As the hour was getting late, we stopped at the first "chain motel" we came to after crossing the Chesapeake Bay tunnel bridge. When I saw a TripAdvisor decal on the window I thought it was going to be a decent place. Not so! The rooms were disgusting. Filthy carpets, dirty moldy bathrooms, musty odor. We had checked in before...
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I make reservations using my choice points, so luckily, didn't lose money on it, but wish I had reserved somewhere else. I would never stay there. Very rundown and loud. Bathroom was in sad shape. I decided we could not stay there and changed to another hotel. Kind of sad about losing the points and not being able to stay...
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Thanks for taking the time to write this review. I am sorry about the poor experience you had at our Econo Lodge. We strive to offer clean comfortable overnight accommodations at an affordable price. Clearly, we missed the mark with your stay. I have reviewed your comments with the maintenance staff to address your bathroom and enhance the quality of...
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I've traveled all over the US I usually stay at economy motels chains, but this one is the worst one I've stayed at. The staff was nice but the Hotel is run down, old, and noisy. The curtain rod was falling off the wall. The "Kitchen" area was old dirty. If the room was $5.00 a night I would rather...
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I am concerned about the inconvenience you experienced at our hotel during your recent visit. Thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy....
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I used this hotel about a week ago for our family vacation. The trip was kind of last minute and we were strapped so we decided to use some choice points that we had. Sometimes it bothers me that some motels get a bum rap because they are the economy hotels in the chain. It comes down to you get...
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On behalf of our hotel staff, I am writing to let you know how delighted we were to receive your kind words of praise.
Given the very nature of the hotel business, the hours are long and demanding. Day or night, good service depends upon people willing to give their very best at all times. That's why it's truly rewarding...
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Our first time in the area. We were willing to stay out of Virginia Beach area for a better hotel price. We got what we paid for. The first room smelled and had food on the floor, brought it up to the attention of person at desk there was no housekeeping at 4:30 pm. Got moved to another room there...
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I am concerned about the inconvenience you experienced at our hotel during your recent visit. Thank you for taking the time to bring this matter to my attention.
We accommodate many guests each evening, and the principal goal of our hotel is to provide dependable service to each at a reasonable price. Consequently, it's disappointing to learn that you're unhappy....
More
I have just returned from a night at this Econo Lodge. I made the reservations online for a one night stay because my daughter was flying out of Norfolk the next day and we needed a cheap hotel near the airport for the night.
The motel is a rundown, awful place and never have I experienced such terrible conditions before....
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I'm concerned about the stay you experienced at our hotel during your recent visit. I'm writing to thank you for taking the time to bring this matter to my attention.
A hotel is defined by the quality of service that it provides to its guests. Consequently, it's disappointing to learn that you're unhappy.
Please accept my sincere apology for any...
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