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Extended Stay America - Newport News - I-64 - Jefferson Avenue Reviews

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All 39 Newport News hotels

Extended Stay America - Newport News - I-64 - Jefferson Avenue

2.0 of 5
12359 Hornsby Lane, Newport News, VA 23602
Hotel amenities
Extended Stay America - Newport News - I-64 - Jefferson Avenue
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Ranked #15 of 39 hotels in Newport News
3.5 of 5 stars 26 Reviews
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26 reviews from our community

    Trip type
Traveller rating
    12
    3
    2
    4
    5
Date Rating
Herndon, Virginia
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“not hotel-quality stay”
3 of 5 stars Reviewed 12 May 2013

This is an extended stay hotel, obviously, and probably works best for that type of business. I booked two rooms for two nights for a recent weekend trip. I was surprised to find the lobby clerk behind a sliding window rather than open counter. The "front desk" is only open from 7 am to 11 pm. The room was clean,... More

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See 4 more reviews by rameyfamily for Newport News
Boracay, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Very SUPER Great Accommodations for an Overseas Travelers, Great and Very Friendly STAFF!”
5 of 5 stars Reviewed 11 April 2013

Enjoyed the friendly Staff , especially Benita & Ron and even Bentley, Ron's very friendly dog (he's so cool) !! The rooms are very large and just so good for my wife and I who have travelled here to see our Grandkids and Children. The Full kitchen with stove and dishwasher was Awesome!!!! Its a sincere pleasure to reside here.... More

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Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
24 April 2013

Thank you so much for sharing your experience with us. Hope you enjoyed your time with your Grandkids and Children! I am proud of our team for providing such excellent customer service during your stay. It's so rewarding knowing that you and your wife enjoyed some of the ammenities that the area has to offer. Once more, thank you for... More

Montclair, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Friendly Service and Great Rooms!!”
5 of 5 stars Reviewed 21 March 2013

Enjoyed the friendly front desk workers, especially Angel & Ron!! The room layout was perfect for a family on the road. The Full kitchen with stove and dishwasher was Awesome!!!! We do a lot of travelling and it was great to feel right at home.

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
30 April 2013

Norma - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that you enjoyed the kitchen amenities that we offer. I am also proud to hear that our team provided you will excellent customer service during your stay. Thank you again for your review. We look forward to seeing you in... More

Newport News, Virginia, United States
1 review
“Good'ole southern hospitality”
5 of 5 stars Reviewed 27 January 2013

I have been staying here for a while, and have receive nothing short of great service. Absolutely no complaints from me. The staff, living conditions and location makes Studio Plus a great place to visit or if you need a place to stay for a while. Meko, Robin, Tameka, Lameca and lil Mo, just to name a few, makes me... More

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brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
1 March 2013

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is... More

Newport News, Virginia
1 review
“Great place to be”
5 of 5 stars Reviewed 9 December 2012

Robin Lameca and all the rest of the staff are excellent at what they due. The entire duration of my stay was a pleasant experience. The rooms are really big and clean. I live in Las Vegas but most of my family lives in Virginia so I travel here a lot and studio plus will be the hotel i'm staying... More

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brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
10 December 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

Petersburg, Virginia, United States
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
“The clerks make the stay bearable.”
2 of 5 stars Reviewed 25 November 2012

My husband is here on business so I tagged along thinking we could do some Xmas shopping. Elegria checked us in both times, we were here last week in a larger more accommodating room for our stay. That time we changed rooms once due to an unclean sink and bathroom floor being wet. Like I said Elegria made it right... More

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brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
3 December 2012

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest service, it was great to read about your positive experience with our staff. Of course, I was disheartened to read that your stay wasn't 100% satisfactory. You certainly have my sincerest apologies. We know that our guests have multiple hotel choices, which... More

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Newport News, Virginia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Excellent Value!!”
5 of 5 stars Reviewed 25 November 2012

My husband booked a room at the Studio Plus in Newport News, VA just for the simple reason that my elderly parents are in town visiting, and there was no room at the house! I spent a few hours with him during the evening he checked in, and came back in the morning. VERY clean and neat! Really liked the... More

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See 2 more reviews by LISAnDOUG for Newport News
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
3 December 2012

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to... More

newport news
1 review
“Don't get fooled!”
2 of 5 stars Reviewed 20 August 2012

We booked 3 weeks at this location as we waited to get into our new home. HUGE mistake! We chose this location based on the ammenities; full kitchen, and pool. When we checked in, we were ready to check out! The room we were given smelled horrible of mold! We changed rooms, and had the carpet cleaned the next day.... More

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
22 August 2012

Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from... More

College Point, New York, United States
1 review
1 helpful vote 1 helpful vote
“Worst experience of my life!”
1 of 5 stars Reviewed 28 July 2012

First off, my sister and I had planned a road trip to Virginia Beach over 2 months ago and we made sure to call the property in advance so that we would have the room reserved and not worry about where we slept. It was an 8 hour drive from New York to Virginia, so we decided to call the... More

Was this review helpful? Yes 1
brish0213, Manager at Extended Stay America - Newport News - I-64 - Jefferson Avenue, responded to this review
25 October 2012

Thank you for taking the time to review your recent stay at our hotel. I was extremely dissapointed to see that we were unable to honor your reservation, please understand how truly sorry I am. Normally we will always contact a guest ahead of time if we are aware of a situation where we won't be able to honor a... More

White Stone, Virginia, United States
1 review
1 helpful vote 1 helpful vote
“great experience”
5 of 5 stars Reviewed 9 June 2012

First off the location is great.I thought for the area it would be expensive but at the rate I got it I would reccomend this place to anybody whether it be long term or just a night.The staff at the front desk was so curtious, they went out of their way to make sure the stay was a good one.The... More

Was this review helpful? Yes 1
Management response:
11 July 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Newport News - I-64 - Jefferson Avenue. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us... More

 
 
Extended Stay America - Newport News - I-64 - Jefferson Avenue
Extended Stay America - Newport News - I-64 - Jefferson Avenue
3.5 of 5 stars 26 reviews
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Additional Information about Extended Stay America - Newport News - I-64 - Jefferson Avenue

Address: 12359 Hornsby Lane, Newport News, VA 23602
Region: United States > Virginia > Newport News
Amenities:
Fitness Centre Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
Ranked #15 of 39 hotels in Newport News
Price range (per night): S$95 - 180
Hotel Class:2 star (2*)
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Extended Stay America - Newport News - I-64 - Jefferson Avenue
12359 Hornsby Lane
Newport News, VA 23602
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