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DoubleTree Suites by Hilton Houston by the Galleria

3.5 of 5
5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
Ranked #113 of 430 hotels in Houston
3.5 of 5 stars 120 Reviews
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120 reviews from our community

Traveller rating
    37
    42
    21
    9
    11
See reviews for
Families
29
 
Couples
16
 
Solo
13
 
Business
42
 
What travellers say
  • Friendly and helpful(4)
  • Living room(3)
  • Very nice(3)
  • Very good(3)
Date Rating
Oxnard, California
Top Contributor
102 reviews 102 reviews
Reviews in 56 cities Reviews in 56 cities
121 helpful votes 121 helpful votes
3 of 5 stars Reviewed 25 May 2012 NEW

After a long flight into Houston and the drive from IAH, I looked forward to settling into this hotel. It was recommended by the training seminar I was attending and is convenient to the many energy businesses in the area. When I drove up the lobby, the two valets on duty chose to ignore my arrival, which was okay because... More

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Dartmouth, MA
Top Contributor
50 reviews 50 reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 16 May 2012

I couldn't believe how nice this hotel was. Ok, the exterior looks like something out of the late 70's, but the inside has been beautifully renovated. Staff went above and beyond, going so far as to lend me their phone charger when I forgot mine. Being within walking distance to the Galleria is nice as well, though finding the path... More

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London, United Kingdom
1 review
5 of 5 stars Reviewed 12 May 2012

I last stayed here in 2009 and at that time I was not particularly impressed. I stayed here again for a week while in Houston on Business May 2012 and what an improvement! I was really impressed with everything from the lobby décor to the service standards of the staff. I asked for a few different things including a change... More

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Darrin Skinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
14 May 2012

Thank you for your review. We strive to provide the best service to all our guests. We clearly accomplished this during your visit. Please don't wait 3 more years to visit us again. We look forward to your return trip to Houston. DoubleTree Suites by Hilton Houston by the Galleria wants to remain you Home away from Home. More

Houston, Texas
Reviewer
3 reviews 3 reviews
1 of 5 stars Reviewed 10 May 2012

We live in the houston area but we had to stay at a hotel while our home was being remodeled. This took 4 months so we have a very great understanding of what hotels are great and which ones are the worst ever. While Im sure they are accomedating to single men and women with absolutely no children they were... More

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See 2 more reviews by gorgeousgurl_11 for Houston

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Kazakhstan
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4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 May 2012

I stayed in the hotel for two nights and found it very nice. I was greeted with a warm cookie at the reception and it was very welcoming. The receptionists are very attentive and friendly. They helped me with information about shops and attractions / cafes / restaurants I needed. My room was a corner one, not very large but... More

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See 3 more reviews by Nochka for Houston
Darrin Skinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
7 May 2012

Thank you for the review of our property. We look forward to hosting you as our guest again in the future. More

Allahabad, India
Contributor
19 reviews 19 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 May 2012

I was here for 3 weeks and it was a comfortable stay.The hotel provides you with complimentary rides upto 5 miles for free anywhere anytime,which is a bonus specially for travellers coming from abroad. I also enjoyed the fact that it was soo close to the Galleria.So u just need not worry abt shopping.It has a very galactic view overlooking... More

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See 6 more reviews by 993Donnad993 for Houston
Orlando, Florida
Contributor
19 reviews 19 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 23 April 2012

We got a super deal on this hotel. Valet parking and breakfast included. The front desk is very helpful and friendly. Those warm chocolate cookings are great anytime.The suite had a balcony overlooking the Houston skyline. The Galleria and restaurants are next door.Actually some of the cities best but pricey. The staff will give you a ride within a 3... More

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See 3 more reviews by carollc45 for Houston
Darrin Skinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
25 April 2012

Thank you for your comments. We strive to provide the best experience to visitors to the Houston Galleria area...even in the rain. More

dayton
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 21 April 2012
1
person found this review helpful

We were very disappointed. The rooms were dirty and the bathrooms had mold. We booked 3 rooms and wanted 2 of them to join. The joining rooms were already booked for over 1 year and no one told us when we booked our rooms. So therefore we did not get our rooms joining. We did get a second room on... More

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Darrin Skinner, Director, Revenue Management at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
23 April 2012

The comments in this review have been forwarded to Housekeeping and Engineering. The room issues are being corrected with these suites being thoroughly cleaned. The Front Office Staff has also been updated on the connecting room request and training is continuing for the handling of special requests prior to arrival. Please be assured that these items are the focus of... More

Dallas,TX
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 17 April 2012

Great hotel for business & Hilton Honors members. They provide excellent service and very friendly. As a frequent traveler to Houston the property is home away from home. Great Executive lounge, Manger reception on Wednesdays, centrally located. Nice rooms and all other amenities.

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Tulsa, Oklahoma
Senior Contributor
34 reviews 34 reviews
Reviews in 23 cities Reviews in 23 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 12 April 2012

Last week I stayed in the Doubletree Suites Galleria and was treated so well (upgrade to a suite for being HHonors Gold) that I decided to return this week. I arrived early morning from an all night flight and dropped by the hotel planning to check-in, go somewhere for breakfast and return later. To my surprise they said that a... More

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Darrin Skinner, Director, Revenue Management at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
13 April 2012

Thank you for your review. It is always great to pass on such wonderful comments to our team. We strive to offer the BEST service. More

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

  • Doubletree Hotel Houston
  • Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Price range (per night):* S$149 - 342

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DoubleTree Suites by Hilton Houston by the Galleria
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