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Country Inn & Suites By Carlson, West Valley City

2.5 of 5
3422 South Decker Lake Drive, West Valley City, UT 84119
Hotel amenities
Country Inn & Suites By Carlson, West Valley City
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33 reviews from our community

    Trip type
Traveller rating
    9
    5
    8
    5
    6
Date Rating
Omaha, Nebraska
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 October 2012

Traveling for my job I spend alot of time in midpriced hotels such as this one. I reserved a queen suite, but when I arrived the guy at the front desk made some lame excuse for why they didn't have one. Gave me a room with on queen, sparsely furnished with cheap looking furniture. On the surface it was clean... More

Was this review helpful? Yes 1
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, West Valley City, responded to this review
8 October 2012

We appreciate you taking the time to post this review. We sincerely apologize you were not able to receive the room you reserved. We know how important amenities are when you are traveling and we are sorry to hear we did not meet your criteria in this area. We would like to discuss your stay with you. Please feel free... More

Venice, Florida
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 28 September 2012

This was our first time in a Country Inn & Suites. We only spent 1 evening here. The location was a little off the beaten path, but with GPS, not a problem. Our 2 room suite was spacious enough. Upon entering the unit, I found the sitting area a little dark, maybe because of the dark furniture and rugs. Our... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
2 October 2012

Dear Frank-Judi, Thank you for telling us about your stay with us. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We strive as hotel to provide a clean, safe, and comfortable place to stay. We appreciate you staying with us. We hope that... More

Jellico, Tennessee
Senior Contributor
39 reviews 39 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 6 September 2012

I stayed just one night at the Country Inn & Suites in West Valley City, Utah, and it was a very good experience. I arrived late, but the front desk clerk was very helpful and pleasant. Check-in was easy, and the room was very nice, better than some others from the same chain I had stayed in before. I had... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
7 September 2012

Dear DoctorJehle, Thank you for telling us about your stay with us. We appreciate all of your comments about the hotel. We strive as hotel to provide a clean, safe, and comfortable place to stay. We are so glad that we could accommodate you. We hope that you will stay with us again in the future. Sincerely, Country Inn &... More

Seattle, WA
Top Contributor
96 reviews 96 reviews
95 hotel reviews
Reviews in 72 cities Reviews in 72 cities
70 helpful votes 70 helpful votes
2 of 5 stars Reviewed 22 August 2012

This is the 4th Country Inn I've stayed in and I was really disppointed for my one night stay. While definitely a more economical selection than other hotel chains, the other Country Inns have been homey, bright, clean and staffed with friendly people. This hotel is very old and parts of the room were dusty like they hadn't been cleaned... More

Was this review helpful? Yes 1
Carlson Hotels C, Online, Customer Support at Country Inn & Suites By Carlson, West Valley City, responded to this review
4 September 2012

Thank you for taking the time to post this review. On behalf of Country Inn & Suites we sincerely apologize you did not enjoy your stay with us. The last thing we want is for our guests to not have a comfortable stay. We do understand the frustration in regards to the bed. We realize our guests want to have... More

Price, Utah, United States
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 7 July 2012

I have travelled a lot and stayed at many hotels this was absolutley the worst hotel ive ever stayed at....the first day we got there the pool was closed for "a few hours" due to chemical imbalance...it was closed all that day and the next day....all the furniture in our rooms were scratched and dirty the next morning we woke... More

Was this review helpful? Yes 2
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
19 July 2012

Dear Josh N, Thank you for telling us about your stay with us. Thank you for all of your comments and concerns. We are so very sorry about the pool being closed down due to a chemical imbalance. We are sorry that you were not satisfied with your room. We are sorry for any inconvenience that you incurred from this.... More

Lima, Ohio
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 28 June 2012

We were told they are near the airport! You should see all of the great hotels that ARE right by the airport and this is NOT one of them. We have stayed at alot of Country Inn and Suites and this was the worst one we have ever encountered. Usually we are pleased with all of the Carlson properties but... More

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Management response:
5 July 2012

Dear linakaLima, Thank you for telling us about your stay with us. We are sorry that you were not happy with your stay. Our hotel is located approximately 9 miles from the airport. We do however offer a shuttle service to the airport. We apologize for any inconvenience that this may have caused you. Guest feedback is very important to... More

Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 5 June 2012

Probably one of the worst stays to date and it was mainly because of the staff. After checking in and making our way to our assigned room, we were greeted by the overwhelming smell of cigarette smoke in our room. This hotel is smoke-free and my reservation specifically said 'non-smoking room'. I realize that it wasn't the staff working at... More

Was this review helpful? Yes 1
Duncan, Oklahoma
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 June 2012

Motel rooms, breakfast, service, etc is up to the Comfort Inn standards that I have found across the USA. And the price is reasonable for the accomodation. However in a rating of motels of this brand in which I have stayed, this is the worst. They always park a 12 passenger van in the 24-ft wide passenger unloading area. Customers... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
13 June 2012

Dear Jimmy62_11, Thank you for telling us about your stay. We are very sorry for the inconvenience that you encountered in the loading area. We sincerely apologize for this inconvenience. We will pass your concerns about this on to our management. Customer feedback is very important to us. It helps us make the necessary improvements to make our hotel better.... More

North Adams, Massachusetts
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
65 helpful votes 65 helpful votes
4 of 5 stars Reviewed 8 May 2012

We were quite happy with our 1 bedroom king suite. Comfortable bed, door to separate the bedroom from the 'living room'---traveled with my son and I snore so the door makes all the difference! He was happy with the pull out couch. Refrigerator, microwave and even a sink made for a 'kitchen' between the rooms. My son loved the pool... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
29 May 2012

Dear myersj125, Thank you for telling us about your stay. Thank you for telling us about your stay with us. We are so glad that we could accommodate you and your son, during your trip. We are glad that you enjoyed your suite. We appreciate your comments. We will pass them on to our staff. They always appreciate hearing when... More

Colorado Springs
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 21 April 2012

Most of the staff were friendly and helpful. I felt one of the desk clerk was nice when I spoke to her but disregarded my request for a refrig. I requested for a fridge the next day by another clerk and had one in the room by the time we returned from sightseeing. The spa was quite dated & looked... More

Was this review helpful? Yes 1
ManagementTeamGM, Manager at Country Inn & Suites By Carlson, West Valley City, responded to this review
8 May 2012

Dear Mom2AAT's Thank you for telling us about your recent stay. Thank you for your comments about your stay. We appreciate those comments. We are currently looking into all of your concerns about our hotel. We hope that they were not an inconvenience to you in anyway. We are always looking for new ways to improve our hotel. We also... More

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Additional Information about Country Inn & Suites By Carlson, West Valley City

Also Known As:
Country Inn West Valley City
West Valley City Country Inn
Address: 3422 South Decker Lake Drive, West Valley City, UT 84119
Region: United States > Utah > Wasatch Range > West Valley City
Amenities:
Business Centre Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 11 hotels in West Valley City
Price range (per night): S$121 - 253
Hotel Class:2.5 star (2.5*)
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Country Inn & Suites By Carlson, West Valley City
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