We stayed at The Holiday Inn, Woking as part of a Legoland overnight deal last September. We were a family of 2 adults and 2 young children.
On arrival we were welcomed in a friendly manner and given 2 children's colouring packs which I thought was a nice gesture.
We were very impressed with the size and cleanliness of our...
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Great comments. Very pleased to hear about your overall wonderful experience of our hotel and services. Would love to be able to welcome you back in a not too distant future, perhaps when visiting Legoland again or maybe Chessington Zoo
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stayed for one night to visit Thorpe park. Hotel looks nice from outside until you are greeted by the car park barrier stating overnight parking 15£ never mind. About a dozen spaces outside the main entrance not a shock to find them full you then desend in to the hellish underworld that is the underground car park like a horror...
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Such a shame to hear that your overall stay at the hotel was marred by the disappointing experience of our car park.
With 161 rooms in the hotel and only 40 car parking spaces in our own car park which are mainly taken up by the large number of regular corporate clients on car parking inclusive packages there is little...
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Stayed here for a week starting easter monday, the room was very clean and a good size. Staff were helpful, the food was 1st class. the only down side to the hotel would be paying so much for wifi and paying for overnight parking.
Great to see that you have enjoyed your week;s stay at the hotel.
Car parking doesn' t need to be too expensive as there is a large public car park
(1500 spaces) directly adjacent to the hotel that only charges £1.10 an hour with a maximum of £ 8.00 per 24 hours. They also offer a special overnight tariff of...
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We stayed here for 1 night (8th April 12), had a the most wonderful welcome from a young lady yesterday evening. The room was spotless, family room which had 2 double beds. Normally hotels like to have pull out sofas or z beds which are not very comfortable. The breakfast room chairs could do with a wipe down after people...
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Thank you very much for your feedback and I was so sorry to learn that the breakfast service was not up to the usual high standards and let you down in your overall good experience of the hotel and we do hope however to be able to welcome you back to our hotel in a not too distant future
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We stayed at the hotel as we were going to Legoland the location was great. BUT the room had no heating, we were given a broken heater, no repair attempt was made as no log of the issue was made so they gave us another heater which as a bit better but was still not up to keeping the room...
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I was very concerned to learn about the poor follow up on your complaint about the portable heater and the uncaring attitude of the breakfast waiter.
We have shared your comments with our staff to ensure that the appropiate training is received by those who failed to meet you expectations of customer care
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This hotel was booked as part of a deal through Chessington Holidays which also included two days for the price of one in the theme park and zoo.
The resort hotel (also a Holiday Inn) was full on the Friday night we stayed up but this wasn't a surprise as it was Easter weekend.
Woking was only a 25-30 minute...
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I was delighted to read your comments with regards to a recent visit to our hotel. Wonderful comments which do us proud and encourage us even more in our continuous efforts to improve on our normally high standards of quality and service.
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Just returned from a 3-night Legoland break. Great base for Legoland, aprox 30 mins drive to park. Hotel rooms spacious even with sofabed up and both beds comfy. Staff really friendly and helpful. We ate in the restaurant, Hugo's Bar one night. Kids eat free if you have the set menu at £18.50 for 2 courses, food was lovely and...
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Many thanks for your feedback and we do hope to be able to welcome you back soon , perhaps on your next outing to one of the other leisure parks i.e Chessington Zoo or Thorpe Park, both convenient located close to Woking.
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Stayed in Holiday Inn for a few weeks and found staff very good. The hotels bar is expensive but there are local places to go if required. Food I sampled was as good as any. Would go back.
Thank you very much for your positive feedback as a long staying guest and it was good to see you enjoyed all our services and customer care
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Great location for Legoland. Comfy beds, rooms clean and spacious. Breakfast included and very wide variety. All staff helpful and polite. Car parking included in deal. Highly recommended hotel for a family.
Great comments. Hope to welcome you back soon, perhaps on another outing to one of the many leisure parks close to the hotel
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Try somewhere else! The reception staff were unable to help me obtain urgent medical assistance when required and then I was rudely confronted by a waiter who insisted, loudly, that there was only one person in our twin room when we both went down for breakfast. Once this was sorted out, he refused to serve us coffee. NOT GOOD ENOUGH.
Dear SueBrian52,
I would like to thank you for your review and apologize that your experience with our hotel did not meet your expectations. I would greatly appreciate further information regarding your stay in order that I can investigate further.
I have sent you a private message to obtain additional details about your experience.
Thanks,
Brenda J.
IHGCare
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