Good for business travel due to price and location. A little dated and borderline shabby but clean. Nice club room if you have Hilton status -the woman there is super friendly and has good treats. Can save on meals by taking advantage of that perk. Good business club but printers did not work.
I stayed at this Hilton because it was close to the airport and I had a flight early the next morning. I was delighted with my accomodations. In true Hilton style, the hotel was immaculate with a wonderful mattress and linens in my room. The front desk was amazingly friendly and very helpful. The only problem I saw was; I...
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Thank you for taking the time to review the Hilton Norfolk Airport. We very much appreciate the kind words and will be sharing them with our team.
We look forward to welcoming you back to the Hilton Norfolk Airport in the near future.
Sincerely,
John
John Zirkle
General Manager
Hilton Norfolk Airport
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Seems old an outdated for a full service property. Here are my notes:
1) not really that close to airport (about 2 miles)
2) room are spacious but outdated
3) Tv did not function right only local channels shown (did not report as I don't watch much Tv)
4) Bathroom VERY small
5) line at checkin took 15 mins
6)...
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Thank you for taking the time to review the Hilton Norfolk Airport. We value all feedback as it allows us to continuously work to improve our service and product. I wanted to follow up to your comments. In the Norfolk Airport market, we are the closest to the airport and the only full service hotel in the area.
In the...
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I booked this hotel on price line. I bid $45.00 for a 3 star. They came back with nothing. But had a 3 star for $52. It was this hilton. It was 3 star. Service at check in was fine. Room was big and comfortable Had a mini Fridge. Free parking and internet. About 5 miles after coming over the...
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the worst hilton hotel service wise that I have evr stayed in, starting a check in where I was greeted with a long line of people, and one desk clerk on duty, while the assistant manager stood behind the desk armed folded doing nothing when he could have practiced some great customer service by helping the young lady check in...
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Please accept my sincerest apologies for the service deficiencies you experienced during your stay. I will be reviewing your comments with our front of the house staff and management to ensure corrective action is taken. We would greatly appreciate any further details you could provide as that would certainly aid us in improving our service. We pride ourselves on providing...
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This stay was entirely booked through hotels.com. Check in was fast. My husband had to search the hotel for a baggage cart. After 20 minutes of searching we made way to our room. Got to our room there was a dirty wash cloth and hair in the shower.
The Tv didn't work, in which we were told it had to...
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I wanted to apologize for the challenges you experienced during your stay. We do not list refrigerators and microwaves on the Hilton website as standard amenities, as they are available on request and based on availability. That being said, we should not have promised you a refrigerator and microwave when we did not have any available. I will review this...
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Bad service! No water! Air didn't work so my room never got very cool. Just didn't meet Hilton standards!
I wanted to apologize for the less than stellar visit you had at the Hilton Norfolk Airport. We strive to exceed our guest’s expectations and I am sorry we did not meet that goal with your stay. I have reviewed your comments with our Engineering Team to ensure all HVAC units are working and that water service is not interrupted....
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We were going to Virginia Wesleyan college open house and stayed overnight, since it was very close to the college and we had a "special rate". The hotel was easy to locate right off the interstate. For the price, I would have been more impressed with a free breakfast offering. However the hotel was well kept and the room was...
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Made a last minute trip to the Virginia Beach area, and stayed at this relatively nice hotel. Every staff member that I encountered was pleasant and willing to go the extra mile to accomodate me.It appeared to be recently renovated, and some very minor details detracted from an overall excellent rating. The fitness facilities were great, but would have been...
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I was flying out of town to a conference in January and decided to stay at the Hilton Airport the night before since my flight was leaving very early the next morning. I'm so glad I did. The hotel was great and in the perfect location. The staff was extremely friendly and check-in was quick and easy. My room was...
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126 Reviews
207 Reviews
