This hotel is absolutely excellent! The staff was super friendly and helpful. The hotel is centrally located to everything you can possibly need. The room had every amenity you need, and was meticulously clean. I spent 10 days here and they were only supposed to clean the room once, but they did it twice.They offer free washers and dryers.The also... More

I really didn't want to stop, but I couldn't drive anymore. When I saw there was a Candlewood near the restaurant I was using WiFi in, I was pleased. When I entered the hotel...less pleased. The guy at the desk said what he was supposed to, acknowledged my priority club membership, did what he was supposed to but wasn't really... More

Making a road trip from Atlanta to New York we stayed for one night on Oct. 20,2012.I choose this hotel only because they accepted pets.Upon arrival the agent who checked us in was very pleasant. The room was very basic,no frills,no ammenities. There are a couple of things that I had issues with.The air conditioner shut off everytime we left... More

My wife works in the hotel business. In the same intercontinental chain. I feel like they were trying to get rid of us because we came in on the employee rate. ATTENTION ICHOTELSGROUP - I HOPE YOU ARE READING THIS. The lady at the front desk when we arrived around 10pm on Friday Oct 5 2012 (we did not get... More

My wife and I went up there for business so it was set up for us to stay there. The room was fine and clean but the pillows were the WORST. The pillows were so flat so we called to get some new pillows. They were a little better but they still were worn down. We had a hard time... More

I have stayed multiple times at this Hotel. I am a business travler and have an account in the area. This is now my Hotel of choice everytime I gome to the Richmond area. The Rooms are always very clean and the Staff has been great. Mike has gone out of his way to make me feel at home. The... More

I had business at the Richmond Convention Center for a week. Not wanting to stay downtown and pay for parking, I picked this hotel. I also searched out a hotel with a fridge and microwave since I didn't want to eat out for every meal. This place was absolutely perfect for a long stay. The room featured a nice kitchenette... More

Here now, got two smoking rooms. Minor stains on the bed sheets but otherwise well furnished rooms with kitchen and flat screen TVs. The bath was deep too. My room at the end (524) was bigger and better then the other (522) with separate bed room, extra TV, sofa bed and kitchen island. More than we needed but if you... More

Please do not let your friends or loved ones stay at this hotel. When we checked in the room was not clean. We had to request towels and pillow covers. I was bitten by bed bugs! The location is good, but the building is run down. Rough clientele.