My family stayed at the Crowne Plaza in August, and the staff really went beyond the call of duty in terms of service.

We stayed at the Crowne Plaza because it was advertised as within walking distance of the opera house. Well, but nobody at the front counter even knew where the Opera House was. We figured it out with a map, but also decided not to walk when we noticed the Greyhound Bus station across the street next to Social Services on... More

You can't beat this hotel for the price, accommodations and hospitality of the great staff. It is close to the Norfolk airport and 5 minutes walking distance to Granby Street, which reminds me of Las Olas Blvd in Fort Lauderdale, Florida. The Crowne Plaza is very nicely decorated and the rooms are very roomy and comfy. It's perfect for business... More

The staff, from the manager to the housekeeper, were very cordial and enthusiastic. The hotel is older but has been remodeled. I must say that the "old" place looks great and is extremely competitive with recently built hotels. The location is within walking distance to Scope and Granby Street, and therefor we only take a cab on a return. Thanks... More

I've had a wonderful experience staying at the Crown Plaza Norfolk Downtown: great location, immaculate room, exceptional service. Making and adjusting my reservation with Ms. Debra B., as well as the quality of the service provided by staff--I could not wish for a better experience and will stay here again later this month. I would recommend the hotel to friends... More

I had the pleasure to make a reservation with Deborah B. (In house reservation). I had stayed at the property several years ago and recognized her voice on the phone. Deborah not only treated me like family, she made a point to come out into the lobby when I check in and welcome me back. The hotel has gone through... More

Great Hotel and the Staff was was good also. First time at the Crown Plaza downtown and everyone had a great time. You are in walking distance of the Mall and places to eat. The TV in the rooms were not up to date but over all Outstanding place to stay, will stay at the next time we are in... More

We stayed at the Norfolk Crowne Plaza for three nights in September for a ship's reunion. The hotel was not up to par for a Crowne Plaza. The hallways and especially the elevator (only one worked of four worked) were dark. The banquet food (2 dinners and one social hour)was only fair. The bed not as comfortable as those in... More

I recently stayed for 9 nights at this hotel, along with several relatives and friends. We arrived later than expected and rather flustered thanks to a recalcitrant GPS, but were quickly checked-in and in our rooms. The rooms are clean and comfortable. As per a previous reviewer, I noticed that the televisions weren't flat-screen but that doesn't bother me. Because... More