The Manager here is horrible, and the employees that she mistreats are equally as horrible. No one understands the 1st thing about customer service here, and it starts from the top. Until this Hotel changes managment, You do not want to stay here.

I've never had such a bad experience at a hotel. After a full day of work and hours of driving, I arrived and expected modest accommodations but surprise. It was worse! Had to wait 10 minutes for some one to come to the front desk. They arrived with their barking dog sitting on the front counter only to tell me... More

We were appalled at the level of dirt and filth in our room. Sure the toilet was clean. But when you don't want to walk on the blackish-green carpet barefoot, sit on the disgusting gray couch with its flat cushions and ripped, dirty brown arm rests, or sleep on the questionable mattress, why stay? Thirty minutes of smelling the atrocious... More

I had to make a quick relocation to the Plano area for work and didn't have time to research rentals in the area. I picked the Extended Stay due to the location and services offered. I ended up staying for over three months and was thrilled with the customer service, location, quality, and the services offered! The manager and employees... More

We spent one night here and I am glad it was only one night. My husband booked this because of ratings and we were not happy with the overall stay. The mattress on the main bed was pitiful and I did not sleep well. The sleeper sofa was worse and my son had a miserable night. The rooms need updating.... More

If you are looking for a place close to the hospital, this is a good one. It is not great, kinda run down, but it is still worth the money. Rooms are big. Beds are worn out. TV channels are OK. Fitness center OK. Tread mill, steeper and bike.

My husband got a good deal on a travel / hotel website for an overnight getaway. I was worried as soon as we walked into the lobby. It looked like a nursing home with ugly vinyl chairs , very sparse.The clerk who checked us in kept us waiting while she talked on the phone. We stayed on the second floor.... More

I selected this hotel based on the location and price. We needed a place to stay that was close to a weekend volleyball tournament. I got a rate of under $50 a night through Hotwire. This hotel is clean and easy to get to and from traveling in the Plano area. The staff was very helpful and friendly. The room... More

I ve been staying at this hotel for A number of years and the service is great.The manager Dyann and her staff of Anissa,Lisa,Wendy,Gaudelope,Santos and the newcomer Adrianna are wonderful.These guys are knowledgeable and very accomodating.The rooms are great and the surrondings by the hotel are great.You have everything you need at your fingertips.Stay there and you will find out.Great!!!!!!!!!!!!!!!!!!!!!!!!!