I requested a non smoking room and got a room that reeked of smoke. They simply put a non-smoking sign before we arrived. The reason I didn't request another room because the owners are not friendly.

I requested a non smoking room and got a room that reeked of smoke. They simply put a non-smoking sign before we arrived. The reason I didn't request another room because the owners are not friendly.
Hi, I am so sorry that your experience was anything but excellent. We do try to accommodate all request, however sometimes guest do smoke in the nonsmoking rooms, unfortunately we have no way of knowing this until after the guests have left and we do at that time try to eliminate the smoking odor. I do hope next time you...
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This was my worst nightmare come true as far as hotel experiences. Was in town for an event and stayed at this place over the weekend. Upon entering the room we were greeted by beetles. Beetles outside the room, beetles in the room and on the a/c unit. It appears that this place has a major beetle problem among other...
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Thank you for bringing these matters to our attention, due to some construction near by and trees being cut down we did have a beetle problem. We have since added new weather stripping to all the hotel room doors, we also have the entire hotel treated once a month by a local pest control company. As for maid service, if...
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The rooms are very clean. They clean them every day and they always do a great job. Yet, when you put your "Do not disturb sign they still knock on your door the staff respects it yet management still makes them go in after telling them I did not want service. I had just got off work and wanted to...
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I have spoken with management and maid service and this issue has been resolved. Sorry for the inconvenience, this will not happen again. Thank you
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My family and i stayed in this hotel twice the first time for almost two weeks and the second time for three days all within the month of feb. I loved the manager she was awsome. the room was beautiful and cleaned everyday. we always had plenty of towels and the beds were the most comfortable in any hotel i've...
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Thank you so much, we look forward to your next visit.
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I stay at this hotel every two weeks for business. They have everything I need. I have to have in room internet and the refrigerator, microwave, couch/coffee table and desk/computor chair is a plus. I have never had a problem with any of the rooms I have stayed in. The management has always been friendly and yes, the toilets have...
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We try to make everyones stay here as pleasant as possible, I am so happy to hear that you had a great experience and we look forward to your next visit here in Liberty, TX.
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Requested smoking, given non-smoking, had to change rooms. 2nd room - remote didn't work, we had to get another, no ashtray, had to go get one and discovered toilet didn't flush, office told us "to much rain, all room same", Two hours later, toilet still not flushing, my husband (plumber), went to office to inquire about toilet was told "I...
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