I would have rather stayed in our car had I know we were going to be treated so horrible but the "General Manager" of this hotel. Choice hotels should be ASHAMED to have this property representing their name. The hotel is very run down, and does not even have maintenace on staff!!! In the matter that something should not be...
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Very annoying trains pass by every couple of hrs at night. Some honked their horns about 10 times! Also, there was an interference noise coming from the room phone while not in use. Unable to unplug it either. Hotel staff was not helpful. They gave me a phone number to call for maintenance and would not personally address the issue....
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I have never in my life had anyone in the hospitality service be so extremely rude and lacking of any form of customer service skills as the desk clerk at this Quality Inn & Suites. Then to top it off this inhospitable person is proud to admit to be the General Manager and director of sales and marketing. Her attitude...
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Thank you so much for taking the time and effort to share your experience. Please accept my apology. It is never my intention to offer less than stellar service to our guests. Your feedback is important as it affords our staff the opportunity to continually improve our hotel.
Because the owner of the hotel is adamant as to our 100%...
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We have stayed at quite a few Quality Inns on this tour and this one has some problems. The only good things I can say is that the room was fairly clean and the bed was comfortable. They have a serious problem with the water pressure, sometimes I could get no water at all in the sink or shower! Other...
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Thank you for staying with us. And Thank you again for sharing your review.
We are delighted that you found your room clean and your bed comfortable. Our last Quality Assurance Review gave us a score of 98.5 for cleanliness.
I apologize for our past problems with water pressure. Rest assured that great plumbers have since remedied that situation. I...
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I don't usually write bad reviews, but this hotel was horrible.
The first night, the refrigerator was so loud, we had to have the TV all the way up and still had trouble hearing it. The fridge did this all night. The next morning, I called the front desk and asked them if they could take a look at it...
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Please accept my thank you for staying with us and my appreciation for sharing your much valued opinion.
I understand and empathize with your experience with the noisy refrigerator. I would have much preferred that the front desk staff offer another room or an upgrade to a suite at no extra cost to you. Please accept my apologies.
Encountering crawly...
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Not only was this the filthiest motel we ever stayed in but was double charged for the room and their general manager would not reverse the charges and is very rude. We had to contact the Better Business Bureau and the Washington Attorney General office to help us with this mess. We would strongley adivise anyone to not stay at...
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Hello,
Guest satisfaction is our top priority, and we appreciate when our guests make the effort to share their experience.
Please accept my sincere apology. What you experienced is below the standard we strive to uphold. Thank you for taking the time to let us know your situation. My most humble apology to have in any way caused you to...
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This place is alright. Pretty decent considered I only paid $30/night. Manager at front desk was very friendly and helpful! Room is alright....your average Quality Inn setting. Didn't use their pool so no review on that. Breakfast was ok. There's a waffle maker in the breakfast room. Only negative thing about this hotel has nothing to do with the hotel...
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Thank you for taking the time to let us know about your experience with our hotel. We are delighted you enjoyed your stay.
Taking advantage of packaged rates can often prove extremely affordable! I am sorry you did not have the opportunity to enjoy our indoor pool, hot tub or dry sauna.
Yes, it is always an option to request...
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This hotel was surprisingly nice for the price. The lobby was beautiful and the property looked well maintained. I was hesitant because of the location, but it was well lit and the Shell Station wasn't skeezy and creepy like I imagined it would be. The room was large and comfortable, I would say the cleanliness was above average. Water pressure...
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We are delighted you chose to stay with us and found our beds comfortable. Our staff is dedicated to offering outstanding accommodations and our Quality Assurance Reviews have consistently given us exceedingly high scores in room cleanliness.
I must say, we no longer accept pets. We are one out of very few hotels in Kent that are 100% smoke free,...
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Stayed for daughter's wedding, we had a wonderful time at this hotel. Loved the multi-ligual staff, reasonable prices, clean rooms, convenient indoor pool. Will definitely stay again!!
This was a one-day quick trip to visit the greater Seattle area and Mt. Ranier from San Antonio, TX. This overall hotel experience was about average. I arrived at about 10:30 am and was allowed to check into my room early (no extra charge). The room (2 dbl beds / non-smoking) was rather large and above average clean. The room...
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