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BEST WESTERN PLUS Palms Hotel & Suites

2.0 of 5
6015 45th Street, Lubbock, TX 79407-3705
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BEST WESTERN PLUS Palms Hotel & Suites
Ranked #18 of 52 hotels in Lubbock
4.0 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    7
    3
    2
    1
    2
Date Rating
Fort Walton Beach, Florida
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 31 March 2012

Spacious lobby, friendly staff, nice dining area for free breakfast, immediate Internet Access (no passwords), coffee all day long, nice breakfast, GREAT biscuits, (no Bagels though)! Clean, spacious rooms, all non-smoking, nice toiletries (Bath and Body Works) - no flat screen TV's but I'm sure that will come. No Restaurants within walking distance that I could find - maybe further... More

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Amarillo, Texas
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 20 February 2012

My wife and I wanted a get away weekend close to home so we traveled from Amarillo to Lubbock.The hotel looks very nice from the outside. We went to check in and the lobby looked great. We booked a room with a hottub in the room. It was on the 3rd floor. The elevator is slow and loud but it... More

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Albuquerque, New Mexico
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 February 2012

I stayed at this Best Western which is like no other, it is very beautiful when you enter the hotel. The hotel was in a great place for shopping, I enjoyed the easy access to the shopping around the hotel. Lubbock is tricky to get around. I love the pool and the suite we were in was great traveling with... More

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Fort Worth, Texas
1 review
2 of 5 stars Reviewed 29 December 2011

We stayed here a while back and paid way to much for a 2 star hotel...$186/night!! The room was clean but was located near the elevators and that is what we heard all night long. I know that a Best Western Plus is a more upscale Best Western but wasn't worth the money, I don't know how they are receiving... More

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GeneralManagerPalms, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
6 January 2012

We like to under stand all our guest and try to keep everyone happy. We keep our rates close to all hotels. Our staff is always wanting to help if someone ask for it. We take pride of our hotel and keep it to the Best Western Standards. More

south texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 26 December 2011 via mobile

Spent one night over the christmas holidays. Only 1 person on site. Got a queen suite - nice and big. Plugged in my travel fan - yuck! The ground behind the nite stand was filthy. Pulled back my sheets - yuck! Dirty! Called downstairs for clean ones. My daughter was blow drying her hair - sparks flew. Called downstairs for... More

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GeneralManagerPalms, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
6 January 2012

Would Like to say thanks for your review we like to understand on how we can make it better. We need help from guest like you. I will talk to my employees about the trash and will look in to the housekeeping behind the night stand thanks. More

San Antonio, Texas
Senior Contributor
29 reviews 29 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 18 December 2011

hotel was well located for my business trip but it was not fancy. Room was adequate but carpet in hallways, and room, was tired. Breakfast was, again, nothing fancy. Staff was nice and helpful.

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GeneralManagerPalms, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
27 December 2011

Thanks so much for your review. We have updated our breakfast since your stay in November. I would like you to stay with us again when your in the Lubbock TX. Thanks Kenneth Branch More

Seminole, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 18 December 2011
1
person found this review helpful

We stayed for a family gathering over the first weekend in December. All went well, no major problems, alarm clock was missing and foot cover on bed was missing. The rooms could have been cleaner. Breakfast was good. We checked out and paid for our rooms...everything seemed fine. The following Thursday after we came home they charged my credit card... More

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GeneralManagerPalms, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
27 December 2011

We have looked in this matter for this guest and the agent that made the reservation asked the guest before reservation final that the guest was holding one room for two nights and two rooms for one nights. We gave the guest the three confirmation number. We did apologized to guest that they did not use the room but our... More

kimsgramma
Contributor
13 reviews 13 reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 December 2011

Clean, nice room but nothing memorable. Nice staff, good breakfast. Would stay here again.

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Amarillo, TX
Senior Contributor
37 reviews 37 reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 30 November 2011 via mobile

I had chosen this Best Western after my other main Lubbock motels were booked. The motel is pretty new and the public areas looks very nice. Very large and extremely clean pool/ hot tub area with a steam room an fitness center. Also a couple meeting areas that would be good for family gatherings. The rooms were only average. The... More

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See 13 more reviews by joelamosobadiah for Lubbock
Denver, Colorado
1 review
1 of 5 stars Reviewed 22 November 2011

We travel through Lubbock a few times a year and we always stay at the same hotel. When we ran across these very positive reviews we thought we would give a new hotel a try. What a mistake. Did the people who wrote the reviews even stay at this hotel? I had to check the name on the review against... More

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GeneralManagerPalms, General Manager at BEST WESTERN PLUS Palms Hotel & Suites, responded to this review
7 December 2011

Thanks So much for your review. Only with the guest review's we can better our the service we give here at the hotel. With this review we have taken the time to show my staff to look for and the proper why to clean. I am so happy that you have taken the time to write a review to our... More

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Additional Information about BEST WESTERN PLUS Palms Hotel & Suites

  • Best Western Palms Hotel
  • Best Western Lubbock
  • Lubbock Best Western
Address: 6015 45th Street, Lubbock, TX 79407-3705
Price range (per night):* S$104 - 157

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BEST WESTERN PLUS Palms Hotel & Suites
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