This hotel was a last minute decision after the hotel we had originally booked had no water. We were a large party and the hotel was able to accommodate all of us; the rooms very clean, very efficient and the staff was very helpfu and friendly. We initially didn't book this hotel due to some negative reviews on other travel... More

This was my second recent stay in a Holiday Inn and the experience was not good. It seems that more attention is placed on giving the hotel a face lift than attending to the basics of a well run hotel. My room wasn't as clean as I would have liked, as I found nail clippings on the floor. The new... More

There aren't any really nice, plush places to stay in Port Arthur to my knowledge, but there was nothing at all wrong with this Holiday Inn. The staff was friendly and helpful. They gladly stored a bag for me the morning I checked out so I could come back and pick it up that afternoon before I traveled home. The... More

I booked this hotel and didn't think much about it. I have been to this area many times and had passed this hotel several times. Anyhow, I arrived and the front desk was great, check in was a breeze. Then I got to my hotel room that had a very nice plasma tv and the room was great. I mean... More

I had stayed here only once previously, about one year ago, although my husband has stayed here several times with no problems. Last year, although the room was very clean, I couldn't understand why many things in the room didn't match at all, i.e. drapes, patterns on furniture, etc., while it looked as if some decorating touches were brand new.... More

Don't expect a lot of customer service if you stay at this Holiday Inn in Port Arthur. Our reservation said we would have a refrigerator in the room and we needed one to keep things cold that were to be used in our presentation the next day. I called the desk immediately upon entering the room at 2:00 and was... More

I stayed at the hotel for two weeks for government disaster work. My room was renovated with flat screen t.v, new furniture, and new bathroom. The staff was extremely friendly and accomadating and made my trip enjoyable. My room was clean and quIet. also enjoyed the renovated gym with two treadmills, ellipetical, leg and arm exercise machines. There is not... More

Was booked into this hotel with a large group for a meeting. Room and bed were clean and comfortable. Despite being next to an elevator, I had no noise issues during my two-night stay. Lobby and bar area were smoky, but my non-smoking room was not. Internet worked fine in the room, which was important as I needed to use... More

Stayed one night at the Holiday Inn Port Arthur. I enjoyed the stay. I was recognized as a Priority Club Member and given a bottle of water and snacks. Stayed on the 4th floor with a nice view over the pool area. Although it was too cool to go to the pool, it was a beautiful area. Breakfast was good,... More