The Reservation Manager, Renee, is very thorough, professional, and does her best to satisfy the customer. Recently, an error occurred in the changing of my itinerary for some unforseen circumstances. Renee made her focus defining the problem before coming up with a solution to serve the customer. Renee understands that anytime you work in the hospitality business that no matter...
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I was not sure about staying here after reading the reviews but found the hotel stay to be a pleasant one. We were impressed with it's cleaniness and staff. When I mentioned the poor reviews, I was told the problem was a previous maintenance person who no longer was with the hotel. I didn't find any of the problems previously...
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Hi,
I wanted to take a moment to thank you for your feedback. I am very pleased to hear that you enjoyed your stay here at Americas Best Value Inn in Somerville. I also wanted to thank you for taking the time to leave us a positive review. All of our staff takes great pride in our property and I...
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We're not able to stay anywhere else during antiques week in this area, when most hotels jack up their prices by 200%. This place is just awful. Dirty, bad service and generally a nightmare all around. last September they had a cricket infestation and there were about 12 crickets in each of our rooms every day (we had 3 rooms)....
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I am very sorry to hear that your stay with us was so unpleasant, however, we do appreciate all feedback both positive and negative so that we may strive to continually improve and be the best we can be. I want to inform you that we are under new management, and we strive to keep our property cleaned and well...
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Clothing was stolen from room when we stayed here. Contacted manager and they had clothing and said they would send them to us C.O.D. The manager did not send them and would not let UPS pick them up either. Went back to hotel to get clothing and they would not give them to us, they had probably given them away....
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I am sorry to hear that you had such a negative experience while staying at our hotel. I can understand you being upset about your belonging missing. I am very sorry you had to go through that. I wanted to take the time to let you know that we are under new management since your stay. Our staff is very...
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We enjoyed our stay very much. Our room was very comfortable and the employees were all so friendly and helpful. We will definatly be back.
I am so glad to hear that you enjoyed your stay here at Americas Best Value Inn in Somerville, Texas. I also wanted to thank you for taking your time to write a review about your experience. Please let us know if you are ever back in the area so that we may accommodate you again.
Sincerely,
Leeann Carpenter, GM
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We had a great weekend in Somerville the rooms were comfortable and clean. Breakfast was skimpy.
We booked a room there only because we couldn't find one anywhere else. The motel is fairly new and the room was clean, but that's the only good thing I can say about our one night stay there. The motel sits on the highway plus there is a railroad going right past it. So we were listening to honking trains...
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