Pros: modern design, spartan but comfortable furnishings. Walk-in shower, only moderate water pressure. Great air-conditioning. Very good blackout curtains (we were with our 3 and 1 year-old kids who nap). Pool was warm, jacuzzi was not yet hot (just opened for season). Breakfast buffet was full of options (yes, an omelet station!) and coffee is very good. Wireless internet is...
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Thank you for your feedback! We appreciate the candidness and apologize that we fell short of both your expectations and mine in housekeeping. We will apply your observations to our customer service improvement plan we are implementing. We thank you as well for the positive feedback. I will share your comments with my team members, especially Betty and Anna.
We...
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I enjoyed my stay! Wish I could stay longer though.. The breakfast was the true "continental breakfast" imo. We had the 2 double bed room and it was huge and comfortable! Will definitely stay here again!
We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.
Sincerely,
Pam Domingo
GM
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This hotel which now has a new name, Hyatt, offers spacious rooms with comfortable beds and elegant bathrooms. It has the best breakfast of any hotel I have stayed at with omelets made to order and a buffet of fresh fruit and a wide variety of treats. The coffee is Starbucks. Service was gracious and there is a free shuttle...
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You can always count on us! Thank you for your positive review. I am glad to hear that my Team has made your stay memorable. We appreciate your loyalty and we look forward to your next visit soon.
Sincerely,
Pam Domingo
GM
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Stayed in a king bedroom suite with my wife and 2 kids. The suite was big and spacious. I could sleep in their king bed with my wife and my 4 year old son comfortably while my 1 year old daughter had the privilege of sleeping solo in her portable baby crib. We didn't utilize the kitchen much since we...
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Thank you for your feedback. We appreciate your candidness and apologize that we fell short of on some of your expectations. We do value your feedback in an effort to improve our services.
We encourage you to return to our location as our goal is to provide a flawless stay. If your travels return you to the Dulles Corridor, please...
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This hotel provides cenventient amenities designed for long-term stay travellers, incuding free shuttle service, laundry, gym facilities, lounge and bar, and excellent complimentary breakfast buffet. The staff are friendly and helpful. The rooms are clean and confortable. My only complaint is that there is not much available within walking distance (shops, restaurants, etc) however the shuttle service is willing to...
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We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.
We look forward to having you back in the near future!
Sincerely,
Pam Domingo
GM
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This was the perfect hotel after a long flight from Europe. The individuals at the reception desk at 10 p.m. were extremely welcoming and pleasant. Our room was clean, spacious and nicely decorated. The bed was so comfortable that it was a struggle to get up in the morning and the breakfast buffet surpassed our expections with hot and cold...
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Thank you for taking the time to write and share your recent experience with us. It is always nice to hear such wonderful comments about our team and the hotel. My team and I are delighted that we have exceeded your expectations!
We also apologize about the name change confusion.
Sincerely,
Pam Domingo
GM
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Tip: Type in the address in gps not the name of hotel til the info is updated maybe?
Studio King is beautiful, this hotel is beautiful. Pictures are exactly what you get; the kitchen is fully equipped to serve 4 BUT not much cooking is needed with the great comp breakfast...bacon eggs waffles cereal bagels fruit juice etc. quiet environment...
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We appreciate your positive comments and great recommendation! Thank you! I am delighted that we were able to meet your expectations on the level of service and accommodations. I will certainly share your feedback with my Team.
Please come back and visit us again soon!
Sincerely,
Pam Domingo- GM
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We arrived at the hotel after a long taxi drive from Washington as our driver could not find the hotel! On arrival we were quickly checked in and went straight up to our room. We spent the evening reorganising out cases ready for moving on the next day as part of a five week trip. Eventually, about 11.30pm we turned...
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Thank you for taking the time to provide feedback on your recent visit to the Hyatt House Sterling/Dulles North. I apologize for the issues that you encountered on your stay.
I am quite disappointed that we failed to deliver and live up to your level of expectations. We do take your feedback seriously and do know that we will address...
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This hotel has recently changed hands and is now a Hyatt House. Even TripAdvisor has not caught up with the name change. The hotel is fine and continues to deserve excellent ratings. I have one gripe and that's the confusion caused by the name change. The hotel was formally, Hotel Sierra. I am not a local and was not aware...
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We stayed one night traveling to Florida. The room was very good, nice toiletries, very comfortable bed. Next morning we had an excellent breakfast, not only the regular muffins, Danish, cereal, eggs, fruit, but also vegetables, cheese and deli.
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69 Reviews
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