Woke up to no hot water and had a big meeting. Not a good way to start the day. They comped the room, but I would have rather had the hot water.
- Doubletree Houston
- Houston Doubletree

Woke up to no hot water and had a big meeting. Not a good way to start the day. They comped the room, but I would have rather had the hot water.
Thank you for your feedback of your recent stay with us. Waking up to a cold shower is not a good start for the day. Although we offered a complimentary stay do to this, would you mind contacting me directly so we can speak in detail of which room you occupied and your date of stay?
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Stayed for the weekend, visiting family. Clean, comfortable room, good food in restaurant. Friendly staff. No self-parking but weekend valet parking quite cheap.
The staff at this hotel were quite nice & friendly as well as professional, except for the restaurant staff who appeared to have been brought in off of the streets to work without any proper or professional training at all.
The cost for the room, an enlarged corner King room, was way over priced for what the room provided one....
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Thank you for the feedback of your recent stay with us. I am glad to hear that the staff was nice and friendly! I will share your experience with the Food & Beverage Manager and also the Director of Housekeeping.
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Please let me know if you like the review. The Hotel and lobby were very nice; the room (1818, see attached) was clean, nice and meant our needs; the room had a large bathroom. The desk registration staff told us that we were upgraded (due to our Hilton-Honors Card Level; although, there was nothing spectacular about the room that I...
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Thank you for taking the time to complete our hotel survey. I love the pictures of your guest room! As a VIP HHonors guest, we offer additional upgraded guest amenities on the HHonors Floors. I have informed the Director of Housekeeping of the smoke smell you mentioned also to ensure we are doing double checking for smoking guest as our...
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standard Doubletree, comfortable, well-maintained, nice shuttle service as needed to area restaurants and shops. This is important on weekends as few nearby restaurants are open Sat-Sun.
We are glad to hear that you enjoyed the hotel complimentary shuttle and the location of the property! The Shuttle does come in handy for our guest that would like to see Downtown Houston. We hope we are first on your list for your return visit to Houston!
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I am highly allergic to down and feathers (I have a set of symptoms I only get from an exposure), and I requested a room that was free of them. Pillows from a regular room were removed but it appeared they missed something as I got sick. My room was changed, but the new room was still clearly not down...
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The bad first.....
It smelled like a sewer outside my room in the hall. Like a bit o' pee and a bit o' poo.
I don't like Houston. The city shuts down at night. There's nothing to do or eat (see my review of the Hard Rock!) Now, that's not the Doubletree's doing, nor does that affect my review. I...
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Thank you for taking the time to send us feedback on your stay with us. We will look into the order smell as well. We hope you choose us on your return visit to Houston!
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Location is not great for restaurants and attractions, but they offer a nice shuttle. Front desk and breakfast staff were very friendly. And helpful. Rooms are ok but I was on the Hh floor and surprised by how much noise traveled between rooms.
Thank you for choosing DoubleTree by Hilton Houston Downtown for your stay while visiting Houston! We appreciate your feedback and I hope we are the top of your list when you return to Houston!
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Hotel staff was very friendly upon registration and we were up in our room WITH the delicious cookies they offer at checkin within minutes. Our room was very nice, huge bathroom for a change. The bath tub was unusually big so I quickly set up a bubble bath to relax after being on my feet all day. Wonderful. I LOVE...
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Thank you for your feedback! We are delighted to hear you enjoyed your stay at DoubleTree by Hilton Houston Downtown! Please keep us in mind on your return visit to Houston.
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I was there for an all-day meeting yesterday. First off they wouldn't valet park my car because I wasn't there for photo fest even though I was there for a big meeting. It was a major rainy daybin Houston. So, I parked about 4 buildings away so I could use the walkways to get to the hotel. I get to...
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