: Upon arriving at the hotel you will be greeted with an older looking hotel from the outside. When entering the facility immediately inside the doors is the front desk, literally 10 feet from the door. This can become an issue when a lot of travelers are checking into the hotel at the same time and causes a huge... More

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Austin, TX
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 17 November 2011

When we first pulled up at the Brookhollow Courtyard by Marriott, my first impression was that it was old and needed a facelift. But thank goodness when we got inside it was much cleaner and nicer. The front desk staff was very nice and they assisted our group with checking in quickly and efficiently. My room was adequate, but somewhat... More

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See 2 more reviews by LakeLizard for Houston
Colorado Springs
Top Contributor
181 reviews 181 reviews
Reviews in 81 cities Reviews in 81 cities
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 14 November 2011 via mobile

The front-desk staff here is cheery, friendly, crisp and professional. The reception area is decorated in a nice, modern way and I love the seating nooks in the cafe area. The guest hallways and rooms are in need of renovation, however. (Per management, major guest area renovations are on their way.). The hallways have a strange, sour smell in places.... More

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Doral, Florida
Contributor
11 reviews 11 reviews
Reviews in 7 cities Reviews in 7 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 28 July 2011

This great marriot is located next to the highway(610) and a gas station. great beds, wifi, starbucks in the lobby, computer access, great polite staff. Hotel has a small clean pool available for guests. About 10 mins to downtown, 25 to katy/cypress/pearland. . the immediate area surrounding the hotel is not the nicest but we never had any security issues.... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
11 August 2011

Thank you very much for sharing your review! We believe that we offer a convenient, high quality hotel option for guests, but when hearing it from our guests it carries more weight. We appreciate your business, and your feedback. More

Houston, Texas
1 review
2 of 5 stars Reviewed 2 July 2011

I will start with the positive, Fitz at the front desk was amazing during my check-in. He was friendly, helpful and spoke to me as if we had known each other forever, which built trust and comfort in me having a great stay. I couldn't say enough good things about him. Glenisha was very helpful as well at check out,... More

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CYBrookhollowGM, General Manager at Courtyard by Marriott Houston Brookhollow, responded to this review
11 August 2011

Thank you very much for recognizing our associates for their great customer service. We are very proud of the people that we hire to take care of our guests, and it is always nice to be able to share your feedback with them. Courtyard as a brand has never offered a complimentary breakfast. We did have a buffet before the... More

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Additional Information about Courtyard by Marriott Houston Brookhollow

  • Courtyard Houston
  • Houston Courtyard
  • Houston Marriott
Address: 2504 North Loop West, Houston, TX 77092
Price range (per night):* S$132 - 242

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Courtyard by Marriott Houston Brookhollow
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