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Holiday Inn Wichita Falls (At the Falls)

3.0 of 5
100 Central Freeway, Wichita Falls, TX 76305
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Holiday Inn Wichita Falls (At the Falls)
Ranked #16 of 28 hotels in Wichita Falls
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81 reviews from our community

    Trip type
Traveller rating
    15
    19
    15
    16
    16
Date Rating
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 17 May 2013 NEW

We actually weren't here for long but I will tell you this is a super nice place. It is not a Holiday Inn Express so it's an older building but they have done some super remodeling and it's really nice. The pool was warm and the clean. One of the really cool things is that this hotel is right by... More

Houston, TX
Top Contributor
79 reviews 79 reviews
74 hotel reviews
Reviews in 53 cities Reviews in 53 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 15 May 2013

We had two cars full of valuables as we were moving my son home from college and wanted a safe hotel so chose a 3 star in Wichita Falls to spend the night. We must have picked a night that the hotel was not full because we got 2 spots right up front although the parking lot looked well lit.... More

New Orleans, Louisiana
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 7 May 2013

If you're a construction worker who is in Texas for work, this is where you apparently stay. If you are traveling cross country and need a place to put your feet up and relax, skip this place and move on to the next city. The TV didn't work, the bar service was awful, the room I booked wasn't available. At... More

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Carthage, Missouri
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 24 April 2013

Wow this Holiday Inn sure has gone down. It is really not close to anything (unless you like to look at a major highway or field). Rooms are in poor condition and housekeeping is dreadful. The service and food was very bad. The only saving grace for the hotel was the very comfortable beds everything else....just awful....

IHGCare, Guest Relations Manager at Holiday Inn Wichita Falls (At the Falls), responded to this review
11 May 2013

Dear hothead40, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding the room condition, and the poor breakfast selection. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to... More

Sweetwater, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 23 April 2013

Being an employee of the same chain..we know what we should exspect at at hotel..upon arrival to the hotel at 8pm all of our rooms was not cleaned..made reservations a week in advance and was guarenteed our room type that we had booked cause we were told employees get watever is left. breakfast the following was not cooked completely and... More

IHGCare, Guest Relations Manager at Holiday Inn Wichita Falls (At the Falls), responded to this review
14 May 2013

Dear maf_lopez, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should... More

1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 8 April 2013 via mobile

My three friends and I, at age 18, went to Wichita Falls to scrimmage Midwestern State and decided to stay in this hotel for one night. First of all, we were treated poorly by the front desk because we looked young. Check in was at 3 and we came at 5:30 and our room, that we reserved, was still not... More

IHGCare, Guest Relations Manager at Holiday Inn Wichita Falls (At the Falls), responded to this review
23 April 2013

Dear Hannahennessey, Thank you for your review and your recent stay with us. Please accept our deepest apologies for the issues an unacceptable service you had encountered with some of our staff. Kindly be assured that all your comments are being reviewed and actions will be taken accordingly. We take our guest comments very seriously and always strive to provide... More

Tulsa
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 19 December 2012

If you simply need a place to sleep, this hotel works. If you need to eat food during your stay, don't attempt to eat at this hotel. I ordered room service for breakfast that never came. I tried to eat at the hotel restaurant and was met with SLOW service and raw waffles. The front desk staff was not very... More

IHGCare, Guest Relations Manager at Holiday Inn Wichita Falls (At the Falls), responded to this review
8 January 2013

Dear Linda H Thank you for taking the time to write a review about your stay. Please accept my sincere apology the overall dissatisfaction you experienced during your stay and I regret your stay was negatively affected by the poor service you received from our restaurant staff. Rest assured, I will address this and will work diligently to rectify any... More

College Station, TX
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed 11 December 2012

I stay in hotels frequently, and this is the only place I've ever gone out of my way to give a negative review. The hotel was poorly staffed upon my arrival - There was only one gentleman checking people in, answering phones, etc., meaning my check-in took about half an hour. Great. The gentleman at the front desk was very... More

Lake Arthur, LA
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 December 2012

We have stayed here at least three or four times in the last five years traveling back and forth between Louisiana and Colorado. It is pet friendly. There is a restaurant on site where kids under twelve eat free- and who doesn't want to save a few dollars where ever they can? The food and the wait staff are both... More

1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 25 November 2012 via mobile

I'm not sure if regular staff was away for Thanksgiving holidays or what but our stay was most certainly unsatisfactory! First of I came to check in and there was no one around, I waited and waited 8 month pregnant w bags while my husband held bags and baby and I finally had to look around for staff... Upon arrival... More

IHGCare, Guest Relations Manager at Holiday Inn Wichita Falls (At the Falls), responded to this review
15 December 2012

Dear Mommamisty, Thank you very much for your recent stay with us. We are deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional details regarding... More

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Additional Information about Holiday Inn Wichita Falls (At the Falls)

Also Known As:
Holiday Inn Wichita Falls (At The Falls) Hotel Wichita Falls
Holiday Inn Wichita Falls (At The Falls) Hotel
Holiday Inn Wichita Falls
Wichita Falls Holiday Inn
Address: 100 Central Freeway, Wichita Falls, TX 76305
Phone Number:
Region: United States > Texas > Wichita Falls
Amenities:
Business Centre Fitness Centre Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 28 hotels in Wichita Falls
Price range (per night): S$105 - 177
Hotel Class:3 star (3*)
Reservation Options:
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