Pros: Excellent breakfast; clean and comfortable rooms; some things have been refurbished; nice flat screen TV in bedroom Cons: A bit noisy, even on a high floor; room light fixtures need to be replaced Overall, a good hotel for the business traveler...
We really expected more from Embassy on the quality of the furnishings in the room. The furniture was very worn and wobbly. When we checked out we mentioned it and were told they are about to go through renovations; so I wouldn't go back here until they were done. We were very disappointed on the 2 Double size beds when...
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I want to personally thank you for sharing your stay with us on Trip Advisor. I understand guest suite presentation was a concern, as it is for us as well. We look to be completed with our renovated rooms by the end of August. We are also looking into the ventilation system in our pool area to better suit guest...
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I stayed here for three nights while attending a training that took place in the hotel. It's located near the airport with shuttle service so I didn't have to rent a car. The shuttle came within 10 minutes without having to call.
I had a room on the 10th (top) floor. If you're the least bit afraid of heights, avoid...
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I stayed here a year and a half ago for aircraft training and swore I would never stay again. The last time the ac did by work. Their excuse it was summer and renovations. Unfortunately my company booked me in this place again. After checking into my room I found the ac.... Lacking. I complained three time and gave up....
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Thank you for your feedback of your recent stay with us. I sincerely apologize that we were unable to meet expectations and based upon your review I am actively participating with both our housekeeping and front desk staff to ensure these situations do not happen again. Currently, we are looking into improving our air conditioning units to provide better comfort...
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This is the third time that I have stayed at this particular Embassy Suites. I appreciate the helpful and friendly staff! Manager's reception is great, and cooked to order breakfast is awesome! Great hotel!
There is nothing but a convenience store and Whataburger within walking distance. Staff is pleasant but not well trained or otherwise sharp. No WSJ in gift shop, where attendant handed me the only paper they carried, smiling with embarassment of her poor language skills when she realized that it was not what I was asking for. No ability to make...
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Thank you for taking the time to review. We’re very sorry you experienced an undesirable level of customer service with us. The problems you mentioned with the service levels you encountered have been addressed. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area and experience...
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We call this hotel "the Monastery" because from the outside it looks like something from the slopes of Tibet with multilayered rooms. The decor is devine. Canals run through the atrium with koi swimming about. The theme looks like India under British rule, with large tigers roaming the pictured walls. Rooms are suites, of course, and are very comfortable. The...
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That you for your kind words. We really appreciate your business and your loyalty to our hotel. I am excited for the opportunity to have you as a guest once we complete our renovations. I will also be sure to let the rest of our staff know that they helped in making your stay with us memorable. Once again, thank...
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The rooms are big, the beds comfy, the breakfast outstanding and an open bar after work. It's an older hotel but it looks like they are in the middle of freshening up. I stayed for a week and was comfy the whole time. The lounge is great and employees friendly. I recommend the appetizer sampler and pizza.
Thank you for talking the time to provide your feedback during your stay with us. It is a pleasure to hear that you enjoyed your time at our hotel as well as the amenities and services we have to offer. I hope you will come back and stay with us once we complete our renovation which will update our guest...
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The hotel is beautiful inside and out. Lovely atrium with a waterfall and koi pond. The room was spacious and cozy. My favorite features were the shower and beds. Shower pressure was amazing and felt like a massage. Beds were very comfortable and the bedroom was quiet even though the hotel was sold out; we slept very well.
The breakfast...
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Thank you for taking a moment to share your experience. I am happy to hear that we were able to make your stay with us comfortable and pleasant . I will be sure to let the staff at Capistrano’s know that you enjoyed the cooked-to-order breakfast and their warm hospitality. We look forward to seeing you again should you return...
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We stayed here for 2 nights of a Spring Break trip with our 3 grandchildren. The room was wonderful. It was roomy and had comfortable beds. The cooked-to-order breakfast was great. Our grandkids enjoyed the pool and we were surprised to have the kids invited to see a movie one night, complete with popcorn and drinks. We will definitely stay...
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Thank you for choosing the Embassy Suites DFW South as your hotel of choice during your spring break vacation. We are pleased to hear that you enjoyed the complimentary cooked-to-order breakfast and that your grandchildren had a wonderful time in pool. We look forward to seeing you again soon next time you visit the Dallas/Ft Worth area.
Steve Cadaret
General...
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