My wife and I stayed for one night. The hotel was spotlessly clean. The fresh chocolate chip cookies were most inviting. The hotel service was exemplified by the man who replaced our non-functioning remote for our TV. He arrived 5 minutes after we called the front desk and had the new remote working within a minute of his arrival. Warming...
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Always great to see that we have taken care of you doing your stay here at our property. 1st and foremost we appreciate you choosing us during your time here in St. George. It is great to see that the remote issue was taken care of promptly and that you enjoyed the fresh warm cookies. We hope that you have...
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We had our yearly convention at this hotel and the staff was great along with the nice rooms.The hotel was clean and they were very nice and helpful. I will stay here every time I go to St George.
We appreciate you staying with us during your yearly convention here in St. George. We have a great staff that takes pride in keeping the hotel clean and warm for our guests that pass through our doors each and every day. We hope to see you again next year and in all your travels to St. George in this year....
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We visit St George frequently for winter getaways and softball tournaments. This is definitely one of our favorites for this town. We have stayed at a lot of different hotels in town (easily a couple of dozen different ones). We usually like to stay in a Marriott or a Hilton whenever possible. This is a great hotel and the service...
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Thank you for your great comments! I am glad to see that you enjoyed your visit with us. It is our goal to always exceed your expectations.
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I was there for a convention and was extremely impressed. Best service that I have ever experienced. Staff was friendly and rooms were clean. Hotel looked new. I will definitely go back.
Great to see that our staff took care of you during your stay here in St. George. The housekeeping staff does a great job on keeping the rooms fresh and clean. We really appreciate your business and look forward to your next visit whether it be for another convention or for leisure. Thanks and have a great 2012!
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Hilton has a reputation of quality, genuine service in a clean, comfortable room. Unfortunately some of these qualities are missing from this location. Stayed four nights over Christmas and housekeeping missed the room 2 out of the four nights. The last night was the final straw. When we returned after spending the day with family, the in-sincere apology from the...
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I am sorry for your problem with our Hosekeeping Staff. Unfortunately we are not allowed to enter a room with a do not disturb sign hanging on the door and our Housekkepers leave at 5pm. Our Night Maintenance staff is trained to clean rooms and I'm sorry you refused their service, as it would have been excellent. We strive to...
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For the price I expected a nicer place. I stayed there on a trip with my sister. It's right by the Dixie Convention Center and across the street from a Cracker Barrel. The room was small, and not as clean as I expected. There was a lot of hair on one of the beds. Their advertised warm cookies before bed...
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Very nice hotel with a good fitness room. Dumbells, cable machine, and cardio machines. It is close to Zion National Park (35 minute drive) and close to lots of great golf courses. We had a company sales meeting here and the staff was very helpful. Great service.
Thanks for your review. We are happy to hear that you enjoyed our new fitness center and that your service was great. We strive to take care of our guests and provide excellent guest service!
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The restuarant breakfast was outstanding. However, the shower produced only a small amount of water and could not be improved by trying to lift the knob on the tub faucet, the toilet tank would not always fill properly, the floor in and around the elevator and in the fitness center were wet from people running in and out of the...
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I am sorry you were disappointed with your stay, we always strive to give the best service and keep our hotel clean. Thank you for your response, as we will review it and use it as a training tool.
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I worked for the Hilton Garden Inn in Colorado Springs and what a surprise to stay at this hotel. It was nice to see the front desk staff all dressed the same. What a professional touch. We had no uniforms either in the restaurant or front desk and it was a nice change to see a professional hotel. We were...
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Thank you for the wonderful review of our hotel here in St. George, UT. We strive to provide the best and friendliest service to our guest while at the same time holding a professional standard amongst all of us. I feel bad that the other hotel you make mention of has some items that need to be looked over and...
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We spent 2 days in August at the HGI in St. George, one night at each end of our Utah vacation. Having stayed here in the past, I had high expectations which were easily met. Overall both nights were wonderful and met all my expectations for the property.
The property is several years old but is clean and well maintained....
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Glad to see that we met all your expectations the first time to have you back the second time coming back through. We always do everything in our power to make sure we take care of you whether it is dealing with a wrong night booked or understanding how our beds operate. I am glad to see that we rose...
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