My family and I were very pleasantly surprised upon our arrival! We arrived quite late in the evening due to our flight and had many bags to carry. However, the managers were very sweet and friendly and helped us carry our bags to our room. Upon opening the door I saw a large room filled with a huge-comfy couch and... More

This was the filthiest hotel I've ever had the misfortune of staying in.The place stunk and there were what appeared to be bloodstains in the hallway leading to our room. I don't guess the City of Lubbock does any kind of inspections, because this horrible place would fail.

I walked in the front office, and there were piles of furniture stacked everywhere. They gave me a room that had not even been cleaned up, and when I went back to the front desk to complain, the clerk told me he did not normally work there and shrugged his shoulders. I immediately canceled my room and was lucky to... More

I was going to stay at the Carriage House on my way through Lubbock for one night. Booked my husband and me on Expedia because it was close to the highway. As we exited the highway you notice right away that this is not a very nice part of town. I noticed a lot of vagrants and run down buildings.... More

Did not adhere to confirmed reservation. Gave our room away even with advance reservation. Poor customer service.