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Westgate Historic Williamsburg

3.0 of 5
1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
Hotel amenities
Westgate Historic Williamsburg
Ranked #18 of 81 hotels in Williamsburg
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159 reviews from our community

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Date Rating
Arlington, Virginia
1 review
5 of 5 stars Reviewed 15 May 2013 NEW

We reserved four suites a year in advance of W&M graduation. We had to make a number of changes to the reservations late in the game. These changes were handled extremely professionally by the Westgate customer service telephone staff. Excellent service at the front desk; the manager upgraded one of our suites which we appreciated. The outdoor pool was open... More

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WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review
17 May 2013

Thank you for sharing your experience at Westgate Historic Williamsburg. Congratulations to the new graduate- the College of William & Mary is just a short walk from our resort. We are glad you were able to get your reservations changed without any issue and that you received excellent service at our front desk. A lot of our guests appreciate the... More

Virginia
Top Contributor
112 reviews 112 reviews
28 hotel reviews
Reviews in 39 cities Reviews in 39 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed 13 May 2013 NEW

For my daughter's graduation from William and Mary, I chose this hotel due to the closeness of my daughter's apartment and the school (last year for her undergrad degree, we stayed at the Hospitality House and could walk everywhere--didn't love the hotel, didn't have to be within walking distance and wanted to try another different place). So glad we stayed... More

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See 4 more reviews by alli565 for Williamsburg
WestgateGuestRels, Guest Relations Manager at Westgate Historic Williamsburg, responded to this review
17 May 2013

Thank you so much for your review of Westgate Historic Williamsburg. It's nice to hear you found the room pleasant and enjoyed the amenities. With the full kitchen, the nice linens and mattresses, it's like home away from home. The windows won't open as a security measure for our guests' safety. It pleases us greatly to hear you would definitely... More

Hyattsville, Maryland
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 7 May 2013

The wife and I wanted a short last minute getaway while the kids had other plans for the weekend. I found a studio room at the Westgate for around $110. When driving south on Richmond the resort comes up on you rather quickly as you come around a curve. When we check in that when I was informed that this... More

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See 5 more reviews by Edmartin for Williamsburg
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
13 May 2013

We are glad to hear that you had a good experience on your last minute getaway to Westgate Resorts Historic Williamsburg. The Studio is an excellent choice and value for a couple on a short vacation. Thank you for mentioning the amenities of the Studio plus the outdoor pool and the fitness center. On your next visit to the resort,... More

Columbia, South Carolina
1 review
5 of 5 stars Reviewed 4 May 2013

I was invited to tour Westgate at Myrtle Beach,SC as a potential buyer. We did not stay there during our vacation but toured. I was very pleased when I arrived to the place. It was very nice and was in the process of updating. I enjoyed the entire tour and the offer that was given to purchased. But the moment... More

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WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
13 May 2013

Thank you for taking the time to give us your feedback which gives us the opportunity to correct our shortcomings. Please accept our apology for the way you were treated. Although you mentioned that Westgate Resorts had the best facility, we failed at our number one priority, and that is to give outstanding customer service. We hope that you will... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 2 May 2013

I took my 10-year-old nephew and 86-year-old mom on a road trip from Boston, MA to Washington, DC, Alexandria, Williamsburg, Jamestown and Yorktown, VA during school vacation week. We left Alexandria to go to the Westgate in Williamsburg, and I relied on my GPS to direct us. We were on a dark highway at 9:30 pm when the GPS said... More

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WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

Thank you for sharing your wonderful experience at Westgate Resorts Historic Williamsburg. We teach our entire team the importance of going above and beyond, and it is gratifying to hear that our team has done something extraordinary. We are not surprised about your remarks about Tony-he does this for all of our guests. We are glad you experienced our 5... More

Orlando, Florida
2 reviews
5 of 5 stars Reviewed 30 April 2013

Just spent a week on the property and found great employees, with outstanding desires to assist you in any way. Margit, our consierge' ...OUTSTANDING!, Chris....great personality, quick witted and both folks are a huge asset to the Westgate Family. This property although smaller than most is great and what it lacks in size makes up for it by having GREAT... More

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WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

We appreciate you sharing “The Good Side of Westgate”. We take pride in offering first class service to all of our guests. We are glad to hear you enjoyed your one bedroom villa and that it was spotless, clean, and provided adequate space. Thank you for allowing Westgate Resorts Historic Williamsburg to be a part of your vacation experience. Sincerely,... More

York, United Kingdom
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 26 April 2013

Positive - safe, very comfortable beds, useful kitchen and great shower. Negative - dark studio, cramped with no comfortable seating, no pool drinks or service. My husband and I - we are Westgate owners - stayed in a studio - the fact that a previous reviewer said that it was suitable for one person - says it all. The studios... More

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See 4 more reviews by Elainer24 for Williamsburg
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

We appreciate your feedback and are sorry to hear we did not meet your expectations. Please accept our apology. You pointed out a number of things that we can improve on, but you also mentioned some good things about Westgate. Thank you for mentioning our outdoor pool, hot tub and playground. We also offer chess, table tennis, and corn hole.... More

Northern Virginia
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 24 April 2013

We have stayed here twice as we travel to Williamsburg often. We stayed in suites each time and found them clean, functional and comfortable, but not tremendously large. We book it as we would any hotel and not the time-share route. The location is a little far from Colonial Williamsburg, but it is walkable. Our only complaint has been the... More

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See 3 more reviews by TVLER for Williamsburg
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

Westgate Resorts is a pleasant place to stay in Williamsburg. The resort is about a half mile from the College of William & Mary and Colonial which makes it one of the premiere locations in Williamsburg. Thank you for sharing your check-in and check-out experience we will continue to find ways to make this process more efficient. We are glad... More

Rockland, Massachusetts
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 22 April 2013

Stayed there twice last week. One night by myself in a studio and the second visit we were in a one bedroom. Studio is a little smaller then most but sufficient for one person. Great location with walking distance of historic downtown. Staff was very friendly, especially Audry, Kaqul, Chey, Eduardo and Kris.

Was this review helpful? Yes
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

We are glad that Westgate Resorts provided you an excellent place to stay in Historic Williamsburg. Our staff takes pleasure in meeting the expectations of our guests. As you stated, we have a prime location within walking distance of the historic downtown area. We also have accommodations that will sleep from one to eight people. Thank you for visiting us... More

Greenwich, Ohio
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 20 April 2013

Spent April 6-13 at this resort, we have been Westgate owners for many years and this was the worst Westgate we have ever stayed at. Have no complaints at all about other Westgate locations. Our room had not been cleaned for many months. How could you tell you ask, well there was spilt coffee on the stove top, food on... More

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See 4 more reviews by anscoma11 for Williamsburg
WestgateGuestRels, General Manager at Westgate Historic Williamsburg, responded to this review
6 May 2013

We apologize for your horrible experience. We obviously failed to meet your and our own expectations. We value customer feedback, especially owners, because it allows us to improve our product and service to our guests. Westgate Resorts and Williamsburg is a wonderful place to visit-it is a short drive to Yorktown, Jamestown, Virginia Beach and Washington D.C. is a day... More

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Additional Information about Westgate Historic Williamsburg

Also Known As:
Westgate Historic Williamsburg Hotel Williamsburg
Westgate Historic Hotel Williamsburg
Westgate Historic Williamsburg Hotel
Williamsburg Westgate Historic Hotel
Address: 1324 Richmond Road, Williamsburg, VA 23185 (Formerly Heritage Inn)
Region: United States > Virginia > Williamsburg
Amenities:
Fitness Centre Free Parking Children Activities Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Romantic Hotels in Williamsburg
#18 Family Hotels in Williamsburg
Price range (per night): S$149 - 232
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Westgate Historic Williamsburg is located within a six-mile radius of attractions including Busch Gardens, shopping areas and restaurants. Close to the Historic Area, you can take a walk back in time and explore the 18th century. Go for a walking tour during the day, and then ride in a horse-drawn carriage at night. Westgate Historic Williamsburg offers comfortable, economical lodging and accommodations. The resort features include an outdoor pool, hot tub, exercise and game room. ... more   less 
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Westgate Historic Williamsburg
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