I began the check in process around 3pm. The hotel had an issue checking me in. The process took at least 30 minutes. I stopped in the middle of my busy work day to check in as a local college was holding commencement ceremonies. I wanted to be certain that my reservation would be honored. Turns out this was a...
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Thomas:
Thank you for taking your time to meet with me personally on Sat. May 12th to discuss the challenges you encountered during your stay at our hotel. As I shared with you, without feedback from our guests we do not know what is not working. Our management team takes your comments very seriously; we have spoken with all of...
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We were here for two nights for a wedding. The staff was very nice and helpful. The room was clean. I did like that there were lots of restaurants nearby and a mall. Our mattress was not that great, though. Kind of saggy. But I thought the price wasn't too bad. About $100 a night.
The continental breakfast got a...
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Thanks for taking the time to write a review on our hotel; overall it sounds like you had a good experience.
Our weekends are busy with a variety of business from weddings to sports teams; this does create more people in the hotel & can make the wait for the elevator or the breakfast line a test for your patience....
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We were on our way to Washington DC for springbreak when a member in our group fell and had to be hospitalized so we booked a last minute stay at this hotel. It was a very convenient choice. Nearby are several restaurants and activities. Our room was very large, clean and comfortable. The lobby decor is beautiful with lots of...
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I am so glad you enjoyed your stay at our hotel! Our swimming pool is one of the largest indoor pools in the area; it is perfect for families looking for an activity at no extra cost.
It is always nice to hear comments on our staff & their customer service; especially when it is positive.
I hope your group...
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Stopped for one night --on stayed here instead of Hampton Inn as they were given so-so reviews. The rate, though discounted, was high - $142. For the business traveler, there is a desk area with plenty of plug-in ports. Separate seating area, mini fridge, for longer stay. No microwave - maybe one can be requested. Flat screen tv that can...
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Thanks for taking the time to share your review of our hotel; I think you hit every selling point we use! Judging by the rate I believe you were in during a high demand time when we had limited availability.
We appreciate your business & hope that you will stay with us again if your travels bring you back to...
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My wife and I stayed here for the first two nights of our honeymoon before leaving for our primary honeymoon destination. The staff was pleasant and helpful. Our room was clean and well decorated. The king bed was very comfortable. We were surprised to find that room service was NOT available. If you want food you have to go downstairs...
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Congratulations on your new status as a married couple!
I appreciate your positive comments on our hotel & staff; I will be sharing these with the management staff for them to share with their departments.
Our hotel is not full service & as you mentioned we do not offer room service; this is the standard operating procedure for most select...
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Came here for business, room was quiet and good sized. Mini fridge didn't seem to be working. Room was comfy. Interesting placement of TV, in-between living and sleeping areas. Appears to try to keep rooms separate so someone could work or sleep in one while someone else could (in theory) watch TV without bothering the other. Not sure the practice...
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We appreciate your business & glad that you enjoyed your stay with us.
Next time you are traveling & there is something in the room not working report it as soon as you discover it. This alerts us to the problem & gives us the opportunity to correct it while you are with us & have it in working order...
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We recently stayed here on a long commute to Florida. The room was a little larger than expected and the pool was a little nicer than expected. Free internet and a complimentary breakfast were very nice touches. I would certainly stay here again.
It should be noted that the hotel did miss our wake-up call. Thankfully, we had a backup...
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From your review it sounds like Hyatt Place Roanoke was the perfect fit for your family's needs! The convenient location, design of the rooms & the free breakfast make a huge difference when a family travels & it helps with the expenses also.
We have occassionally experienced challenges with our automated wake up call system & it is being checked...
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We were in Roanoke for a large volleyball tournament. We were greeted when we walked in and check in was quick. We had 2 rooms, king and double. Double was much larger than king but both good size. Unfortunately, king was right outside elevator. Lots of noise all hours. Elevator was loud as well as people getting on and off....
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Thanks for taking your time to write a review on our hotel. As you can imagine the Shamrock Volleyball Tournament brings a lot of teams to the Roanoke area & our hotel. This is always one of our busiest weekends of the year; several people staying in each room creates a little more chatter & noise than you would experience...
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The room was excellent. We stayed at the Hyatt Place for a short romantic getaway and to see the sights in Roanoke. This was our first stay, but definetly not the last. My husband and I loved the room and the whole hotel. King size bed was super comfy. The room was perfectly clean. For the price we paid, this...
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I am glad that we were able to help you make a memory making get away weekend. Our suite style rooms give you extra room to move around & the sectional sofa is great for relaxing & watching the 42" HDTV. The Hyatt Grand Bedding makes every bed so comfy you won't want to get out of it!
We look...
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Staff was outgoing and helpful! Suite had a nice lounging couch, desk, large tv, & refrigerator. Bathroom sink area is large and separate from the toilet and shower. Room had 2 comfortable double beds in a separated area. The free breakfast was ample with other options you can purchase. It was the perfect room for reuniting with an old friend....
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