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Island Village

Avenida Austria | San Eugenio Alto, Playa de las Americas, Tenerife, Spain
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Island Village
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47 reviews from our community

    Trip type
Traveller rating
    10
    13
    11
    5
    8
Date Rating
Halifax
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 7 May 2013

Island village is within walking distance of Siam park, the clubs in playa d las Americas, Los Christianos and much more, the rooms are spacious, huge lounge area with a fully equipped kitchen, en suite bathroom complete with jaccuzi! Three quiet pools. The on site pub serves great food and reasonable prices, Internet access inc wifi, pool table and a... More

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Stevenage, England, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 11 February 2013

I stayed here from the 2nd of Feb to the 9th of Feb 2013. On arrival the complex looks really nice as you walk up the path to reception but then it starts to go a bit downhill from there. I stayed in a bungalow with a private garden & as sad as it sounds this was the best feature... More

Was this review helpful? Yes 1
CROWNGROUP, Director General at Island Village, responded to this review
13 February 2013

Thank you for your constructive review about your visit to Island Village. I am so glad that you enjoyed relaxing in your private garden which is something that everyone does tend to love about the apartments. However, I am sorry you did not seem to like the rest of the decoration, the jacuzzi in particular! We have in fact already... More

scotland
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 3 February 2013

I have just returned from this resort and feel I had the holiday from hell. The complex is very dated and does not feel clean was my first impression. After the first twenty four hours I had killed six cockroaches, some of these were running along the kitchen worksurface. It was agreed that I could move into another dated apartment... More

Was this review helpful? Yes 1
CROWNGROUP, Director General at Island Village, responded to this review
13 February 2013

Thank you for your review. I am really sorry that you did not enjoy your holiday at Island Village. Unfortunately, when you are a resort with apartments situated amongst gardens in Tenerife the odd influx of cockroaches is unavoidable, which is why we have a fumigation company on contract. I am sorry that we could not arrange to move you... More

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Manchester, United Kingdom
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed 29 January 2013 via mobile

We stayed in this property through Interval International. We've used interval for the past 7 years or so and been accustomed to a good standard of property. This was the worse we have been to and we were surprised that interval are using this. Our room was very clean, the maid was lovely and helpful, but there was flaking paintwork,... More

Was this review helpful? Yes 1
CROWNGROUP, Director General at Island Village, responded to this review
13 February 2013

Thank you for your constructive review of your holiday at Island Village. We are sorry that you did not find the resort up to your usual standard. We do have a refurbishment program underway and are making improvements to all of the apartments in general. I apologise for the problems with the water supply whilst you were here but these... More

London, United Kingdom
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 19 January 2013

We had a very good stay at Island Village over Xmas and New Year. We hadn't done self catering for many years and were thus a little nervous about quality and space. However the apartment was very well kitted out with even an oven which is unusual and there's was ample space in the 2 bedroom unit. It also had... More

Was this review helpful? Yes 2
CROWNGROUP, Director General at Island Village, responded to this review
13 February 2013

Thank you so much for your fantastic review of your holiday. We are so glad that you enjoyed your stay at Island Village and we look forward to seeing you again. We would also love you to upload any photos you may have taken to our facebook page! Thanks again! More

Parnu, Estonia
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 18 December 2012

This place has a very peaceful and quiet atmosphere. The service was very helpful and friendly. A bit surprising was the amount of flies near the swimming pools, but they weren't too annoying. The general cleanliness of the rooms could be improved. This might also help with the roaches that some people encountered. This, however, is quite common in Spain.

Was this review helpful? Yes 2
PaulaAnnNicol, Director General at Island Village, responded to this review
21 December 2012

Thank you for your comments about your stay at Island Village. We are glad that you had a good holiday. We are constantly trying to improve in all aspects and I will show your comments about the cleaning service to our housekeeper. I am really happy to hear that you appreciate our friendly & helpful staff and we all hope... More

Chislehurst, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 25 November 2012

Had our third stay at Island Village (Phase 1) in mid- October. As in previousl holidays we found the staff, particularly in reception, to be very welcoming and efficient and the general standard of accommodation and facilities to be more than adequate. We were there just before the main UK half-term week and the site was nothing like full and... More

Was this review helpful? Yes 3
PaulaAnnNicol, Director General at Island Village, responded to this review
26 November 2012

Thank you very much for your kind comments about our staff and your stay at Island Village in general. As you are aware we are in the process of updating the apartments so we hope you will see further improvements when you visit us again next year! Thanks again! More

Yorkshire
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 22 November 2012

We booked the apartment with an agent & then read the reviews after we had paid in full. Got to say we were dreading being, burgled, eaten by cockroaches, & over run by ants. However it really wasn't that bad. Yes some of the apartments needed updating (ours included) & yes I wouldn't have dried the dog on the towels... More

Was this review helpful? Yes 1
PaulaAnnNicol, Director General at Island Village, responded to this review
26 November 2012

Thank you for your review of Island Village. I do apologise that you were not happy with the quality of the towels or sheets and this is something I will personally look into and rectify. I am glad that you enjoyed your stay in general and I will pass on your comments to the staff. As you state it is... More

san eugenio alto
1 review
1 of 5 stars Reviewed 17 November 2012

First, we got our apartment broke in. Then there s tons of termites! Managment does not help much. I will nevero go back there and i definetelly would not recommend this place. very noisy if you want to rest at night not the place to be for sure

Was this review helpful? Yes
CROWNGROUP, Director General at Island Village, responded to this review
19 November 2012

Thank you for your review. However, as I understand it you did not actually stay in the holiday resort of Island Village where we are located which consists of the two lower phases 1 & 3, but you rented from the private owners of the higher Phase 2. We are sorry to hear of your experience but this site relates... More

glasgow
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 17 November 2012

Having read some of the reviews We where fearful about what to expect... The resort is at the back of Adeje and up hill so perhaps not suitable for older people or disabled people...however we liked where it was...it is a ten min walk down to bars and restaurants etc. The apartments are a great size however badly in need... More

Was this review helpful? Yes 2
CROWNGROUP, Director General at Island Village, responded to this review
19 November 2012

Thank you for your review of Island Village. We are so pleased that you had a good holiday and enjoyed your stay at Island Village. Thanks for your kind comments about Rosa on reception which I will pass on to her. We know how lucky we are to have such fantastic staff and we are lucky that Rosa has been... More

 
 
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Additional Information about Island Village

Also Known As:
Island Village Hotel
Island Village Hotel Playa De Las Americas
Island Village Tenerife/Playa De Las Americas
Address: Avenida Austria | San Eugenio Alto, Playa de las Americas, Tenerife, Spain
Phone Number:
Region: Spain > Canary Islands > Tenerife > Playa de las Americas
Amenities:
Bar/Lounge Beach Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 30 Speciality lodging in Playa de las Americas
Price range (per night): S$69 - 113
Official Description (provided by the hotel):
Island Village is a friendly complex consisting of spacious, self catering apartments, all with fully equipped kitchens, dining areas and lounge with satellite TV, plus their own private terrace or garden. Bathrooms have either Jacuzzi bathtubs or walk in showers/wet rooms. On site facilities include 24 hour reception, mini market, excursion service, two swimming pools (1 acclimatised), two pool bars, and a restaurant. There is a wide range of restaurants and bars nearby, with the Aqualand water park situated just opposite and Siam Park just a 10 minute walk away. ... more   less 
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