The room was clean and neat and the view was as requested. The bathroom was tiny and the tub did not drain well, leading to a shower standing in a puddle. No fridge?! A room tiny room with no fridge for $200+?! Ridiculous. The private breakfast lounge was barely large enough for a dozen people to sit, including the sofas......
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Despite having a Norfolk Police officer on duty till 2am & a security guard "patroling" my bags & laptop were stolen from the lobby of this hotel. I had very few monetary valuables with me but as I told the management the worst thing is the wallet my recently deceased son gave me is now gone. He had personalized it...
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Great location and conveniently located to McArthur Center and Granby Street. Friendly and courteous staff from the time of check in till check out. Rooms are clean with comfortable bedding. If you are looking for quiet, I wouldn't recommend staying here as there is no sound buffer between rooms or hallways. Not very practical for business and Wi-fi is not...
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My family and extended family members stayed here from May 3rd-6th and we had a great stay. We are starwood gold members and from check-in to check-out the staff were courteous and helpful. Being starwood gold members allows for free valet parking, this was helpful as the garage across the street was quite a distance a way. It was fine...
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That must have been truly terrifying! We are more than happy to read that your daughter was just fine and that our staff could help with the situation. We will certainly pass along your Thank You! As a Gold Preferred Guest, we sincerely regret any inconveniences that you encountered with our Internet service and hope that next time you will...
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Older hotel with some updates to make it more modern. Great location in downtown Norfolk, however we were warned not necessarily the best place to walk alone at night outside. Beds comfy, toiletries in bathroom decent- included lufa sponge. Food was very good for the conference-not that impressed with the in house restaurant. Hard to find entrance to hotel- don't...
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With our location right in the heart of it all, guests can enjoy upscale shopping, delicious dining, galleries, and as you mentioned, great cruises! With so much to explore in the area, we are grateful for the dedication and commitment from our local police, and internal security, that keep our waterfront location and surrounding area a safe place to visit....
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Second time staying here. Rooms are perfectly clean and the bed is so comfortable my wife wanted us to check the tag. Linens spotless. Had a great day of art museums and dinner over at Portsmouth. One minute walk to the ferry, great views, super stay. Really more than initially meets the eye in staying in Norfolk.
Sounds like a great day! We appreciate you mentioning our convenient location to the ferry and please be sure to tell your wife that our beds are Sheraton Sweet Sleeper beds which are also available online for the home. Thank you for once again choosing the Sheraton Norfolk Waterside Hotel for your visit and we hope we get the pleasure...
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We Had a wonderful time at THE SHERATON WATERSIDE HOTEL.The Staff was Great and so helpful!!!This place has a lot to offer big city and a short drive to the beach the best of both worlds.So THANK YOU
You are very welcome! We agree, our city certainly has much to offer and it is wonderful that you could experience the best of both worlds. We are honored that you chose to begin your Norfolk experience with us at the Sheraton Norfolk Waterside Hotel and hope that you will visit with us again soon. Thank you.
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I have stayed here many many many times for business. I love this place. The staff is friendly, the service is great and the beds are so comfortable. I would stay here even for a non-business trip. Yes, the valet is slow but you know that and it's the norm at most hotels so plan ahead and call for your...
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Learning that the Sheraton Norfolk Waterside Hotel feels like your home away from home, is truly a wonderful compliment to us and we appreciate that you took the time to share your review. As a loyal business guest, we hope that we get the pleasure to welcome you back for your vacation in Norfolk very soon! Thank you for your...
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I stayed at this hotel in late April 2012. I was part of a Road Scholar tour group. I found the accomodations very comfortable. The rooms were immaculate. The staff was extremely friendly and helpful which made my stay even more pleasant. The location is terrific, right downtown, near restaurants and shopping and some rooms have a great view of...
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Though it is truly wonderful to read how much you enjoyed our location and breakfast buffet, we sincerely regret any inconveniences that you experienced during your three-night stay with us. We understand how important certain amenities may be for our valued guests and your feedback is certainly something we will take into consideration for the future. As you mentioned, we...
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Large hotel w/ many ammenities. Staff is EXTREMELY helpful - someone's gone through here w/ a customer service class. The hotel is close to many restaurants; all within walking distance. The hotel has a great restaurant, bar & ftness facility is first class. Room was typical Sheraton w/ a "heavenly" bed - the best. Bathroom was a bit outdated, but...
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It is truly wonderful to read that you found our amenities at the Sheraton Norfolk Waterside Hotel to be first class. We greatly appreciate you pointing out that we are located only a short walk to the many restaurants in the area and it's nice to learn that our location worked out great for your stay. Thank you very much...
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