I recently stayed in Room 608. When we arrived on our floor, we noticed a strong cigarette smell in the hallway that also seeped into our non-smoking room. The room was literally open, with the security bar having propped the door open. Randomly, the toilet would make a loud sound that sounded as if the faucet had spontaneously turned on....
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Thank you for your business and positive feedback about your check in experience. I am sorry that your room was not to your expectations and I assure you I will address the issues immediately. If there is anything else we can do please let me know. Thank you again for your feedback and we hope to see you again soon.
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I don't have anything good or bad to stay about this hotel. It was very Blah. The rooms were Ok. the food was fine. the front desk staff was mostly helpful. what this hotel lacked was the "wow factor" i usually get at a Hilton brand. Price was right for what you received
Thank you for taking the time to review our hotel. We appreciate your feedback and business, we hope to see you again in the near future. Thank you
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My wife and I along with our 3 children had stayed at the Homewood Suites at Richmond Airport in Sandston VA on Mar. 3rd 2012. Our confirmation listed our room as 1 King Whirlpool Ste NonSmk for the Room Type but upon checkin we were placed in a Smoking Room. Once we returned home from our vacation we were able...
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Reviewed 7 September 2011
Thank you for your review. I apologize that you were not happy with your room assignment. We strive to make sure all guests receive the room they are expecting. Please try our suite Selection tool the next time you stay with Homewood Suites to reserve exactly the suite you want. Once again, I apologize we were not able to accomodate...
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Overall Impression: Great Location. Felt Like Home. Have stayed here for business. Plan to return again. With my Hilton Honors Diamond status, I received HH points. PROs: - Great staff -Proximity to Airport -Not close to local restaurants (except Mexican Restaurant next door) -Good Breakfast and Dinner -Room was spotless -Great Business Center -Affordable CONs: -Not close to local restaurants
Thank you for taking the time to post a response, We are glad you enjoyed your stay with us and we hope to see you again soon. Thank you for being a Hilton Honors Member .
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I recently stayed at this location during the Christmas holiday. Me and my husband and 1yr old daughter stayed from Dec 23rd- Dec 31st. This is our first visit to a Homewood Suites. We were very pleased with the appearance and cleanliness of the grounds, lobby and hotel itself. The only disappointment is that there is no awning in the...
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Thank you for taking the time to post a review from your recent stay, let me first thank you for choosing us for your lodging needs and we hope to see you and your family in the future. We will look into the issues that you mentioned and correct them accordingly. Once again thank you for choosing us and thank...
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This was our fourth visit to Homewood suites in Sandston Virginia so obviously we like it. We stayed there over Thanksgiving and no housekeeping service was available on the holiday. In their rush to leave for the holiday, they left some dirty silverware in the cupboard and forgot to leave towels at the pool and fitness room. Limited rooms were...
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Thank you for your recent visit and feedback. I am very concerned to hear of the cleanliness issues you noted. This is most certainly not the norm for our hotel, and I welcome another chance to show we can do better. Please reach out on a future visit, or call / email me to discuss this recent visit. Thank you...
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This was my 3rd stay at this Homewood Suites and every visit has been exceptional! It's a great location very near the airport and convenient to I-64. The front desk staff are professional and extremely polite - always greet customers when entering / leaving. Brian Hansen and "Tiffany" provided superb customer service!
The rooms I've stayed in are very well...
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Thank you for taking the time to share your great experience , We want to thank you for staying with us and look forward to seeing you in the future. Have a Safe Holiday.
Ben English
General Manager
Homewood Suites Richmond Airport
Sandston Va 23150
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Stayed in a suite with double-bed for 2 nights. Very good location to Richmond airport as it was just a 5 mins drive. Driving to downtown Richmond takes longer, around 30-40 mins. Restuarants are not walkable distance, but there are 2 gas stations outside which can provide basic snacks and amenities.
I liked the pantry kitchen with microwave, cooker hob,...
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Thank you very much for your review, we look forward to you staying with us when in Richmond. . Thanks again.
Brian Hanson
Operations Manager
Homewood Suites
Sandston Va 23150
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Stayed here one night before we caught a flight the next day out of Richmond Airport. The hotel was clean - the staff was very friendly. This is an older Homewood Suites, but the rooms and lobby were nicely updated. The sofa and chair in the living area was very comfortable and the bed was super! We got one of...
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Hi bandit,
Thanks so much for the great review! We are glad you enjoyed your stay and appreciate your feedback on the water pressure. We hope you will consider staying with us again if you return to the area.
Thanks!
Heather Harris
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Stayed 3 nights here on business travel. Staff was friendly and helpful. Seems a bit older than some, but overall the same set-up as most in the Homewood brand. Convenient to the airport, highways, plenty of parking, next to Uno's Restaurant, but no restaurant in the building. Breakfast was standard complimentary buffet-grade eggs, potatoes, breads, meats. Cold cereal, yogurt and...
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Hi whatnext4us,
Thanks for taking the time to share you experience. We appreciate your nice comments and feedback on the bedding. We hope you will stay with us if you return to the area. Safe travels!
Heather Harris
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