I have just read the last few reviews and feel sad about the complaints made. I have to say in the many times I have stayed at Jardin del sol, I have loved every minute of my stay, we also were given the wrong rooms, after one night only they moved us to the requested rooms the guy on reception...
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Check in was a disaster and not a great first impression. We waited at the desk while a woman spent nearly fifteen minutes speaking on the telephone. As soon as she put the phone down she walked away and didn't return for another ten. This seemed to be the norm because we were regularly ignored at reception. The room was...
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Dear guest,
First of all we would like to thank you for your stay in our Iberostar. We are very sorry to hear that we could not fulfill your expectations.
About your reception service complaint, we will certainly take in our consideration and we will do our utmost to improve this matter, which is totally under our standards. We really...
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For my girlfriends 21st. I booked a surprise holiday and chose this hotel as our stay. When we arrived we was blown away by tremendous views. Once checking in I noticed the receptionist had placed is in a junior room (I had paid for a senior) so naturally I raised concern. I showed him my hotel voucher which said... Senior...
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Dear Guest,
Thank you for writing your review from your recent stay among us at Iberostar Suites Hotel Jardin del Sol. We regret profoundly the failure to meet your room expectations, the head departments have been informed about your comments and we are sure they will help us to improve.
We are delighted that you enjoyed the cleanliness in your...
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This hotel is a real mixed bag, some things extremely positive, some things extremely negative - some being inexcusable. Given the cost of the hotel this should not be the case!
Positive - Good breakfast, beautiful views, nice rooms, Jacuzzi baths, big showers, comfortable beds, maids are very good and the room was kept clean.
Negative (including things that are...
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Dear guest,
We will certainly take in our consideration your complains and we will do our utmost to improve this matter, which is totally under our standards. We are very sorry to hear that we could not fulfill your hotel service expectations.
Feedback like yours is very important to us, so we know what we can improve to reach an...
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at the last minute we were told our hotel was changed and we were booked into the iberostar jardin del sol. staff very friendly nothing too much trouble.Hotel very clean and the maids left lovely finishing touches in the bedroom. The only downside to our holiday was a group of girls (hen party) who arrived and caused so mush trouble...
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Just returned from a long weekend at this hotel. It was amazing. The views when you walk in are stunning, setting the scene straight away. You are then greeted by the most wonderful friendly staff. We upgraded to a junior suite, which was really lovely with a balcony and gorgeous views.
For an all inclusive I was very impressed. The...
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This was our fifth visit to Santa Ponsa but our first stay at Jardin del Sol. We found the accommodation to be clean,spacious well designed and with a fabulous view from the balcony.
The satff were well trained and friendly and management were present without being intrusive. The "adults only" policy suited us.
We find Majorca ideal for our interests...
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Dear guest,
First of all, thank you’re your time to write your review about Iberostar Suites Hotel Jarind del Sol . It is a pleasure for us to read how much you have enjoyed your stay with us especially in so a special moment like holidays.
We are delighted with your powerful and positive words describing our complete services and...
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we like the workers in hotel and we like views but many people in this hotel are older like us and all say it is very bad for people with walking problems and back problems so you must pay for taxi or stay in hotel all time because walking to santa ponsa is easy but coming back is very hard....
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Dear guest,
It is very important for us that our guests feel welcome and comfortable within the whole Iberostar area and we are glad to hear that we succeeded.
Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We will certainly take...
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Just back from a short break at the Iberostar Suites Hotel Jardin del Sol. Very impressed. Rooms were spacious and the beds were extremely comfortable. Staff were perfect, receptionists and waiting staff always on hand and very professional. Couldn't fault anything. Views were stunning and only 5euro's for a taxi into the main resort of Santa Ponsa ..... although worth...
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Dear guest,
In first place, Thank you for choose Iberostar Suites Hotel Jardin del Sol for so a important moment like holidays. We are delighted to hear that you felt welcome.
Thank very much for your positive comments regarding our cuisine and the amiability of our staff both elements are of prime importance to Iberostar. For us is very important...
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This hotel has a great location and lovely rooms. The staff are absolutely great probably the best ever in a holiday hotel. However I felt that the food was not that great - although the other members of our party enjoyed it. For example at Dinner although there was a salad bar there were very few real starters and the...
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Dear guest,
We are delighted to read that you felt welcome in our Iberostar Suiter Hotel Jardín del Sol.. Thank you for describing with so positive words our complete services and facilities.
Feedback like yours is very important to us, so we know what we can improve to reach an even higher and more exclusive service for our guest. We...
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