all those year i having been coming to your hotel with my mum and my family the staff could not be kind enough to help out as i have special needs with cerebral palsy with a walking stick and the food is 100 percent perfect.and the swimming pool is good for me to walk in to with the handrail and...
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Booked this Hotel direct and I have to say I will be booking it again next time as well. The room was excellent with a view of the sea and the golf course, I had requested if possible one or the other so to get both was fantastic(thanks Miguel).The Hotel is kept very clean and tidy as is the pool...
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With the British weather the way it has been,we decided to search for some sun.We looked no further than the Oro Negro in Las Americas as we had enjoyed our stay there in February.We were given a warm welcome back by the reception staff and were given a well appointed room on the top floor overlooking the sea.Since our last...
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Reviewed 16 February 2012
The staff at this hotel were brilliant, very friendly and helpful. The entertainment staff were excellent, especially with getting the kids involved. The hotel itself was lovely, great rooms and fantastic food.
Dear Simon P,
thank you for having taken your time to send us your opinion. I appreciate your comments about the staff and I am very pleased to read that you enjoyed your stay at Hotel Catalonia Oro Negro and I hope to have the pleasure to welcome you again soon.
Amjad Alfares
Manager Assistant
Hotel Catalonia Oro Negro
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Hotel very nice, spacious, rooms very big with good size bathroom, although our bath was not very wide, so if you are on the large size beware you dont get stuck.
Meals were very nice and you could watch your meat or eggs being cooked how you like them.
Staff really friendly and helpful.
only fault we had were the...
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Dear dogloverSunderland ,
I would like to thank you for taking the time to share your experience with us since it helps us to improve our facilities and services.
I regret that there have been some details concerning restaurant chairs and entertainment were not to your satisfaction. I ask you to accept my apologies.
You can be sure that we...
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Ive stayed in this hotel many times before however this was the first since Nov 2009.
What we love about this hotel most is the food. The restaurant is by far 4* eating. Loads of choice for breakfast and dinner. Highlightes are the made to order station that in the morning fresh eggs or omeletes are made and at dinner...
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Dear AnneHamilton18 ,
I am glad that you had an enjoyable stay at Hotel catalonia Oro Negro and I assure you to take your comments as a chance to review the aspects you’ve mentioned.
I regret that there have been some details, as that some guests book their sunbed spot before they supposed to be available, and I ask you...
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myself and my partner booked a late deal with thompson for a week, we arrives at the hotel before check in but got straight into are room which was great.... The room actually had two rooms a massive balcony, walk in shower, bath and 2 sinks and the whole place was imaculate, Rooms cleaned every day by a very friendly...
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Dear Philippa O ,
Thank you for this detailed feedback on your visit to Hotel Catalonia Oro Negro. I am glad that you and your boyfriend enjoyed your stay with us and I thank you for letting us know about it.
I assure you that we take your opinion as a chance to improve our service with regard to the...
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Stayed here with my 3 year old son from the 14th - 20 April and really cannot think of anything bad about the Oro Negro. Lovely room that was cleaned evryday and the facilities of the hotel is 1st class. Lovely food and the staff, especially Simona in the restaurant who ensured my son enjoyed his stay. Beach is within...
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Dear SFV72 ,
Thank you very much for your warm comments. Your feedback is motivation for us to keep working passionately in order to satisfy our guests. I am very pleased that you had an enjoyable stay in Hotel catalonia Oro Negro and I sincerely hope to welcome you again soon.
Thank you in again for sharing your experience.
Yours...
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we were on a cruise and stay, with our second week in this hotel,we were a party of 18, celebrating a 50Th wed anniversary...on the ship were looked after great,on our arrival at the hotel the staff were very helpful,and quiet ignorant, things got worse as we asked to be seated for evening meals near each other as it was...
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Dear cunningham_julie,
I regret the reclamations you’ve made concerning our reply when you asked to be seated for evening meals near each other.
I ask you to accept my apologies, but please understand that we can not accept the desorder of the tables in the restaurant area, as it is designed in a way to ensure a good movement between...
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Stayed at hotel on 6th April for a week. Had rooms on 1st floor overlooking pool they were very spacious and were cleaned daily. Food was good and staff helpful and polite. Location was perfect not to far from anywhere. Found no problem with sun lounging facilities, plenty of time to use them. Stayed with friends and family and they...
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Dear hamble72,
Thank you for your kind comments I am glad that you enjoyed your visit to Catalonia Oro Negro and we really appreciate your feedback.
It will be my pleasure to pass on your kind comments to our staff.
I hope to see you soon in the hotel.
Yours sincerely,
José Perea
Hotel Manager
Hotel Catalonia Oro Negro
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