Stayed here one night with my wife. The carpeting of my room was in very poor shape. There was a big tear in it about 2 inches wide and around 12 inches long. We got in very late and we were very tired so I didn't feel like asking for a different room. The room was very clean. The breakfast... More

First Stay here, it was OK but no warn and fuzzies here. The room smeeled very strongly of cleaning solutions but other than that it was OK.

Stayed here one night while on business. This hotel is very convenient for I-20 travelers, but it's a little drive into town. However, it is a great place to stay and if the rate or availability beats the in-town places. The room was comfortable and everything worked well. The bathroom was clean with great hot water and pressure. I arrived... More

I have stayed at this property in the past and have experienced poor security and lack of customer service, especially from the GM. As a platinum member you would think that when you leave a message with the GM that they would have the courtesy to call you back, this one will not. Recently my travel company had booked this... More

The hotel itself is ok. What bothers me is that my vehicle has been broken into twice in two weeks. Filled out paperwork at the police dept but they dont really care about your lost items..the hotel staff, GM says there is nothing they can do about it...also, seems like every night someone comes up to me in the parking... More

i I travel quite a bit in fact I’m a priority club platinum member and I can say with 100% certainty that this is without a doubt the worst service I have ever had in a hotel. For starters I had a room reserved and they changed my hotel rate without even calling me so upon arrival when I complained... More

front desk clerks not much you can say. guy checking in was ok but didnt give much info about anything and then checking out lady was rude. dont bother asking her nothing. i had two rooms and both rooms had a/c problems would be a good idea to put ceiling fans in. and the bathroom under the counter was dirty... More

The recording that you hear when on hold with them states that this is the newest hotel in Longview. Perhaps so but I was told that it is over four years old and some renovation is to be done in the near future. Still nice enough. An average HIX. Rooms are large. I found the evening staff was very good.... More

Great hotel....good breakfast...clean room....very secure Cassidy at front desk was excellent!!! I recommend this hotel