After booking my trip for memorial day through starwoods reservations, I looked online for hotel reviews. I was so disappointed that there were so many bad reviews that I nearly canceled the trip. Anywho, we needed a vacation Badly so we kept the reservation and arrived to a freshly painted super clean hotel room. Now, my hubs is truly picky...
More
Just finished my third stay at this property. The renovations are more or less finished. They were putting the finishing touches on the place this morning as I was leaving.
We had a renovated room, which had the same layout as before, but with a fresh coat of paint, new wallpaper, new (it seems anyway) bedding, flatscreen TV, inroom safe,...
More
Reviewed 24 May 2011
Thank you so much for your review of our hotel! I am happy to hear you enjoyed all the new things our team has worked very hard to put into place. We hope to see you again for another visit very soon. I do know we are always looking for a way to make our guest's stays better, unfortunately right...
More
I recently travelled to Virginia beach for a conference. I stayed at the Sheraton last year, and I enjoyed the experience. This year, I brought my dog since they allow pets. No extra charge. Very pet friendly.
We were in a newly renovated room on the 3rd floor. The room was very nice- oceanfront. Beds were very comfy. Everything was...
More
LetsGo322,
Thank you for your review of our hotel! I am very happy your overall stay was enjoyable. We understand that traveling for conferences other big events can be a little stressful. It was nice you were able to find peace in our hotel. I will work with my staff to ensure our phones are answered in a timely manner....
More
Just returned from a 2 night stay at the Sheraton Virginia Beach. Our room was nice it had everything we needed...the bathroom was a little on the small side it was awkward to maneuver around the door it also would have been nice to have hooks in the bathroom to hang items such as towels, etc. We had a king...
More
ShereseC,
I am very happy to see you and your family enjoyed your stay with us. Thank you very much for the review! We hope you get a chance to visit us again when our renovations are complete. We do have complementary valet, so the next time you stay with us, they would be more than happy to park the...
More
It was never disclosed that the hotel would be undergoing a multi million dollar renovation, if it would have been disclosed - I would have chose another hotel in the area as there are two others to choose from. The renovation and the rooms are nice, however there is still plaster on the closet doors, dust all over and they...
More
Jahlives,
Thank you for your feedback regarding your stay at our hotel. We are always trying to improve our product for our guests. We have placed a notification on our website, so that every potential guest will be informed of our renovation. I am very sorry about the leak that occurred on your floor during your stay. That does not...
More
The hotel is currently undergoing some renovation so there is construction activity during the day. The hotel has made arrangements to use the fitness center at the Courtyard (two hotels away). My room was spacious, clean and quiet. There are a lot of restaurants and shops close by.
Thank you so much for your review of our hotel! I am very happy you enjoyed the room in which you stayed during your time here. Part of the renovation was to improve our guest rooms and it is great to see our guests are starting to enjoy them. We hope to see you again during your travels!
Thank you,
More
My husband and I had never been to Virginia Beach and were quite excited to visit. We had some Sheraton points and reserved our room with a king size bed and water front view. We recevied our confirmation and we couldn't wait to arrive.........the arrival........that's when it all fell apart. We were told they didn't have the room we requested,...
More
Mistycat01,
Thank you for your feed back on your stay at our hotel. I am very sorry we were unable to provide you with an oceanfront facing room. We try to give our guest the best rooms possible, so that they may enjoy their stay to the up most degree. Our housekeeping staff works tirelessly to clean up our lobby...
More
We stayed at this hotel for two nights during July, 2011 as a last minute stop as part our summer vacation with two teens. We booked this hotel on hotwire and got a heck of a deal for two rooms that ended up on the first level with an ocean view and pool side view. The rooms were clean, upgraded...
More
kymmerh,
Thank you for your review of our hotel! I am very happy you had such a wonderful time during your stay. I hope you plan to return to see us, as we will have completed renovation and the hotel will be even better than you remember!
Thank you,
More
We stayed at this hotel for two nights during our kids' April break, using Starwood Points. This hotel is undergoing a major renovation. The gym is closed, and there is no outdoor pool. The hotel is one giant construction zone. Dust and dirt everywhere. On the plus side, the front desk staff was very pleasant - we were upgraded to...
More
Mr. L,
I do recall your stay and discussing your stay with you. We are under construction currently and the fitness facility and outdoor pool is currently closed. The outdoor pool is typically closed early season and opens every Memorial Day weekend for our guests, which will also occur this year with the new product which we are very excited...
More
I stayed at this hotel several years ago and it was fine and clean so I didn't hesitate when I was booking a trip for this past weekend. I didn't realize until the day we left that the hotel was under renovation. However the note mentioned only no access to the fitness center. The outdoor pool is closed along with...
More
Aimee S,
Thank you for posting your review of our hotel. All comments are very helpful and give us the information we need to improve our hotel. I am very sorry your stay at our hotel did not go as planned. The renovation is coming to a close as we near Memorial Day. Our fitness center is back up and...
More
If you own or manage Sheraton Oceanfront Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
192 Reviews
234 Reviews
