This is our 3 stay at the hotel and the standards in the most are just as good. However the clients at the hotel are changing. In the past the hotel was used mainly by upmarket Germans and Brits. Since the hotel is only sold by Tui now I can only describe what has become a hotel for the masses.... More

This hotel is excellent, we were there for our honeymoon and we found it excellent..The staff is extremely kind helpfull and organized. The restaurant is very beautiful and there is good choise of food. At the reception the staff is great, for example they helped us to find a car rental that for us was very difficoul as we lost... More

My partner and I have just returned from our fourth, two week stay here for Gay Pride. Puffs and Pensioners week is the best way to describe our first week here with at least a third of the guests being Gay,excellent!!!. The pensioners were lovely and showed no predjudice what so ever. The hotel is an amazing place with fabulous... More

We have just returned from a heatwave holiday in May at this hotel. Firstly the location is amazing right on the dunes and a sea view is a must! We emailed before to ask for a room on a high floor but were allocated a room on the second floor. Was ok for us but were often disturbed by the... More

Just returned from our 13th visit to this hotel and it still impresses, on a negative note the standards are not as high now as they were, the rooms could do with a little upgrade and some of the staff can be a little unhelpful but overall the experience is still excellent. What cannot be spoiled is the location, facilities,... More

This was our first visit to a RIU and i can say it lived up to expectations , the staff were very freindly and proffessional , the food was excellent in fact theres probably to much choice as it took sometime to decide what to eat !!!. We booked this due to the reviews and location and cant really fault... More

We visited the Riu Palace Maspalomas for the 7th time to celebrate our 20th Wedding Anniversary and it was perfect , we had a lovely suprise when we arrived for dinner and found a bottle of champagne on ice at our table and a magnificent three course dinner with lobster compliments of Roberto the Director as I had e-mailed ahead... More

Other people, below, have said that the hotel is expensive and that standards are slipping and that a certain Dutch family (the trashiest of the trailers) were loud, brash, obnoxious and selfish - ALL TRUE! This hotel claims to be 5-star, but it sells to Thomson and Tui and the like - and that's where the problems start. So many... More

This is the second time we have stayed at this hotel , the last time being March 2011 The hotel is first class, the staff are first class and the variety and quality of the food likewise. For visiting the Maspalomas Sands, this hotel could not be better located, but is a bit of a distance from a resort if... More