Friendly staff, room was clean and comfortable, tile in bathroom was a little dated but old doesn't mean dirty, new flat screen TV, breakfast selection is Great considering the cost of the room, definitely would stay here again. Was woken up at 5am by the fire alarm due to staff burning something in the kitchen, but staff was very apologetic...
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Dear Baroofy,
Thank you for taking the time to comment on your recent experience at the Best Western Potomac Mills. We believe we provide the greatest bang for your buck in the area bar none, and I am thrilled you recognized our efforts.
I am sorry about the fire alarm, yet I am glad the system responded as designed. We...
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We flew to Virginia for our son's graduation from Quantico. When we arrived at the hotels, there were no cars in the parking lot...worried us a little. When we saw the buses rolling in and all the kids getting out, it explained why there were no cars in the parking lot and worried us more, BUT the hotel planned everything...
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Dear Debbie D,
Thank you for taking the time out of your busy schedule to comment on your recent experience at the Best Western Potomac Mills. I am thrilled that you recognized the great efforts put forth by the team. We look forward to seeing you in the near future and thank you again for entrusting us with your care....
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I loved our stay here. We stayed in a suite and from the moment we walked through the room it smelled Sooooo clean. The furniture and other appliances are a little outdated but everything was immaculately clean so no complaints. The staff was courteous and very helpful. I definitely recommend staying here.
Dear 2Morenita,
Thank you for recognizing our efforts to lead the industry in cleanliness and customer care.
At your service!!
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This hotel has improved a lot in the last years. It is a great place to stay. Close to everything. Worth to go there just for the free breakfast. Rooms and beds are very good. Price wise. it has to be the best deal around. I'll will be there again for sure.
Dear Andre F,
Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills. It is very gratifying to see that our efforts from our renovated lobby, flat panel TV’s, enhanced full breakfast buffet and more are recognized.
Thank you for entrusting us with your care.
At your service!
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The price was great , I didn't want to pay over 200 bucks for a hotel in the city , this was 80 bucks . If you don't mind a 20 min. drive this is perfect for you . You just have to be careful and not drive during the rush hours , you can get stuck in traffic for...
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Dear Liliana D,
Thank you for taking the time to comment on your recent stay at the BEST WESTERN Potomac Mills. Sorry about the traffic and thank you for entrusting us with your care. We await your return the next time you are in the Woodbridge area.
At your service!
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The hotel itself is decent. Our room was clean, with two relatively comfortable beds and a nice flat screen TV. The bathroom was tiny! Because I wasn't too close with my roommate, it made getting dressed in the tiny bathroom. The vanity is outside of the bathroom. Just a personal pet peeve, but both were very adequate.
Our stay was...
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Dear Schumley,
Thank you for taking the time to share your recent experience at the BEST WESTERN Potomac Mills. I have taken the time to do a complete assessment of your comments. Where we can improve, steps have been taken to do so.
In terms of the elevators, they are working as designed. Unfortunately we will be unable to add...
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This property warrants their three star rating. However the housekeeping staff is so BOLD that they laughed at us when we checked in and noticed that the only two elevators were bing used by the housekeeping staff.
When my wife inquired as to why the customers had no access to an elevator as we were on the 8th floor she...
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Dear PPPPdesoto,
Thank you for taking the time to comment on your recent experience at the BEST WESTERN Potomac Mills.
I regret very much that a couple of our staff did not display the correct and proper customer service skills. But I beg you not to judge the entire team of 30 people strong who get up every day everyday...
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Clean, Great Breakfast, nice beds, A/C worked nice, We will for sure go back again.
Dear Scott S,
Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills.
Ownership is committing a great deal of resources to refurbish and upgrade the property. Surely you noticed our renovated lobby, new beds and flat panel TV’s. It is most gratifying to know that our...
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Breakfast was massive and delicious, the rooms were clean and tidy when I came back, and the bathrooms were clean. 5/5
Dear Casey M.
Thank you for taking the time out of your busy schedule to comment on your recent experience at the BEST WESTERN Potomac Mills.
The staff works very hard to deliver on the promises of leading the industry in customer care. I am glad you find that culture alive and well. We appreciate your inputs and we await...
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We were at this hotel for 2 nights. The second night we found out there were bed bugs. They tried to put us in another room and there were bed bugs there too..The comped us for only one night.. Management is very rude.. Stay away from this hotel!!
Dear rockiestwins,
Thank you for taking the time to comment on your recent experience. We have one of the most aggressive pest control management program in the business and we will have them look into the situation. I believe the hotel did as much as possible to accommodate you. I regret that you feel management approach, was not the right...
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