The last time we visited Tenerife we stayed at the Mediterranean Palace which is the sister hotel to the Cleopatra and both have plus points but I definately preferred the Cleopatra for a few reasons. The beds were very comfortable unlike the Mediterranean which creaked and groaned, the staff at reception were friendlier and the breakfast was much more civilised... More

We stayed here for a week and from the start till the finish we had a lovely time. The hotel is in a great location, there are many bars/restaurants/shopping around the hotel which is very convenient. The hotel room was a good size and we were upgraded for a pool view free of charge! The whole the hotel was very... More

We had spent the first couple of days of our holiday in another hotel in Americas, it was that bad we decided to move. The hotel looks quite dramatic in appearance, but in reality it is laid back, comfortable and understated in it;s service. A particular highlight is the breakfast, make sure you are hungry, the choice is extensive and... More

just came back from tenerife yesterday stayed 1 week with my wife at the cleopatra palace hotel in las americas had a fairly good time there no problems at all with hotel breakfast was plentiful we were b and b only and ate enough at breakfast to see us through the day no problems dont take any notice of the... More

Stayed here for 5 nights and upgraded our room from a pool view to a room with a plunge pool on balcony ... Total cost £ 281 euros extra for the 5 nights .... And I must say it was well worth it .... We had a superior plunge pool room overlooking the med palace hotel and the sun was... More

overall our stay was very good. joined the expo club prior to our visit, worth it, doesnt cost anything, nice additional touches for no cost, champagne in your room, wine ,chocolates.free entrance to the spa area. unlike a lot of other places we have stayed, they do not put charges on . we had a free safe, iron and board,... More

First things first- Check-in was a little slow, but we were given a nice Cava to take the ‘edge off’. We paid for a pool view and upon arrival requested a room which the sun would catch later on in the day. The reception staff confirmed that the room we were in would be fine, which it was, but I... More

Just come back from a relaxing few days at the palace. The hotel is in a great position for the shops and restaurants in the area and there is always something to do. There wasnt the normal scramble for the sunbeds either and we got a couple of sunbeds everyday even at 10am. We were bed and breakfast so can... More

This hotel may have been good in its day but that was some time ago. We paid extra for a balcony pool room. The pool is not heated so is useless in the winter months. The whole room inside and out was very worn with damaged tiles etc. everywhere and all the fittings loose and broken. When I complained I... More