The customer service was great breakfast was good the hotel seems to be going through upgrades. The technology in the business center was up to date very good wifi signal the rooms were clean and the housekeeping staff was up to snuff. My only two complaint was that the T.V.'s in the rooms need to be upgraded and their isn't...
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Dear Guest
Thank You for taking the time to write such a great review of this Hotel. I will pass this along to my Breakfast Hostess and Housekeeping staff so they will know how well you have enjoyed our services. Yes, our Hotel will be upgrading little by little at a time. Just as you mentioned about the televisions, i...
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I stayed here the night before a VERY early flight out of Richmond International. There had been a problem with my reservation and the staff was absolutely amazing and very quickly helped me out. I can't thank them enough for making my evening. I had the opportunity to enjoy the fitness center and the best hotel treadmill of any trip...
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Dear Guest
First, Id like to Thank You for taking the time to write such a fantastic review on our property regarding our stay, and our services. I am glad to see that our Guest Service Agents took care of your reservation issue, also YES our continental breakfast is very much available at 4am for those who need something before...
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This hotel is close to a number of fast food restaurants, and not far from the freeway I stayed for 4 nights without problems. Comes with microwave, coffee pot & small refrigerator. Didn't get to check out the breakfast. I found the beds to be the very best I' have experienced in a long time. I was on the 4th...
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Dear Guest
Thank You so much for you wonderful review of our Hotel. I have passed this review on to the staff members and they are all delighted that you had such a great experience with us during your brief visit. We hope to see you again in the future.
Michael Brown
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Real close to the airport. The free shuttle was quick and curtious. The breakfast really good with plenty to chose from. The staff was very helpful.
Dear Guest:
On Behalf of the Staff and myself, Id like to Thank You so much for your review of our Hotel. We are pleased that you found our Beds to be comfortable and we look forward to hosting you again.
Michael Brown
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I've stayed here twice for different work & travel purposes. Both times, I found good deals on-line and was really thrilled with the quality of the rooms. Very comfortable bed with those wonderful squashy hotel pillows, attractive and comfortable decor, clean bathroom. Breakfast was typical hotel food but plentiful and varied--cereal, bagels, make-your-own waffles, yogurt, juice, coffee, eggs & sausage,...
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Dear Guest
On behalf of the Management and Staff i would like to Thank You for your Wonderful Words regarding our Hotel and your visit.
I trust that you will continue to visit with us in the future as we look forward to your return. Thanks again for your words and please dont hesitate to give me a quick call...
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Don't excpect glitz or glam but the hotel is very comfortable, quiet and the staff is wonderful. We have stayed here for years. Hotel general manager Michael Brown has always been friendly and very helpful. Tia at the front desk is always welcoming. The beds are comfortable and the bedding is good quality. The included breakfast has both hot and...
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Dear Mrs. Lynn
We hear at the Best Western Plus Richmond Airport Hotel would like to Thank You soo much for your review.
As one of our Long Tern Guest, you know first hand that We will and WE have bent over backwards and have gone a milion extra miles just to make sure that you are comfortable.
Again, i'd...
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Just a quick review....I stayed at the Best Western next to the Richmond Airport...I found it quiet and very polite staff. Nice breakfast....
Dear Guest
Thank You so Much for your review, I hope you remember us here in Richmond, and that You will think of us thej next time you are in the area,
Michael Brown, GM
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We wanted a hotel close to the airport, but were concerned about noise. This hotel is just a hop and skip away, but we did not hear any planes coming in or taking off. Our stay was very quiet and comfortable. The room was clean and functional, the breakfast featured hot and cold items and was more than adequate, and...
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Dear Guest
Thank Y ou so much for your review on our property. I am happy to see that you found everything from the comfort of your room, to breakfast, airport, etc... to be right where you needed it to be.
Please keep us in mind for your future travels.
Michael Brown, GM
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Room was outdated, needs some renovations in rooms to update. Bed was very comfortable, room was clean, NO smell. The hot breakfast was fair.
Dear Guest.
Thank You for your very candid review. Our apologies for now being 100%, however, in the future if you are wirh us, please let us know immediately if you are experiencing any problems, we like to take care of you while you are with us, instead of having to track you down to relive an incident well after...
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I was very impressed with the customer service of the staff. I was traveling with a college cross country team and we were crashing there before a 5:50am flight the following morning. We had one of our rooms that had a small issue and the staff quickly gave us another room. Also, they allowed us to take a 4am shuttle...
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Dear Guest
I would like to Thank You for taking time to write this review of our property. I am so Glad everything worked out for your and your group and i hope that you would keep us in mind for your future travels in and out of Richmond International Airport
Michael Brown, General Manager
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