We stayed there last week, we got a suite, when we woke up in the morning, the shower was not working, hot water just a trickle, the coffee pot was broke, the room was so so. I called the front desk, nothing except we will try to get it repaired. I want a shower and coffee when I get up... More

Not sure who posted these reviews, but we have stayed at alot of hotels and i have never had such a terrible experience....It is clearly nothing like it was when it was The Best Western...It was spring break, and the pool and bar/lounge were closed for renovation...worst possible time to not have a pool for the kids, but they failed... More

New owners and they are going through LOTS of renovations. Place needs an update badly. Doors in meeting rooms were damaged. Floors were dirty throughout. Staff was very friendly. A long way to go.

The room was quiet but smelled quite musty as another reviewer pointed out and I kept the air conditioner fan running 24 hrs per day to deal with it. Although it looked reasonably clean, everything in the room was in need of replacement, especially the mattresses. The carpets in the lobby and the breakfast room are markedly worn. The entire... More

We stayed here while my son was playing in a Basketball Tournament in Harlingen. The rooms were clean and neat and more spacious than normal hotel rooms. They had a live band in the bar, unfortunately we didn't go. From the lobby the band sounded decent and you couldn't hear it in the rooms. They had a great breakfast that... More

Stayed here for 2 nights. The staff was AMAZING & SUPER helpful.. They are what great customer service is all about!! The rooms are huge. It is an older hotel so do not be surprised by the musty wet odor in the room. The cooked to order breakfast was AMAZING. I have ALWAYS been very impressed by the quality of... More

We were staying in Weslaco as we required an oil change for our car and the Best Western Palm Aire hit the spot. Not a new place and furnished in a spartan way, but the room was large. We overlooked the central pool courtyard with its lovely landscaping and 3 swimming pools. A good hot breakfast buffet is offered each... More

My family loves to stay at the Palm Aire. This is our second stay there. It is very clean and the pool is excellent. Manager Belinda Gonzalez personally checked on us to see how our stay was going. Every morning for breakfast we were greeted by fantastic waitress Gail Alcazar who informed us about local events and even made us... More

Check in time was 4pm, BUT was able to check-in when i got there (close to 1pm) Great pool, exercise room. Stayed in the suites, room was very clean, had a sofabed which was somewhat comfortable. Did have microwave,fridge, and the bathroom has a deep tub in ti as well. TV needs more channels, not enough selection. Staff and front... More