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Comfort Inn

2.0 of 5
1302 Richmond Ave., Staunton, VA 24401
Hotel amenities
Comfort Inn
Ranked #8 of 15 hotels in Staunton
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132 reviews from our community

    Trip type
Traveller rating
    52
    31
    22
    17
    10
Date Rating
Delanson
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 22 May 2013 NEW

We arrived here after 15 hours of driving and the room was clean and beds were comfortable. That is a relief when you are so tired. The caster on the desk chair was broken and laying on the seat. We told the desk clerk but said don't worry about changing it out as we don't plan to use the desk.... More

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Tipp City, Ohio
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed 22 May 2013 NEW

After spending nearly an hour seeking a place to stay (all Lexington area hotels were booked solid due to VMI graduation) we happened upon this Comfort Inn. Happily for us, Chris at the desk quickly helped us relax by being cheerful, polite and quite accommodating. Our room was clean; the bed quite comfortable. The hotel was quiet and the morning... More

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Chesapeake, Virginia, United States
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 15 May 2013

I've stayed at this facility severl times in the past and given it very good reviews. However, my most recent staff was fraught with problems. I arrived and checked in. No problem. Upon getting to my room I called the front desk and left a wake up call. I was very tired from all the driving and went immediately to... More

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Allentown, Pennsylvania
1 review
5 of 5 stars Reviewed 13 May 2013

The hotel had an old-fashioned popcorn machine which the kids were thrilled about. Our room was very clean and comfortable. The staff was extremely friendly and helpful, especially the front desk staff. The hot breakfast included Biscuits and Gravy, which I hadn't seen in a comfort inn before. Delicious.

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Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 of 5 stars Reviewed 6 May 2013 via mobile

Easy on and off from I-81, which is a plus on a long drive. Hotel definitely is showing its age. Carpet in our room badly needs to be replaced, or at very least a thorough shampooing. The desk chair had arms too high to fit under the desk, which left it sticking out in the narrow area between the bed... More

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Georgia523
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 23 cities Reviews in 23 cities
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 29 April 2013 via mobile

Check in was easy, although the desk clerk was over the top hyper. Missing tv remote, rooms very dated . Carpets are stained and VERY VERY DIRTY!!! My feet were so grungy feeling I had to wipe them down getting into an old lumpy bed with old flat pillows, what came off my feet from the floors was disgusting.

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Nashville, Tennessee
Senior Contributor
38 reviews 38 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 31 March 2013

We were driving in a hurry from Nashville to Boston and found the Comfort Inn along the way, late at night. The check in clerk was kind and professional, the facilities clean and comfortable and the price was right. We didn't do breakfast as we were on the road again very quickly but if need arose would stay there again.

Was this review helpful? Yes 1
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 17 March 2013 via mobile

I stayed here for 4 days for business reasons. The hotel lobby was clean. The front desk clerk, not so much. She was not professional but friendly. My room was old and the bathroom super tiny. Heater didn't work. Bed was DIRTY! To be fair, fresh sheets were provided for my bed. Breakfast: very subpar! To serve the same thing... More

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Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review
19 March 2013

Thank you for communicating your concerns about your recent experience at the Comfort Inn Staunton. It is my understanding that you and the Host/General Manager have since connected to discuss your concerns. While it is difficult to hear that a guest has had a less than acceptable experience, all guest feedback is much appreciated and used to help us to... More

Virginia Beach, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 12 March 2013

I'm going to make the assumption that the Management of this hotel only work Mon-Fri. I stayed at this hotel 3/8/13-3/11/13. I have been in the Hospitality industry for over 10 years, and when your hotel is sold out, there needs to be some sort of Manager-on-Duty (M.O.D.) on call at all times ON the property to solve problems. If... More

Was this review helpful? Yes 1
Rangoon
Top Contributor
117 reviews 117 reviews
27 hotel reviews
Reviews in 53 cities Reviews in 53 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 22 February 2013

Average stay - thank goodness we had a coupon. Full price here is WAY TOO MUCH! Lady was very nice at the front desk and offered to move us when the heater didn't work. It's a tired motel that needs some TLC. Mattress wasn't good - back hurts a day later.... Good location right off the highway and sure it's... More

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Mid_AtlanticMichele, Public Relations Manager at Comfort Inn, responded to this review
19 March 2013

Thank you for your comments regarding your stay. While it is disheartening to hear when guests are not fully satisfied, we appreciate that such feedback enables us to shore up any deficiencies a guest may have encountered during their visit. As you mentioned, our location is very convenient to the highway and also close to a nice selection of attractions... More

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Additional Information about Comfort Inn

Also Known As:
Comfort Hotel
Comfort Hotel Staunton
Comfort Inn Staunton
Staunton Comfort Inn
Address: 1302 Richmond Ave., Staunton, VA 24401
Region: United States > Virginia > Staunton
Amenities:
Business Centre Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotels in Staunton
#7 Family Hotels in Staunton
Price range (per night): S$125 - 166
Hotel Class:2 star (2*)
Reservation Options:
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