This hotel was not only clean and neat but the staff truely know the meaning of customer service. They are very attentive to the customers needs and it was a truely refreshing experience. Not only should the staff be praised but who ever trained them got it right.

Great hotel awesome staff, superior customer service. Even called the diamond line while there to compliment the staff. Suites are nice size with nice set up as well easy to get to convientient to other places.

Kymmy was very helpful at the front desk!! She made sure that all of my needs were taken care and was very nice. She handled herself in a very professional manner as well as the rest of the staff! The hotel is nicely kept and the rooms are very nice. The cleaning staff also does a great job in keeping... More

We carry a Hampton Inn directory with us on every trip. We depend on the cleanliness and always feel safe. The staff is helpful, cheerful and attentive. Rooms are squeaky clean. Bathroom large and spotless. Breakfast was good, well arranged and the coffee was hot and good. We like the security we feel at Hampton hotels. As Sr. travelers, it... More

Room's a/c unit was old & even with new thermostat on the wall, it didn't improve the air flow. Room didn't really cool down until after night-fall. When I looked into the vents on the unit, they were totally disgusting! They obviously haven't been cleaned in a long, long time! The toilet paper holder fell apart with just one pull...... More

I want to take a moment to let you know about a wonderful employee that you have working at your Lubbock Hampton Inn & Suites. Her name is Priscilla Lara and she goes above and beyond her call of duty. She is very pleasant and cheerful. We needed extra towels and she came so quickly and each day brought extra... More

I spent five nights in a very spacious and overly comfortable studio room. The bed was very comfortable, and the entire room was clean and felt like home. Breakfast was good with plenty of options. The Manager's Welcome dinners were good, and, of course, the free beer was a nice touch. What stood out the most was the above expectations... More

Everything was great here. The hotel is just far enough back from the busy Loop that the traffic noise is not a factor. We appreciated having the free drinks, cookies and apples. We did not eat the free breakfast because we were eating with family. However, the breakfast at a Hampton is always varied and fresh.

They take the normal run of the mill Hampton and elevate the service. Very nice hotel, clean and well taken care of. They have a little dinner every night for the guests and free drinks which is nice touch, kind of heading towards a homewood suites type all inclusive hotel. Paid for King suite, was slightly over priced but not... More