I booked their Welcome Package that was to include some welcome items at check in like maps, drinks, snacks, a book on Williamsburg. At check in the clerk knew nothing about this "package" and would have to check with the manager. We checked in and went for a late lunch. On return I checked at the desk. we got a...
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Thank you for your feedback regarding your recent stay. We do offer an Explore Package which features water, snacks, and information on Williamsburg. This package is designed to provide information on things to do in Williamsburg and to offer a welcoming gift to all of the guests who book this package. We apologize that this was not delivered as promised....
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My wife, son, and myself stayed here for one night after checking out of different area hotel where we had problems with our stay, and were in town for a soccer tournament. I searched TripAdvisor and this hotel came up with nice reviews, had a good price, so we decided to stay, and were not dissappointed. We had a two...
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Dear Scott M,
Thank you for telling us about your recent stay at the Country Inn & Suites Williamsburg historic area. We appreciate all of your comments and concerns. We will pass them on to our staff and management. Thank you for telling us about your air conditioning and the hot water issue. We are currently looking into those. We...
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Our stay at the Country Inn was included in our Sweetheart Getaway package. When we pulled into the hotel, we were already aware that we were one of a few people staying at the hotel, based on the empty parking lot and the skeleton crew.
Upon checking in Janice, the receptionist, was very hospitable and cheery. Had us checked in...
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We stayed one night after visiting Christmas Town. Overall the hotel room was clean and the beds were very confortable. We paid less than 80 night for a one bedroom suite which included a free breakfast buffet. The buffet had a waffle maker, egg patties and sausage, muffins, fruit, oatmeal, cereal etc. However there were a few problems. As others...
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Thank you for taking the time to review our hotel. We appreciate all of your feedback. We are currently looking in to the issue about the lack of hot water in the morning. The management is currently looking into the issues about the pool area and hot tub. We apologize for any inconvenience this may have caused. We appreciate all...
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This is my third stay at this hotel. The rooms are clean and the bed is comfortable. My only complaint is during the winter months, the hot water doesn't last long in the shower. I also stayed here last August, but didn't have the same problem. Other than that, it's a great place to stay and central to all of...
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Thank you for taking the time to review our hotel. We are very sorry about your concerns about the shower. We are passing these comments on to our management team. We strive as a hotel to provide a clean, safe, and comfortable place to stay.
Thanks again for your comments. We hope that you will come stay with us again...
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This was a new hotel to us, but we left completely happy with the facilities and people that work there. The hotel is conveniently located to both the historic areas of Williamsburg and the shopping outlets.
The rooms were very well made with extremely comfortable beds. The free coffee, hot chocolate, and cookies throughout the day made mine and my...
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Thank you for your very detailed review of our hotel. Your comments are greatly appreciated. We are very happy that we could accommodate you. Thank you for your your comments about our breakfast. We will pass all of these comments on to our staff. They always appreciate when they hear they are doing a good job.
Thanks again for your...
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We arrived in Williamsburg and enjoyed a stroll around the historic area and did some shopping. It was raining so we decided to find a hotel. We found the Country Inn and Suites and were give a suite for the same price as the room we previously had in Roanoke a few days early. The hotel is very clean and...
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Thank you for taking the time to review our hotel. We appreciate all of your comments. Despite the rain we hope you enjoyed your stay with us. We strive as a hotel to provide a clean,safe, and comfortable place to stay.
Thanks again for your time. We hope that you will come stay with us again really soon.
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We recently stayed at this hotel. It was clean and the staff were very friendly. There was more wear and tear in the rooms than we would expect at this chain. The bathtub was very slippery and my husband slipped and hurt himself. The desk clerk stated that there was a card in the room that said to ask for...
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Traveling to Williamsburg has been a family vacation we take every year. In April we stayed here for the first time, it was such a nice experience we stayed here again in August. The hotel is clean and comfortable. The breakfast is great with a wide variety of choices, perfect to start the day. The indoor pool was a favorite...
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Thank you for taking the time to review our hotel. We appreciate your comments about Sherry, and we will gladly pass those on to her. We are very happy that you enjoyed your stay. As a hotel we strive to provide all of our guests with a safe, clean, and comfortable place to stay. Thank you for staying with us....
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We needed last minute accommodations and stopped in here. The room was average, no complaints. The front desk clerks seemed new and not as friendly as at other hotels. The food service worker "Ivy" was a delight. While she is probably the hardest working and most underpaid employee there, she was always smiling, friendly and kind. God bless her. The...
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Thank you for taking the time to review our hotel. Your comments are greatly appreciated, and are very helpful in providing better service in the future. Thank you for the comments about Ivy. We will be passing these comments on to her. We will aslo be passing on the message about the other customer service that you had at our...
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