I had such a wonderful stay at the Lexington. From the moment I checked in, I was greeted with the most friendly staff which continued through out my stay. The rooms were much bigger than most hotels I have stayed in and were very clean. The breakfast tasted as if I were eating at a restaurant....very good food. Lexington will...
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This place was great. It was really clean besides the raggity old carpets. Breakfast was ok but I'd stay away from the cheese and salsa since they left it in the buffet area over night uncovered. I was impressed by the room size. Stayed four nights for 250$ the microwave and living area in the room came in handy since...
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The Lexington Suites is below average in most areas in my book for the following reasons:
*carpets looked old and worn in the hallways and lobby
*front desk was less than friendly. Not rude, but not friendly
*mold in the bathroom shower
*tiny soaps and shampoos were offered and 3 out of 4 of mine had already been opened with...
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Mr. Funkytown,
I am disappointed to hear that you had so many issues during your stay. I agree that the carpets need to be replaced and we are working towards making that happen. However the tile in the lobby is new and in good condition. The front Desk staff have been made aware of your review and have promised to...
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My only complaint is that the air didn't seem to work properly; it only blew lightly and wasn't very cold. The room was rather large and appeared as advertised.
Dear Alwayselegant,
I really dislike hearing that the air conditioning was not working properly. If you would have brought this to our attention, we would have moved you into a different room. No one wants to stay the night in a hot room. Please call me at 940-692-7900 next time you are in town. I would like another opportunity to...
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Stayed here again - the common area carpets are very worn - really need to be replaced.
Had a week stay - unfortunately, the last 2 days - my room was skipped by the daily cleaning/maid service. They reduced my rate for those 2 days - but I would have preferred to have a clean room. I had reported this...
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Reviewed 15 May 2011
Mr. Samjax,
Please allow us another chance to prove that your stay was not normal of our Lexington. I am happy to hear that your housekeeping issues handled, however that does not make up for a dirty room. Please call me at 940- 692-7900.
In the Spirit of Hospitality,
Kaggan Parker
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No sleep! Can we get a refund? The manager and staff were nice and cordial. I usually don't complain but the noise was awful.
I am extremely sorry to hear that you had issues with your refrigerator during your stay. We have tracked down the room your where in and replaced the refrigerator!
Please give us another chance to gain your loyalty. I would like to offer you a 40 percent discount when you book directly through me. Again, I am extremely sorry your...
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Called to confirm room booking and was politely told that it was ready and waiting
Arrived around 7pm and staff & families were having Christmas party - I walked in and said hello and said "I'd like to check in"
The front desk clerk literally jumped up and ran to the front desk, and checked me in - there was...
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my husband and i stayed here for the weekend in one of the suites and absolutely LOVED it! we had a few "user errors" with our room key when when we first arrived but luckily the manager was quick and eager to help even though it was the middle of the night! we bugged her about a million times before...
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Thank you so very much for writing your response! I am very pleased to hear that your stay at the Lexington Suites exceeded your expectations and that you plan on returning to let us delight you again! Please book directly through me when you return, I have a special package with your name on it!
Thank you so much!
Kaggan...
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I had the unfortunate privelage of staying at this so called establishment for a month due to work. The entire time of my stay, my family, friends, and I were treated like second-rate citizens. We were talked down to the entire time we were there and made to feel like we were putting them out because we would ask for...
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Dear Valued Guest - We sincerely apologize to you for not handling this situation with the utmost concern and empathy. I do believe you were staying with us during the summer months under a contracted rate negotiated by our companies to include housekeeping on certain days of the week. This was done to help lower the cost of the room...
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We stayed at the Lexington this summer and we weren't impressed but we decided to give them another shot and we were very pleased. They have made a much needed management change and all of the staff seem to enjoy their job. The new GM served a turkey dinner to those of us away from family this holiday and she...
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Thank you very much for taking the time to write this review. Being in the hospitality business we understand what it is like to be away from home on the holidays, so we wanted to do something special for our guest. I sincerely appreciate your opinion and hope you visit us at the Lexington Suites again soon!
Sincerely, Kaggan Parker
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