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All 3 Plano accommodations

Extended Stay Deluxe - Dallas - Plano - Plano Parkway

2.5 of 5
4636 West Plano Parkway, Plano, TX 75093
Hotel amenities
Extended Stay Deluxe - Dallas - Plano - Plano Parkway
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28 reviews from our community

    Trip type
Traveller rating
    7
    3
    4
    3
    11
Date Rating
Austin, Texas
1 of 5 stars Reviewed 9 June 2013

Check-in was after 9 pm and I had to wait to get someone to come to the front desk to begin the process. I was surprised that they had a rate change for the last day of my stay. Clean towels were very difficult to obtain. It's almost like they didn't want you to get clean towels by making you... More

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Dallas, Texas
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 June 2013

The Manager here is horrible, and the employees that she mistreats are equally as horrible. No one understands the 1st thing about customer service here, and it starts from the top. Until this Hotel changes managment, You do not want to stay here.

Was this review helpful? Yes 1

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Sugar Land, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 15 May 2013 via mobile

I've never had such a bad experience at a hotel. After a full day of work and hours of driving, I arrived and expected modest accommodations but surprise. It was worse! Had to wait 10 minutes for some one to come to the front desk. They arrived with their barking dog sitting on the front counter only to tell me... More

Was this review helpful? Yes 1
Manager_11525, General Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
17 May 2013

Lee - I received a copy of your review, and wanted to take a moment to personally respond. The situation that you described is not acceptable, and I sincerely apologize that you had to wait for someone when trying to check-in to the hotel. Please know, our front desk attendants have been unusually busy due to the hotel being overbooked... More

Cross Plains, Texas, United States
2 reviews
1 of 5 stars Reviewed 8 May 2013

We were appalled at the level of dirt and filth in our room. Sure the toilet was clean. But when you don't want to walk on the blackish-green carpet barefoot, sit on the disgusting gray couch with its flat cushions and ripped, dirty brown arm rests, or sleep on the questionable mattress, why stay? Thirty minutes of smelling the atrocious... More

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Manager_11525, General Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
10 May 2013

Carrie - I received a copy of your review, and wanted to take a moment to personally respond. The level of cleanliness in the elevator and in your room is not acceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, I am the staff and I are performing a deep clean on the entire... More

Plano, Texas
1 review
5 of 5 stars Reviewed 4 April 2013

I had to make a quick relocation to the Plano area for work and didn't have time to research rentals in the area. I picked the Extended Stay due to the location and services offered. I ended up staying for over three months and was thrilled with the customer service, location, quality, and the services offered! The manager and employees... More

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DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
8 April 2013

I appreciate you taking the time to write such a great review. I'm so pleased to hear that Extended Stay Deluxe and the staff gave exceptional customer service. Thank you for choosing Extended Stay Hotels. More

Oklahoma
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 29 March 2013

We spent one night here and I am glad it was only one night. My husband booked this because of ratings and we were not happy with the overall stay. The mattress on the main bed was pitiful and I did not sleep well. The sleeper sofa was worse and my son had a miserable night. The rooms need updating.... More

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DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
1 April 2013

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that your stay was not what you expected, please accept my apology. We continually work to improve our hotel so I really appreciate your comments, so that I can pass them on to my superiors. If you have any additional... More

Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 27 March 2013

If you are looking for a place close to the hospital, this is a good one. It is not great, kinda run down, but it is still worth the money. Rooms are big. Beds are worn out. TV channels are OK. Fitness center OK. Tread mill, steeper and bike.

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See 7 more reviews by meltonk1 for Plano
DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
27 March 2013

Thank you for taking the time to write a review of your stay. I sincerely apologize that the bed condition was less than expected. Thank you again for providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at dpl@extendedstay.com. I do hope that you will return to our hotel,... More

Dallas, Texas
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed 5 March 2013

My husband got a good deal on a travel / hotel website for an overnight getaway. I was worried as soon as we walked into the lobby. It looked like a nursing home with ugly vinyl chairs , very sparse.The clerk who checked us in kept us waiting while she talked on the phone. We stayed on the second floor.... More

Was this review helpful? Yes 1
See 3 more reviews by nursejennings for Plano
DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
6 March 2013

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that you experienced a noise issue and that the bed linens were not in great condition. In response to your feedback, I am happy to let you know that we listen to our guests and beginning next week this location is scheduled... More

Fort Worth, TX
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 21 January 2013

I selected this hotel based on the location and price. We needed a place to stay that was close to a weekend volleyball tournament. I got a rate of under $50 a night through Hotwire. This hotel is clean and easy to get to and from traveling in the Plano area. The staff was very helpful and friendly. The room... More

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DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
25 January 2013

Thank you for taking the time to provide a review of your recent stay. I'm glad that we were able to meet your needs during your recent tournaments. Thank you for sharing your experience with us. Again, we hope to be of service to you in the future. More

Provodenciales British West Indies
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 22 November 2012

I ve been staying at this hotel for A number of years and the service is great.The manager Dyann and her staff of Anissa,Lisa,Wendy,Gaudelope,Santos and the newcomer Adrianna are wonderful.These guys are knowledgeable and very accomodating.The rooms are great and the surrondings by the hotel are great.You have everything you need at your fingertips.Stay there and you will find out.Great!!!!!!!!!!!!!!!!!!!!!!!!!

Was this review helpful? Yes 1
DFWCC, Manager at Extended Stay Deluxe - Dallas - Plano - Plano Parkway, responded to this review
26 November 2012

I appreciate you taking the time to write a review of your experience with us. It is great to hear such positive comments about the hotel and staff. Again, thank you for choosing Extended Stay Deluxe, Plano, TX, we hope to see you again. More

 
 
 
 
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Additional Information about Extended Stay Deluxe - Dallas - Plano - Plano Parkway

Also Known As:
Extended Stay Plano
Plano Extended Stay
Address: 4636 West Plano Parkway, Plano, TX 75093
Region: United States > Texas > Plano
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #2 of 3 Speciality lodging in Plano
Price range (per night): S$75 - 98
Hotel Class:2.5 star (2.5*)
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