For my first trip to Virginia, this hotel was a welcome surprise. The staff was friendly and more than accomodating. When stranded at a remote location, I called to see if they had a shuttle. They did not, however, one of the staff volunteered to pick me up and take me back to the hotel. This type of service is...
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Mr. Steve
I am so happy that my staff made you welcome and tried to get you safely back to our hotel. I will convey your kind words to all my staff and please do come visit us again.
Thank you
Ms Hakoo Bilimoria (GM)
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Cannot say enough about the great service here! Everyone was so accommodating and friendly. Nice variety at the breakfast area. Very clean and warm pool. Exercise room. Only downfall (and I would think this is the corporation not the individual hotel), the sheets and towels were very thin.
Dear Valued guest from PA,
I appriciate that you took time to give us a survey. I will convey your compliments to my staff and your concerns to the brand about the sheets and towels.
Come visit us soon
Thank you
Ms Hakoo Bilimoria (GM)
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While on a road trip, this hotel was our first stop ans everything about was great. Easy to get to from the interstate, convenient to restaurants and stores. Pace was clean and the rooms were large. Breakfast was typical for this kind of hotel, but we look at this at an added convenience and value. Most important to us is...
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Valued Guest,
I appriciate that you took time to give us a review, please come visit us again and a big hello woff for your collie from all of us here at the hampton inn.
Happy Easter
Hakoo Bilimoria (GM)
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Their beds are so comfortable, rooms clean, great service, friendly staff.
Ms. Leeanne Marie,
I am happy to read that you enjoyed your stay with us, I will convey your compliments to all my team members.
Please come and visit us again. Happy easter to you and your family.
Thank you once again
Ms. Hakoo Bilimoria (GM)
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Perfect location to where I was working. Staff was friendly and knowledgable. Rooms clean and beds sleep well.Lots of places to eat and/or shop within walking distance. Will stay again when in the area.
Ms Chrissy,
I appriciate your wonderful comments about my staff and the hotel. We will be waiting for your return visit.
Thank you
Hakoo Bilimoria (GM)
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Would give them 5 stars but the young lady that took care of us (saturday night) was uncaring and asked questions and her reply was she did not know. Not a service for a good hotel. Food for breakfast was a bit lackluster but overall consistent with the brand.
Dear Guest,
I read your review and I am also shocked that my guest service agent did not show enthusiasm towards your questions and gave you a negative answer. We have all the tools and methods to provide answers to all questions and if they are not sure then they can call me and I can provide the answer. Please...
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The pros: location, ease of access, near shopping and restaurants. fair rate. safe neighborhood
The cons: Under renovation. breakfast selection basic.
We stayed here while visiting VCU. We chose Hampton Inn based on previous stays at other locations. We have been to cleaner facilities. Our room was acceptable. The bathroom does need a makeover with tired dirty tile and peeling...
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Ms Alvarez
I read your review and you are right that our guest bathrooms do need plent of TLC and that is what our renovations is all about. We do have breakfast bags to go from Monday to friday from 5.30am to 10 am as per our brand requirements. Next time when you visit us please do let us know...
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Right from the smiling desk clerk at my arrival to the satisfying breakfast my last morning, my experience at the Hampton Inn was great. I had requested an ADA accessible room for my roommate, so the desk clerk offered to show me all six of them so I could choose which had the right facilities. After I decided, the desk...
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Hello Ms Debbie,
I am so glad to read that you were comfortable during your stay. We wanted to be sure that you had the right room during your entire stay. I appriciate you taking time to give us a excellent review and plesant comments about our staff. Please come and visit us again.
Thank you once again for the...
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This Hampton Inn really needs a makeover. The furniture is getting worn and looks old and even dirty. Breakfast was good and as expected at a Hampton Inn--but it was rushed because they didn't call at the requested time. Luckily I'd set my phone for 15 minutes later as a backup method! Kind of odd that the indoor pool is...
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Ms Sarah,
I am sorry for the inconvinience you had during your stay. I would like to let you know that we are starting to update the hotel by the end of this month and on your next visit you will see a new fresh hotel , If you can let me know which dates you had stayed with us...
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We spent one night here on the way home from a visit in New York City. We chose it because it was on our route and could be obtained with only 25000 Hilton Honor points. I have stayed in many Hampton Inns and I expected much more than I experienced from a 4 year old hotel. Furniture was already showing...
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I appriciate your time and feedback for this survey. You are right that our hotel does need a facelift and you will be happy to know that we start our comple makeover by dec 2011 and you will enjoy the new fresh look of our hotel. I would like to extend my invitation to come visit us again in 2012....
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