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Comfort Suites

2.5 of 5
301 Willow Creek Parkway, Palestine, TX 75801
Hotel amenities
Comfort Suites
Ranked #3 of 10 hotels in Palestine
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28 reviews from our community

    Trip type
Traveller rating
    24
    1
    2
    0
    1
Date Rating
Jugfork, MS
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 13 March 2013

This is a very nice facility. The staff is very friendly and helpful. Nice indoor pool. Our granddaughter certainly enjoyed herself. The lady who was on the desk in the late afternoon/evening was especially helpful. Nice sized rooms that were very comfortable.

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
14 March 2013

Thank you for your gracious comments. We're glad you and your family enjoyed the stay and service, and of course, the indoor pool. We work hard to ensure our staff provides our guests outstanding service. Again, thanks for the great feedback. We hope to see you again the next time you and your family are in the Palestine area. More

Elkhart, Texas, United States
1 review
5 of 5 stars Reviewed 22 February 2013

the service was just amazing. exspeciall a lady by the name of carol nelsin she was just a very happy fo lucky person. hse made the stay feel as if i were at home. i will contine to stay in this hotel because of her great service. the spa, pool, breakfast and workout room were everthing that i excpected the... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
23 February 2013

Thank you for such a nice review. We pride ourselves in delivering our guests first class service. We're glad you enjoyed your stay and all the amenities we offer. We look forward to seeing you again in the near future. More

Palestine, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 28 January 2013

We had just sold our home here, and Kim Simms was so out standing from the time I called to make a reservation, then upon greeting us on 1/28/13 was professional at explaining everything. Then I needed to ask for later check out due to my husband is a dialysis patient with no kidney's and dying of cancer, and even... More

Was this review helpful? Yes 1
Pete P, General Manager at Comfort Suites, responded to this review
3 February 2013

Thanks for your warm comments. Personalized guest service and responsiveness is paramount with us. We're glad you and your husband enjoyed the suite. We hope to see you again the next time you're in the Palestine area. Again, thanks for the gracious comments. More

Texas
Top Contributor
57 reviews 57 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 2 January 2013

The rooms are very spacious and they are attractively decorated in warm, inviting colors. It has been a long time since I slept on a comfy bed at a hotel. These beds are very comfortable. The pillows are much better than any other hotel I have stayed at in recent years. The bathrooms are also very spacious. Lots of counter... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
7 January 2013

Thank you very much for your comments. We're glad you truly enjoyed the comfort and amenities our hotel offered you and your family. We certainly realize we have guest expectations, and our aim is to achieve and exceed such expectations. We look forward to your next stay with us upon your next visit to the Palestine area. Again, thanks a... More

Deer Park, Texas, United States
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 20 December 2012

We stayed here for the night during the Polar Express. I was very impressed with the attention that we were shown! They had Christmas movies playing all day for the kids, popcorn, pizza and face painting! It was SPECTACULAR! The rooms were big and clean. Breakfast was delicious. The staff was amazing!!! This is the only place to stay while... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
22 December 2012

Thank you very much for your cheerful comments. We're glad you and your family enjoyed the hotel and the various activities associated with your stay. We truly want our guest experience of the Polar Express venue to include the hotel stay experience. Again, thanks, and we hope to see you next year for another truly great experience. More

Palestine, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 December 2012

We booked a room to "get away" and enjoy alone time for our anniversary. We had a wonderful stay - Kim was VERY NICE at the front and MORE than a little helpful. Our room was great and everything was so comfortable! i wanted some pillows for keepsakes they were so great! Breakfast was very good - no complaints! had... More

Was this review helpful? Yes 1
Pete P, General Manager at Comfort Suites, responded to this review
6 December 2012

Thank you very much for spending such a special occasion with us. Guest satisfaction is a top priority of ours. Again, thanks - we hope you had a memorable stay and congratulations on your anniversary! More

1 review
5 of 5 stars Reviewed 10 October 2012 via mobile

Not only is this hotel very clean and accommodating, but the staff is always so welcoming and attentive to the guests needs. Just recently I left a very sentimental item in the room and it did not come to my attention that it was missing until 12 hours after I checked out. The most caring staff, Carol and Kim, went... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
11 October 2012

Thank you for your warm comments. We definitely take every effort to care for our guest's needs whilst staying with us. We look forward to your next stay with us. Again, thanks for your gracious feedback. More

Sunnyvale, Texas
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 9 October 2012

I am a Marriot, Omni, W, Wyndham, room service, big Breakfast, large events and Suites type of Girl. My Sister-N-Law has been bragging about the Comfort Suites for years now, but I could not hear her. This weekend, in the Small town of Palestine,TX, we had the great Pleasure of staying at a Comfort Suites and it took all my... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
10 October 2012

Thank you very much for your courteous comments. Yes, we aim to please our guests because we believe a hotel should be a home away from home. We're glad you and your family enjoyed the hotel's offerings. We look forward to your next stay with us the next time you're in Palestine. More

Woodville, Texas, United States
1 review
5 of 5 stars Reviewed 5 October 2012

Last day of our Grandcation - Wanted to travel closer to home with the grandkids after a few days in Tyler, TX - found Comfort Suites in Palestine with an indoor pool - all my friends & family advisors were correct - "Give 'em a pool and they won't care what else you do" - Kids had a great time... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
8 October 2012

Thank you for your wonderful comments. We're glad you enjoyed your time with your grandkids at our hotel. We truly understand that the quality of amenities is important for anyone looking for a getaway to a hotel. We'll look forward to see you and your family again the next time you're in the Palestine area! Thanks again for the kind... More

Longview, Texas
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 20 September 2012

If I ever have an occassion to visit Palestine again, the Comfort Suites will be my first phone call! My first pleasant surprise was that the hotel actually sits down in a little business park, so it is away from the hustle, bustle & noise of the main highway. The friendliest young lady greeted me at the front desk, and... More

Was this review helpful? Yes
Pete P, General Manager at Comfort Suites, responded to this review
21 September 2012

Thank you for your courteous feedback. We truly value our guest experience, and accordingly, continually seek to ensure our guests are fully satisfied for the entire stay with us. We look forward to exceeding your expectations during your next stay with us. More

 
 
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Additional Information about Comfort Suites

Address: 301 Willow Creek Parkway, Palestine, TX 75801
Region: United States > Texas > Palestine
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 hotels in Palestine
Price range (per night): S$124 - 133
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The newest hotel in Palestine, we offer 66 spacious suites, each with King or 2 Queen beds, partial room divider, living area with pull-out sofa, flat-screen TV, mini fridge, microwave, and desk. We provide our guests with a 100% smoke-free environment. All rooms have free high-speed wireless/wired internet, and our amenities include an indoor heated pool, outdoor hot tub, fitness center, guest laundry facilities, business center, and a complimentary full hot breakfast. We pride ourselves on providing a superior level of guest service, and we look forward to exceeding your expectations. ... more   less 
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Comfort Suites
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