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Doubletree Hotel Houston Downtown

3.5 of 5
400 Dallas Street, Houston, TX 77002-4777
Hotel amenities
Special offer
Bed & Breakfast Package
Doubletree Hotel Houston Downtown
Ranked #73 of 430 hotels in Houston
4.0 of 5 stars 133 Reviews
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133 reviews from our community

Traveller rating
    39
    52
    27
    9
    6
See reviews for
Families
12
 
Couples
22
 
Solo
26
 
Business
61
 
What travellers say
  • Very good(7)
  • Valet parking(5)
  • Corner room(3)
  • Extremely friendly(3)
Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed 24 May 2012 NEW

Woke up to no hot water and had a big meeting. Not a good way to start the day. They comped the room, but I would have rather had the hot water.

Was this review helpful? Yes
Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
25 May 2012

Thank you for your feedback of your recent stay with us. Waking up to a cold shower is not a good start for the day. Although we offered a complimentary stay do to this, would you mind contacting me directly so we can speak in detail of which room you occupied and your date of stay? More

San Antonio, TX
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 9 May 2012

Stayed for the weekend, visiting family. Clean, comfortable room, good food in restaurant. Friendly staff. No self-parking but weekend valet parking quite cheap.

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Indianapolis, Indiana
Senior Reviewer
10 reviews 10 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 28 April 2012
1
person found this review helpful

The staff at this hotel were quite nice & friendly as well as professional, except for the restaurant staff who appeared to have been brought in off of the streets to work without any proper or professional training at all. The cost for the room, an enlarged corner King room, was way over priced for what the room provided one.... More

Was this review helpful? Yes
See 8 more reviews by Alan J for Houston
Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
30 April 2012

Thank you for the feedback of your recent stay with us. I am glad to hear that the staff was nice and friendly! I will share your experience with the Food & Beverage Manager and also the Director of Housekeeping. More

Houston, TX
Senior Reviewer
10 reviews 10 reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 23 April 2012

Please let me know if you like the review. The Hotel and lobby were very nice; the room (1818, see attached) was clean, nice and meant our needs; the room had a large bathroom. The desk registration staff told us that we were upgraded (due to our Hilton-Honors Card Level; although, there was nothing spectacular about the room that I... More

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Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
26 April 2012

Thank you for taking the time to complete our hotel survey. I love the pictures of your guest room! As a VIP HHonors guest, we offer additional upgraded guest amenities on the HHonors Floors. I have informed the Director of Housekeeping of the smoke smell you mentioned also to ensure we are doing double checking for smoking guest as our... More

San Francisco
Contributor
12 reviews 12 reviews
Reviews in 7 cities Reviews in 7 cities
4 of 5 stars Reviewed 23 April 2012

standard Doubletree, comfortable, well-maintained, nice shuttle service as needed to area restaurants and shops. This is important on weekends as few nearby restaurants are open Sat-Sun.

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Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
25 April 2012

We are glad to hear that you enjoyed the hotel complimentary shuttle and the location of the property! The Shuttle does come in handy for our guest that would like to see Downtown Houston. We hope we are first on your list for your return visit to Houston! More

San Francisco
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 18 April 2012

I am highly allergic to down and feathers (I have a set of symptoms I only get from an exposure), and I requested a room that was free of them. Pillows from a regular room were removed but it appeared they missed something as I got sick. My room was changed, but the new room was still clearly not down... More

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Ottawa
Contributor
18 reviews 18 reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 17 April 2012

The bad first..... It smelled like a sewer outside my room in the hall. Like a bit o' pee and a bit o' poo. I don't like Houston. The city shuts down at night. There's nothing to do or eat (see my review of the Hard Rock!) Now, that's not the Doubletree's doing, nor does that affect my review. I... More

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Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
19 April 2012

Thank you for taking the time to send us feedback on your stay with us. We will look into the order smell as well. We hope you choose us on your return visit to Houston! More

florida
Top Contributor
79 reviews 79 reviews
Reviews in 47 cities Reviews in 47 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 13 April 2012

Location is not great for restaurants and attractions, but they offer a nice shuttle. Front desk and breakfast staff were very friendly. And helpful. Rooms are ok but I was on the Hh floor and surprised by how much noise traveled between rooms.

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See 2 more reviews by cocolobaglades for Houston
Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
18 April 2012

Thank you for choosing DoubleTree by Hilton Houston Downtown for your stay while visiting Houston! We appreciate your feedback and I hope we are the top of your list when you return to Houston! More

Garland, Texas
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 12 April 2012

Hotel staff was very friendly upon registration and we were up in our room WITH the delicious cookies they offer at checkin within minutes. Our room was very nice, huge bathroom for a change. The bath tub was unusually big so I quickly set up a bubble bath to relax after being on my feet all day. Wonderful. I LOVE... More

Was this review helpful? Yes
Toya Brown, Manager at Doubletree Hotel Houston Downtown, responded to this review
13 April 2012

Thank you for your feedback! We are delighted to hear you enjoyed your stay at DoubleTree by Hilton Houston Downtown! Please keep us in mind on your return visit to Houston. More

Kemah, Texas
Contributor
17 reviews 17 reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 21 March 2012 via mobile

I was there for an all-day meeting yesterday. First off they wouldn't valet park my car because I wasn't there for photo fest even though I was there for a big meeting. It was a major rainy daybin Houston. So, I parked about 4 buildings away so I could use the walkways to get to the hotel. I get to... More

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See 2 more reviews by Roxanne S for Houston

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Additional Information about Doubletree Hotel Houston Downtown

  • Doubletree Houston
  • Houston Doubletree
Address: 400 Dallas Street, Houston, TX 77002-4777
Price range (per night):* S$147 - 320

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Doubletree Hotel Houston Downtown
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