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Holiday Inn Express Hotel & Suites Marshall

2.5 of 5
500 Interstate 20 E, Marshall, TX 75670
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Holiday Inn Express Hotel & Suites Marshall
Ranked #3 of 13 hotels in Marshall
4.0 of 5 stars 21 Reviews
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21 reviews from our community

    Trip type
Traveller rating
    8
    4
    4
    2
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Date Rating
Austin, Texas
2 reviews
5 of 5 stars Reviewed 22 May 2012

Very clean, very friendly, great breakfast and good price, even the housekeeper (Jackie) was fantastic and had a great attitude! We will be back!

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Patrick Hilchey, General Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
24 May 2012

Thank you so much for your review! During our morning staff "huddle" we read the review aloud and Miss Jackie's face just lit up with joy that you loved your stay. Miss Jackie has been with our hotel since we opened in 2008 and is by far one of our best. Thank you again for your kind words and taking... More

Panama City, Panama
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 9 May 2012
1
person found this review helpful

Spent a week there while visiting family in the area. Marshall isn't known as a tourist destination, so I wasn't expecting much from a hotel there...but I was surprised. I had a two queen non-smoking suite with a couch and microwave that was pretty nice. In fact, the room was better than some of the European "five stars" I've been... More

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Patrick Hilchey, General Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
16 May 2012

I glad you were pleasantly surprised by the hotel! It's true, Marshall is a small East Texas town, but that's no reason not to expect the best! We're very proud of our hotel and work very hard to keep it looking nice and fresh. Sorry you had problems with the WiFi, about the same time of your stay we had... More

Longview, Texas
Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 7 May 2012
1
person found this review helpful

i stayed at the holiday Inn Express in Marshall Texas for a business trp. It was a great hotel. It is a fairly new hotel, less than three years old I think. The staff was great and friendly and the rooms were really very nice. the free hot breakfast was great with eggs and bacon....I will definetly be back to... More

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Patrick Hilchey, General Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
16 May 2012

Thank you so much for the kind words and taking the time to fill out a review! We're actually almost 4 years old now but the staff does a great job keeping everything will maintained and looking fresh. I'm very happy you found the hotel met your needs and expectations. We hope to see you again sometime soon, until then,... More

lafayette,la
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 20 April 2012

good for the price doors in hallway noisy breakfest ok clean rooms rough road to get to it because of truck stop next door few pot holes and not eough parking spots in front hated that

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Patrick Hilchey, General Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
16 May 2012

Thank you for taking the time fill out a review! We greatly appreciate your feedback. I'm very sorry that you experienced a problem with the noise, the doors at the hotel are made of heavy hard woods with spring hinges to ensure that the doors close fully when you leave the rooms for guest safety. While this provides excellent security,... More

Liverpool, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 23 March 2012
1
person found this review helpful

Travelling from New Orleans to Oklahoma, stopped here late evening (about 9 o'clock) having been driving for nearly 8 hours, so wanted a good nights sleep. Had a look at a couple of other hotels nearby and checked out their prices. Negotiated with this hotel for two rooms and got a sensible discount. Hotel receptionist persuded us to become Priority... More

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Patrick Hilchey, Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
30 March 2012

Thank you for taking the time to share your experience with us. We're very happy that you enjoyed your stay and hope you had a nice trip from "The Big Easy" to Oklahoma. Let me also thank you for becoming one of our newest members to our Priority Club Rewards program, I'm sure you will find it a rewarding experience.... More

Senior Contributor
35 reviews 35 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 7 March 2012 via mobile

We stayed here last weekend. Hotel looks new. Didn't use any of the hotels services. But the staff were friendly that we did see. They had a breakfast, it looked good, but we ate in town with friends.

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Patrick Hilchey, Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
12 March 2012

Thank you for the kind words! We try very hard to keep the hotel looking like new even though we're almost four years old now. Sorry you didn't get a chance to sample the breakfast, we've made a number of additions over the past few months I'm sure you would have enjoyed. Hope to see you again soon, until then,... More

Clio, Michigan
Senior Reviewer
9 reviews 9 reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 12 October 2011
1
person found this review helpful

The road to the hotel has recently changed so you may drive past the road think you're getting on the highway. Once we turned around and got to the hotel, the kids loved the great outdoor pool that was clean and just the right temp. Rooms were clean, breakfast was the best of a H.I. Express I've ever had. The... More

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Patrick Hilchey, Manager at Holiday Inn Express Hotel & Suites Marshall, responded to this review
12 March 2012

Thank you so much for your review! Sorry you got turned around getting to the hotel, that interchange can be a little tricky the first time and we appreciate you leaving the "tip" for future guests. I have shared your comments with the staff. Our housekeeping and breakfast bar staff were all very excited to hear your kind words. James,... More

Edmond, Oklahoma
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 7 September 2011
3
people found this review helpful

We checked in on Saturday, September 3, 2011 and even though we requested a lower floor room when we made our reservation, because my son has cerebral palsy, we were given a 3rd floor room. They say that it is a suite but it is simply one room with 2 beds and a couch. Through the connecting door we were... More

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South Deerfield, Massachusetts
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 23 July 2011
1
person found this review helpful

The hotel was clean, friendly service and wonderful clean salt water pool. The only items I can fault the hotel with is the noise level. I agree with the other guest the interior noise level was very annoying making it hard to fall asleep. We were on the second floor I could hear people in the halls , even toilets... More

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fort worth
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 30 May 2011
3
people found this review helpful

We stayed here on a Sunday. Upon check in I told the desk clerk I had a voucher for 1000 points for signing up on hie club. I was new to this and had no clue what it was. I asked her and she simply handed me a brochure, no explanation or anything. Ok thanks. From 8pm to 1am there... More

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Additional Information about Holiday Inn Express Hotel & Suites Marshall

500 Interstate 20 E, Marshall, TX 75670
Price range (per night):* S$123 - 177

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